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Employee Portals

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  • Maik Hammerschmidt

    (Uni Mannheim)

Abstract

Mit dem Einsatz von Employee Portalen verfolgen Unternehmen das Ziel, eine leistungsfaehige Technologie zur Schaffung von sog. personalisierten Arbeitsplaetzen am Desktop eines jeden Mitarbeiters bereitzustellen. Das Portal versorgt als Front-end des virtuellen Arbeitsplatzes den Mitarbeiter mit allen Informationen, Anwendungen, Interaktionsmoeglichkeiten und Services, die er für die Erfuellung seiner Aufgaben benoetigt. Die Neuartigkeit dieses Konzeptes wirft viele offene Fragen für Anwender und Softwareanbieter auf. Darunter faellt einerseits die Entwicklung eines empirisch abgesicherten Nutzenmodells für Employee Portale, andererseits die Bestimmung des ROI einer Portalimplementierung (Portal Value). Wie die empirische Untersuchung zeigt, ergibt sich der Nutzen grundsaetzlich zunaechst aus den Kosten und Benefits als den konkurrierenden Effekten eines Employee Portals. Die Benefits lassen sich weiter in eine qualitative und eine quantitative Dimension unterteilen. Die qualitativen Benefits werden durch die Komponenten „Mitarbeiterzufriedenheit“, „Kundenzufriedenheit“ und „strategische Wettbewerbsvorteile“ repraesentiert. Demgegenüber verkoerpern die „Zeitersparnis“ und die „Prozesskostensenkung“ die quantitativen Benefits.

(This abstract was borrowed from another version of this item.)

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File URL: http://128.118.178.162/eps/mic/papers/0403/0403003.doc.gz
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Bibliographic Info

Paper provided by EconWPA in its series Microeconomics with number 0403003.

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Date of creation: 28 Mar 2004
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Handle: RePEc:wpa:wuwpmi:0403003

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Web page: http://128.118.178.162

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  1. Homburg, Christian & Stock, Ruth, 2001. "Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit - Eine dyadische Analyse," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 35563, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
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