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Routinisation and memorisation of tasks inside a workshop: the case of the introduction of ISO norms

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  • Nathalie Lazaric

    (GREDEG - Groupe de Recherche en Droit, Economie et Gestion - UNS - Université Nice Sophia Antipolis (1965 - 2019) - CNRS - Centre National de la Recherche Scientifique)

  • Blandine Denis

    (COSTECH - Connaissance Organisation et Systèmes TECHniques - UTC - Université de Technologie de Compiègne)

Abstract

Changing routines and creating new routinization processes are difficult tasks involving both cognitive and political mechanisms. In this paper we use Defial- a French meet proessing firm- in order to illustrate some of the problems involved in creating a new procedural memory in a workshop and in applying the concept of 'routine'. We discuss some methodological implications resulting from our various observations and the choice we made. In our case study, the complexity arose partly from the many different factors that affect the production process, such as stress and the overload syndrome. We show that time and hierachical pressure cannot alone ensure the success of memorization of a task. The routinization process is only truly sucessful when a new state of condidence towards management has been established, a confidence that helps overcome the socio-emotional issues arising from the changes that are taking place and that paves the way for the acceptance of change in both declarative and procedural memory.

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  • Nathalie Lazaric & Blandine Denis, 2005. "Routinisation and memorisation of tasks inside a workshop: the case of the introduction of ISO norms," Post-Print hal-00457079, HAL.
    • Handle: RePEc:hal:journl:hal-00457079
    DOI: 10.1093/icc/dth074
    Note: View the original document on HAL open archive server: https://hal.science/hal-00457079
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    References listed on IDEAS

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    Cited by:

    1. Gilstrap, J. Bruce & Hart, Timothy A., 2020. "How employee behaviors effect organizational change and stability," Journal of Business Research, Elsevier, vol. 109(C), pages 120-131.
    2. Niki A. den Nieuwenboer & João Vieira da Cunha & Linda Klebe Treviño, 2017. "Middle Managers and Corruptive Routine Translation: The Social Production of Deceptive Performance," Organization Science, INFORMS, vol. 28(5), pages 781-803, October.
    3. Nathalie Lazaric, 2021. "Cognition and Routine Dynamics," Post-Print halshs-03402421, HAL.
    4. Aura Parmentier-Cajaiba & Nathalie Lazaric & Giovany Cajaiba-Santana, 2021. "The effortful process of routines emergence: the interplay of entrepreneurial actions and artefacts," Journal of Evolutionary Economics, Springer, vol. 31(1), pages 33-63, January.
    5. Nathalie Lazaric, 2012. "Evolution of Individual and Organizational Knowledge: Exploring Some Motivational Triggers Enabling Change," Chapters, in: Richard Arena & Agnès Festré & Nathalie Lazaric (ed.), Handbook of Knowledge and Economics, chapter 21, Edward Elgar Publishing.
    6. Magadán-Díaz, Marta & Sotiriadis, Marios & Rivas-García, Jesús, 2019. "Drivers of eco-innovation in the Spanish hospitality industry," MPRA Paper 94090, University Library of Munich, Germany.
    7. Martha S. Feldman & Brian T. Pentland & Luciana D’Adderio & Nathalie Lazaric, 2016. "Beyond Routines as Things: Introduction to the Special Issue on Routine Dynamics," Organization Science, INFORMS, vol. 27(3), pages 505-513, June.
    8. Paul Spee & Paula Jarzabkowski & Michael Smets, 2016. "The Influence of Routine Interdependence and Skillful Accomplishment on the Coordination of Standardizing and Customizing," Organization Science, INFORMS, vol. 27(3), pages 759-781, June.
    9. Robert Charles Sheldon & Eric Michael Laviolette & Fabien Geuser, 2020. "Explaining the process and effects of new routine introduction with a notion of micro-level entrepreneurship," Journal of Evolutionary Economics, Springer, vol. 30(3), pages 609-642, July.
    10. Patrick S. Cohendet & Laurent O. Simon, 2016. "Always Playable: Recombining Routines for Creative Efficiency at Ubisoft Montreal’s Video Game Studio," Organization Science, INFORMS, vol. 27(3), pages 614-632, June.
    11. Davies, Andrew & Frederiksen, Lars & Cacciatori, Eugenia & Hartmann, Andreas, 2018. "The long and winding road: Routine creation and replication in multi-site organizations," Research Policy, Elsevier, vol. 47(8), pages 1403-1417.
    12. Waldemar Kremser & Georg Schreyögg, 2016. "The Dynamics of Interrelated Routines: Introducing the Cluster Level," Organization Science, INFORMS, vol. 27(3), pages 698-721, June.
    13. Peter T. Bryant, 2014. "Imprinting by Design: The Microfoundations of Entrepreneurial Adaptation," Entrepreneurship Theory and Practice, , vol. 38(5), pages 1081-1102, September.
    14. Philip Stiles & Jonathan Trevor & Elaine Farndale & Shad S. Morris & Jaap Paauwe & Guenter Stahl & Patrick Wright, 2015. "Changing Routine: Reframing Performance Management within a Multinational," Journal of Management Studies, Wiley Blackwell, vol. 52(1), pages 63-88, January.
    15. Katharina Dittrich & Stéphane Guérard & David Seidl, 2016. "Talking About Routines: The Role of Reflective Talk in Routine Change," Organization Science, INFORMS, vol. 27(3), pages 678-697, June.
    16. Brian T. Pentland & Thorvald Hærem & Derek Hillison, 2011. "The (N)Ever-Changing World: Stability and Change in Organizational Routines," Organization Science, INFORMS, vol. 22(6), pages 1369-1383, December.
    17. Anja Danner-Schröder, 2021. "Without actors, there is no action: How interpersonal interactions help to explain routine dynamics," Review of Managerial Science, Springer, vol. 15(7), pages 1913-1936, October.
    18. Richard Arena & Agnès Festré & Nathalie Lazaric (ed.), 2012. "Handbook of Knowledge and Economics," Books, Edward Elgar Publishing, number 3101.
    19. Paola Perez-Aleman, 2011. "Collective Learning in Global Diffusion: Spreading Quality Standards in a Developing Country Cluster," Organization Science, INFORMS, vol. 22(1), pages 173-189, February.

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