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Supplier Partnership and Customer Relationship: The Role of Lean Practices

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  • Roberto Chavez

    (Facultad de Economía y Empresa, Universidad Diego Portales)

Abstract

Much supply chain integration literature tends to be biased towards its positive impact on operational performance. However, inconclusive results demand investigation of the mechanisms through which supply chain integration can lead to superior operational performance. We propose information quality as such mechanism. Further, mixed support in the integration literature has also been attributed to operational performance being often measured as an aggregated construct. We propose to disaggregate operational performance into four of its dimensions, namely quality, delivery, flexibility and cost.

Suggested Citation

  • Roberto Chavez, 2014. "Supplier Partnership and Customer Relationship: The Role of Lean Practices," Working Papers 56, Facultad de Economía y Empresa, Universidad Diego Portales.
    • Handle: RePEc:ptl:wpaper:56
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    References listed on IDEAS

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