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The Qualitative and Quantitative Models for Performance Measurement Systems: The Agile Service Development

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  • Ling-Zhong Lin

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  • Tsuen-Ho Hsu
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    File URL: http://hdl.handle.net/10.1007/s11135-006-9053-3
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    Bibliographic Info

    Article provided by Springer in its journal Quality and Quantity.

    Volume (Year): 42 (2008)
    Issue (Month): 4 (August)
    Pages: 445-476

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    Handle: RePEc:spr:qualqt:v:42:y:2008:i:4:p:445-476

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    Web page: http://www.springer.com/economics/journal/11135

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    Related research

    Keywords: new service development; performance measurement; agile; fuzzy sets;

    References

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    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
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    1. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
    2. Murthy, D. N. P. & Ravi Kumar, K., 2000. "Total product quality," International Journal of Production Economics, Elsevier, vol. 67(3), pages 253-267, October.
    3. Gunasekaran, A., 1999. "Agile manufacturing: A framework for research and development," International Journal of Production Economics, Elsevier, vol. 62(1-2), pages 87-105, May.
    4. van der Aa, Wietze & Elfring, Tom, 2002. "Realizing innovation in services," Scandinavian Journal of Management, Elsevier, vol. 18(2), pages 155-171, June.
    5. Yusuf, Y. Y. & Sarhadi, M. & Gunasekaran, A., 1999. "Agile manufacturing:: The drivers, concepts and attributes," International Journal of Production Economics, Elsevier, vol. 62(1-2), pages 33-43, May.
    6. Kahraman, Cengiz & Cebeci, Ufuk & Ruan, Da, 2004. "Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey," International Journal of Production Economics, Elsevier, vol. 87(2), pages 171-184, January.
    7. Santhanam, Radhika & Kyparisis, George J., 1996. "A decision model for interdependent information system project selection," European Journal of Operational Research, Elsevier, vol. 89(2), pages 380-399, March.
    8. Temponi, Cecilia & Yen, John & Amos Tiao, W., 1999. "House of quality: A fuzzy logic-based requirements analysis," European Journal of Operational Research, Elsevier, vol. 117(2), pages 340-354, September.
    9. Sundbo, Jon, 1994. "Modulization of service production and a thesis of convergence between service and manufacturing organizations," Scandinavian Journal of Management, Elsevier, vol. 10(3), pages 245-266, September.
    10. Saaty, Thomas L. & Takizawa, Masahiro, 1986. "Dependence and independence: From linear hierarchies to nonlinear networks," European Journal of Operational Research, Elsevier, vol. 26(2), pages 229-237, August.
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