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New modes of innovation: how services benefit industry

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Cited by:

  1. José A. Camacho & Mercedes Rodriguez, 2010. "How Important are Knowledge-Intensive Services for their Client Industries? An Assessment of their Impact on Productivity and Innovation," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 18, Edward Elgar Publishing.
  2. Camal Gallouj & Faïz Gallouj, 2000. "Neo-Schumpeterian perspectives on Innovation in Services," Post-Print halshs-01114125, HAL.
  3. Faïz Gallouj & Paul Windrum, 2009. "Services and services innovation," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 141-148, April.
  4. Hu Xuhua & Adelaide Spio-Kwofie & Thomas Bilaliib Udimal & Michael Addai, 2018. "Entrepreneurial innovation strategies; an option for small hotels’ growth in Ghana," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 8(1), pages 1-18, December.
  5. Hong Y. Park & Il-Hyung Cho & Sook Jung & Dorrie Main, 2015. "Information and communication technology and user knowledge-driven innovation in services," Cogent Business & Management, Taylor & Francis Journals, vol. 2(1), pages 1078869-107, December.
  6. Jon Sundbo & Faïz Gallouj, 1998. "Innovation as a loosely coupled system in services," Post-Print halshs-01113675, HAL.
  7. Faridah Djellal & Faïz Gallouj, 2018. "Fifteen advances in service innovation studies," Chapters, in: Ada Scupola & Lars Fuglsang (ed.), Services, Experiences and Innovation, chapter 3, pages 39-65, Edward Elgar Publishing.
  8. K. J. Wang & J. Widagdo & Y. S. Lin & H. L. Yang & S. L. Hsiao, 2016. "A service innovation framework for start-up firms by integrating service experience engineering approach and capability maturity model," Service Business, Springer;Pan-Pacific Business Association, vol. 10(4), pages 867-916, December.
  9. Hamdouch, A. & Samuelides, E., 2000. "Inoovation's Dynamics in Mobile Phone Services in France," Papiers d'Economie Mathématique et Applications 2000.26, Université Panthéon-Sorbonne (Paris 1).
  10. Tether, Bruce S. & Tajar, Abdelouahid, 2008. "Beyond industry-university links: Sourcing knowledge for innovation from consultants, private research organisations and the public science-base," Research Policy, Elsevier, vol. 37(6-7), pages 1079-1095, July.
  11. Dharmesh Gupta & Ruchita Gupta & Karuna Jain & Kirankumar S. Momaya, 2017. "Innovations in Mobile Value-Added Services: Findings from Cases in India," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 14(06), pages 1-27, December.
  12. Pierre Labarthe & Faïz Gallouj & Faridah Djellal, 2013. "Effects of institutions on the integration of end-users’ knowledge in ServPPINs: lessons from two case studies in agro-environmental knowledge-intensive services," Chapters, in: Faïz Gallouj & Luis Rubalcaba & Paul Windrum (ed.), Public–Private Innovation Networks in Services, chapter 12, pages 303-325, Edward Elgar Publishing.
  13. Yang-Fei Tai & Yi-Chieh Wang & Ching-Ching Luo, 2021. "Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry," Service Business, Springer;Pan-Pacific Business Association, vol. 15(4), pages 667-694, December.
  14. Wilfred Dolfsma, 2004. "The Process Of New Service Development — Issues Of Formalization And Appropriability," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 8(03), pages 319-337.
  15. de Vries, Erik J., 2006. "Innovation in services in networks of organizations and in the distribution of services," Research Policy, Elsevier, vol. 35(7), pages 1037-1051, September.
  16. Dao Thi Ta & Chia-Han Yang, 2018. "Exploring The Impacts Of Service Innovation On Customer Satisfaction In The Telecom Industry: A Perspective From Interactive And Supportive Service Innovations," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(07), pages 1-30, October.
  17. Abdelillah Hamdouch & Esther Samuelides, 2000. "Nature et dynamique des innovations dans les entreprises de services : une analyse à partir des innovations organisationnelles et commerciales dans les services de télécommunications mobiles en France," Cahiers de la Maison des Sciences Economiques r00019, Université Panthéon-Sorbonne (Paris 1).
  18. Jean Gadrey & Faïz Gallouj, 1992. "The Provider-Customer Interface in Business and Professional Services: Moment of Truth, Moment of Thrust," Post-Print halshs-01113656, HAL.
  19. Drejer, Ina, 2004. "Identifying innovation in surveys of services: a Schumpeterian perspective," Research Policy, Elsevier, vol. 33(3), pages 551-562, April.
  20. Tri Ho Thanh & Nga Vo Thi & Sipko Juraj, 2019. "Predicting overall Staffs’ Creativity and Innovative Work Behavior in Banking," Management & Marketing, Sciendo, vol. 14(2), pages 188-202, June.
  21. Yu-Shan Chen & Yu-Hsien Lin & Ching-Ying Lin & Chih-Wei Chang, 2015. "Enhancing Green Absorptive Capacity, Green Dynamic Capacities and Green Service Innovation to Improve Firm Performance: An Analysis of Structural Equation Modeling (SEM)," Sustainability, MDPI, vol. 7(11), pages 1-19, November.
  22. David Devins & George Lodorfos & Ioannis Kostopoulos & Don Webber, 2017. "Innovation And Growth In The City Region: Microeconomic Evidence Of Asymmetries," World Scientific Book Chapters, in: Joe Tidd (ed.), Promoting Innovation in New Ventures and Small- and Medium-Sized Enterprises, chapter 1, pages 3-27, World Scientific Publishing Co. Pte. Ltd..
  23. J Howells & B Tether & F Gallouj & F Djellal & C Gallouj & K Blind & J Edler & C Hipp & F Montobbio & N Corrocher & A Macpherson & D Banach, 2004. "Innovation in Services: Issues at Stake and Trends," Working Papers halshs-01113600, HAL.
  24. Gallouj, Faiz, 2002. "Innovation in services and the attendant old and new myths," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 31(2), pages 137-154.
  25. M. Sridhar & Ajay Mehta, 2018. "The Moderating and Mediating Role of Corporate Reputation in the Link Between Service Innovation and Cross-Buying Intention," Corporate Reputation Review, Palgrave Macmillan, vol. 21(2), pages 50-70, June.
  26. Chae Hyun Im & Keun Tae Cho, 2021. "Comparing and Identifying Influential Factors of Technological Innovation Efficiency in Manufacturing and Service Industries Using DEA: A Study of SMEs in South Korea," Sustainability, MDPI, vol. 13(23), pages 1-21, November.
  27. Marie-Christine Monnoyer-Longé, 2010. "Entrepreneurship and Service Innovation: A Challenge for Local Development," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 24, Edward Elgar Publishing.
  28. de Reuver, Mark & Bouwman, Harry, 2012. "Governance mechanisms for mobile service innovation in value networks," Journal of Business Research, Elsevier, vol. 65(3), pages 347-354.
  29. Lütjen, Heiner & Schultz, Carsten & Tietze, Frank & Urmetzer, Florian, 2019. "Managing ecosystems for service innovation: A dynamic capability view," Journal of Business Research, Elsevier, vol. 104(C), pages 506-519.
  30. Gonzalo Maldonado-Guzmán & José Trinidad Marín-Aguilar & Sandra Yesenia Pinzón-Castro, 2017. "Service Innovation in Mexican Small Business," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 7(4), pages 1-1.
  31. Ling-Zhong Lin & Tsuen-Ho Hsu, 2008. "The Qualitative and Quantitative Models for Performance Measurement Systems: The Agile Service Development," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(4), pages 445-476, August.
  32. Faïz Gallouj & Maria Savona, 2010. "Towards a Theory of Innovation in Services: A State of the Art," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 1, Edward Elgar Publishing.
  33. Hui Fang, 2018. "Analysing the variation tendencies of the numbers of yearly citations for sleeping beauties in science by using derivative analysis," Scientometrics, Springer;Akadémiai Kiadó, vol. 115(2), pages 1051-1070, May.
  34. Brian BARNARD, 2018. "Benefit as a Medium for Value Creation and Innovation," Expert Journal of Marketing, Sprint Investify, vol. 6(2), pages 81-94.
  35. Jean Gadrey & Faïz Gallouj, 1998. "The Provider-Customer Interface in Business and Professional Services," The Service Industries Journal, Taylor & Francis Journals, vol. 18(2), pages 01-15, April.
  36. Daniel Beverungen & Hedda Lüttenberg & Verena Wolf, 2018. "Recombinant Service Systems Engineering," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 60(5), pages 377-391, October.
  37. Ki H. Kang & Jina Kang, 2009. "Do External Knowledge Sourcing Methods Matter in Service Innovation? Analysis of South Korean Service Firms," TEMEP Discussion Papers 200908, Seoul National University; Technology Management, Economics, and Policy Program (TEMEP), revised Aug 2009.
  38. Giannopoulou Eleni & Barlatier Pierre-Jean & Pénin Julien, 2017. "Same but Different? The impact of Research and Technology Organizations versus Universities on firms’ innovation," Working Papers of BETA 2017-09, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.
  39. Shunzhong Liu, 2012. "The relationship between strategic type and new service development competence: a study of Chinese knowledge intensive business services," Service Business, Springer;Pan-Pacific Business Association, vol. 6(2), pages 157-175, June.
  40. Ellahi, Abida & Rashid, Abdul, 2010. "Domestic or International Hotels: The Frontrunner of Service Innovation and Customer Choice in Pakistan," MPRA Paper 26089, University Library of Munich, Germany.
  41. Witell, Lars & Snyder, Hannah & Gustafsson, Anders & Fombelle, Paul & Kristensson, Per, 2016. "Defining service innovation: A review and synthesis," Journal of Business Research, Elsevier, vol. 69(8), pages 2863-2872.
  42. Aurora A. C. Teixeira & Pedro Cosme Vieira & Ana Patrícia Abreu, 2017. "Sleeping Beauties and their princes in innovation studies," Scientometrics, Springer;Akadémiai Kiadó, vol. 110(2), pages 541-580, February.
  43. Ina Drejer, 2002. "A Schumpeterian Perspective on Service Innovation," DRUID Working Papers 02-09, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
  44. Anna Vuorio & Lasse Torkkeli & Liisa-Maija Sainio, 2020. "Service innovation and internationalization in SMEs: antecedents and profitability outcomes," Journal of International Entrepreneurship, Springer, vol. 18(1), pages 92-123, March.
  45. Ronnié Figueiredo & João José Matos Ferreira, 2020. "Spinner Model: Prediction of Propensity to Innovate Based on Knowledge-Intensive Business Services," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 11(4), pages 1316-1335, December.
  46. Abdelillah Hamdouch & Esther Samuelides, 2000. "Nature and dynamics of innovation in service industries: An analysis of organizational and commercial innovations in mobile phone services in France [Nature et dynamique des innovations dans les en," Post-Print halshs-03718464, HAL.
  47. Faïz Gallouj, 1998. "Innovating in reverse: services and the reverse product cycle," Post-Print halshs-01114103, HAL.
  48. Flikkema, Meindert, 2005. "Exploring service development for understanding Schumpeterian innovation in service firms: the deduction of special case criteria," Serie Research Memoranda 0001, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
  49. Palanisamy Ganesan & Manohar Sridhar, 2016. "Service Innovation and Customer Performance of Telecommunication Service Provider: A Study on Mediation Effect of Corporate Reputation," Corporate Reputation Review, Palgrave Macmillan, vol. 19(1), pages 77-101, February.
  50. Manohar, Sridhar & Paul, Justin & Strong, Carolyn & Mittal, Amit, 2023. "INNOSERV: Generalized scale for perceived service innovation," Journal of Business Research, Elsevier, vol. 160(C).
  51. Yu Zhang & Xuechun Zhang & Hao Zhang & Lusi A, 2022. "The Influence of External Knowledge Searches on Enterprises’ Innovation Performance: A Meta-Analysis," Sustainability, MDPI, vol. 14(13), pages 1-23, July.
  52. Dolfsma, W.A., 2005. "Appropriability in Services," ERIM Report Series Research in Management ERS-2005-021-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
  53. Marja Toivonen, 2010. "Different Types of Innovation Processes in Services and their Organisational Implications," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 10, Edward Elgar Publishing.
  54. Mikaela Backman & Johan Klaesson & Özge Öner, 2017. "Innovation in the hospitality industry," Tourism Economics, , vol. 23(8), pages 1591-1614, December.
  55. Pasquale Persico & Maria Patrizia Vittoria, 2015. "Innovazione nei servizi ed innovazione nel manifatturiero: verso una sintesi integrata per definire il ruolo delle reti in R&D," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2015(1), pages 203-215.
  56. Camisón, César & Monfort-Mir, Vicente M., 2012. "Measuring innovation in tourism from the Schumpeterian and the dynamic-capabilities perspectives," Tourism Management, Elsevier, vol. 33(4), pages 776-789.
  57. Yu-Hsien Lin & Yu-Shan Chen, 2017. "Determinants of green competitive advantage: the roles of green knowledge sharing, green dynamic capabilities, and green service innovation," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(4), pages 1663-1685, July.
  58. Jon Sundbo & Faïz Gallouj, 1998. "Innovation in services in seven European countries: the results of work packages 3-4 of the SI4S project," Working Papers hal-01111911, HAL.
  59. Bruce Tether, 2003. "The sources and aims of innovation in services: Variety between and within sectors," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 12(6), pages 481-505.
  60. van der Aa, W. & Elfring, T., 2001. "Realizing Innovations in Service Firms: new organizational forms and supporting processes," ERIM Report Series Research in Management ERS-2001-79-STR, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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