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Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers

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Author Info

  • William Jen

    ()

  • Rungting Tu

    ()

  • Tim Lu

    ()

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    Abstract

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    File URL: http://hdl.handle.net/10.1007/s11116-010-9306-9
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    Bibliographic Info

    Article provided by Springer in its journal Transportation.

    Volume (Year): 38 (2011)
    Issue (Month): 2 (March)
    Pages: 321-342

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    Handle: RePEc:kap:transp:v:38:y:2011:i:2:p:321-342

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    Web page: http://www.springerlink.com/link.asp?id=103007

    Related research

    Keywords: Passenger behavioral intention; Service quality; Satisfaction; Perceived value; Switching barrier;

    References

    References listed on IDEAS
    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
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    1. Tri Joewono & Hisashi Kubota, 2007. "User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications," Transportation, Springer, vol. 34(3), pages 337-354, May.
    2. Liu, Annie H. & Leach, Mark P. & Bernhardt, Kenneth L., 2005. "Examining customer value perceptions of organizational buyers when sourcing from multiple vendors," Journal of Business Research, Elsevier, vol. 58(5), pages 559-568, May.
    3. Woo, Ka-shing & Ennew, Christine T., 2005. "Measuring business-to-business professional service quality and its consequences," Journal of Business Research, Elsevier, vol. 58(9), pages 1178-1185, September.
    4. Gonzalez, Maria Elisa Alen & Comesana, Lorenzo Rodriguez & Brea, Jose Antonio Fraiz, 2007. "Assessing tourist behavioral intentions through perceived service quality and customer satisfaction," Journal of Business Research, Elsevier, vol. 60(2), pages 153-160, February.
    5. Jiun-Hung Lin & Tzong-Ru Lee & William Jen, 2008. "Assessing asymmetric response effect of behavioral intention to service quality in an integrated psychological decision-making process model of intercity bus passengers: a case of Taiwan," Transportation, Springer, vol. 35(1), pages 129-144, January.
    6. Ledden, Lesley & Kalafatis, Stavros P. & Samouel, Phillip, 2007. "The relationship between personal values and perceived value of education," Journal of Business Research, Elsevier, vol. 60(9), pages 965-974, September.
    7. William Jen & Kai-Chieh Hu, 2003. "Application of perceived value model to identify factors affecting passengers' repurchase intentions on city bus: A case of the Taipei metropolitan area," Transportation, Springer, vol. 30(3), pages 307-327, August.
    8. Hansen, Kare, 2004. "Measuring performance at trade shows: Scale development and validation," Journal of Business Research, Elsevier, vol. 57(1), pages 1-13, January.
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    Citations

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    Cited by:
    1. Kwang Kim & Seung-hoon Cheon & Sam-jin Lim, 2011. "Performance assessment of bus transport reform in Seoul," Transportation, Springer, vol. 38(5), pages 719-735, September.

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