Public satisfaction with health care services provided during covid-19 pandemic, evidence from share

This analysis aims to determine the main factors explaining satisfaction of the healthcare provided during the first wave of the pandemic. We use data collected by SHARE-COVID survey. We estimate two ordered logits applied to satisfaction with health care provided. One ordered logit explains satisfaction for hospital treatment and the other explains satisfaction for doctor appointments. Most people report satisfaction with the health care provided and a minority of people report dissatisfaction. Main results show that people with higher incomes tend to report higher satisfaction while people with lower health status report more often lower satisfaction. We also found that national lockdown during the first wave of the pandemic had no effect on the level of public satisfaction with health care while countries with a Beveridge-type of health system are more likely to feel dissatisfaction with the health care provided. People with lower health status were less satisfied by health care services which may be improved with ehealth alternatives. More research is needed to understand fully the reasons for dissatisfaction during the first wave of the pandemic.