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Framing perceived service quality and related constructs : A multilevel approach

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  • Roest, H.C.A.

    (Tilburg University, Faculty of Economics)

  • Koelemeijer, K.

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  • Roest, H.C.A. & Koelemeijer, K., 1993. "Framing perceived service quality and related constructs : A multilevel approach," Research Memorandum FEW 591, Tilburg University, School of Economics and Management.
    • Handle: RePEc:tiu:tiurem:feeae6c2-9666-45e3-95c3-381c2241aee0
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    References listed on IDEAS

    as
    1. Andreasen, Alan R, 1984. "Life Status Changes and Changes in Consumer Preferences and Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 11(3), pages 784-794, December.
    2. Oliver, Richard L & Swan, John E, 1989. "Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 16(3), pages 372-383, December.
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