The Dynamics of Product and Process Innovation in UK Banking
AbstractSustained competitive advantage depends heavily on the ability of organisations to internalise the benefits of innovative activities. While the vital importance of innovation in today’s competitive climate has been widely proclaimed, our understanding of innovative behaviour in service organisations is not yet fully developed. This article documents an interpretative approach (based on archival research and semi- structured interviews) of the main drivers of change in organisational function (process) and access to financial markets (service or product) in UK commercial banking. As a result, research in this article contributes the understanding of innovation in service organisations by exploring past and present perceptions of banks' senior managers and management consultants on the importance and factors stimulating and constraining the adoption of new technology in financial intermediaries.
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Bibliographic InfoPaper provided by EconWPA in its series Industrial Organization with number 0405001.
Length: 25 pages
Date of creation: 03 May 2004
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Note: Type of Document - pdf; pages: 25
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Other versions of this item:
- Bernardo Batiz-Lazo & Kassa Woldesenbet, 2006. "The dynamics of product and process innovations in UK banking," International Journal of Financial Services Management, Inderscience Enterprises Ltd, vol. 1(4), pages 400-421.
- M - Business Administration and Business Economics; Marketing; Accounting
This paper has been announced in the following NEP Reports:
- NEP-ALL-2004-05-09 (All new papers)
- NEP-COM-2004-05-09 (Industrial Competition)
- NEP-HIS-2004-05-09 (Business, Economic & Financial History)
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