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Do External Knowledge Sourcing Methods Matter in Service Innovation? Analysis of South Korean Service Firms

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  • Ki H. Kang

    ()

  • Jina Kang

    (Technology Management, Economics, and Policy Program (TEMEP); Seoul National University)

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    Abstract

    This paper analyses the effects of different external knowledge sourcing methods on service innovation performance. We identify three external knowledge sourcing methods: informal information transfer, R&D collaboration, and technology outsourcing. Three hypotheses are established to examine the relationship between these three external knowledge sourcing methods and service innovation. Our result shows that the relationship between the extent of external knowledge sourcing and service innovation performance varies depending on the particular external knowledge sourcing method. This research grants important implication to firms in selecting an appropriate external knowledge sourcing strategy in service industry.

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    Bibliographic Info

    Paper provided by Seoul National University; Technology Management, Economics, and Policy Program (TEMEP) in its series TEMEP Discussion Papers with number 200908.

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    Length: 30 pages
    Date of creation: Aug 2009
    Date of revision: Aug 2009
    Handle: RePEc:snv:dp2009:200908

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    Keywords: Service innovation; external knowledge sourcing method; informal information transfer; R&D collaboration; technology outsourcing.;

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    1. Gallouj, Faiz, 2002. "Innovation in services and the attendant old and new myths," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 31(2), pages 137-154.
    2. Georg Licht & Dietmar Moch, 1999. "Innovationa and information technology in services," Canadian Journal of Economics, Canadian Economics Association, vol. 32(2), pages 363-383, April.
    3. Andreas Pyka & Uwe Cantner, 1999. "Informal Networking and Industrial Life Cycles," Discussion Paper Series 181, Universitaet Augsburg, Institute for Economics.
    4. Aschhoff, Birgit & Schmidt, Tobias, 2006. "Empirical evidence on the success of R&D co-operation: Happy together?," ZEW Discussion Papers 06-59, ZEW - Zentrum für Europäische Wirtschaftsforschung / Center for European Economic Research.
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    7. Rothwell, R. & Freeman, C. & Horsley, A. & Jervis, V. T. P. & Robertson, A. B. & Townsend, J., 1993. "SAPPHO updated -- project SAPPHO phase II," Research Policy, Elsevier, vol. 22(2), pages 110-110, April.
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    12. Giulio Cainelli & Rinaldo Evangelista & Maria Savona, 2004. "The impact of innovation on economic performance in services," The Service Industries Journal, Taylor & Francis Journals, vol. 24(1), pages 116-130, January.
    13. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
    14. Granstrand, Ove & Sjolander, Soren, 1990. "The acquisition of technology and small firms by large firms," Journal of Economic Behavior & Organization, Elsevier, vol. 13(3), pages 367-386, June.
    15. John Hagedoorn, 2002. "External Sources of Innovative Capabilities: The Preferences for Strategic Alliances or Mergers and Acquisitions," Journal of Management Studies, Wiley Blackwell, vol. 39(2), pages 167-188, 03.
    16. Rothwell, R. & Freeman, C. & Horlsey, A. & Jervis, V. T. P. & Robertson, A. B. & Townsend, J., 1974. "SAPPHO updated - project SAPPHO phase II," Research Policy, Elsevier, vol. 3(3), pages 258-291, November.
    17. Ki H. Kang & Jina Kang, 2009. "How Do Firms Source External Knowledge for Innovation? Analyzing Effects of Different Knowledge Sourcing Methods," TEMEP Discussion Papers 200907, Seoul National University; Technology Management, Economics, and Policy Program (TEMEP), revised Aug 2009.
    18. Drejer, Ina, 2004. "Identifying innovation in surveys of services: a Schumpeterian perspective," Research Policy, Elsevier, vol. 33(3), pages 551-562, April.
    19. Sirilli, Giorgio & Evangelista, Rinaldo, 1998. "Technological innovation in services and manufacturing: results from Italian surveys," Research Policy, Elsevier, vol. 27(9), pages 881-899, December.
    20. Michele Cincera & Lieselot Kempen & Bruno Van Pottelsberghe & Reinhilde Veugelers & Carolina Villegas Sanchez, 2003. "Productivity growth, R&D and the rôle of international collaborative agreements: some évidence for Belgian manufacturing companies," Brussels Economic Review, ULB -- Universite Libre de Bruxelles, vol. 46(3), pages 107-140.
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