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Knowledge management in the public sector: an online presence as a tool for capture and sharing

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  • Denner, Lize
  • Blackman, Tricia

Abstract

This study examines two knowledge management processes, namely knowledge capture and retention and knowledge sharing, in the context of the Caribbean. It provides theoretical backgrounds of the processes and specifically looks at the advantages for and barriers to knowledge management in the public sector. The study suggests that by using existing information and communication technologies (ICTs) to create an online presence, the Caribbean public sector can already move towards achieving some knowledge capture and retention and knowledge sharing goals. The study concludes by evaluating through use of a checklist of the online presence of development agencies present in the Caribbean.

Suggested Citation

  • Denner, Lize & Blackman, Tricia, 2013. "Knowledge management in the public sector: an online presence as a tool for capture and sharing," Studies and Perspectives – ECLAC Subregional Headquarters for The Caribbean 5042, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL).
    • Handle: RePEc:ecr:col033:5042
    Note: Includes bibliography
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    File URL: http://repositorio.cepal.org/handle/11362/5042
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    References listed on IDEAS

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    1. Kaplan, Andreas M. & Haenlein, Michael, 2010. "Users of the world, unite! The challenges and opportunities of Social Media," Business Horizons, Elsevier, vol. 53(1), pages 59-68, January.
    2. Bernardo Batiz-Lazo & Jorge Gomes & Maria Mendes, 2002. "New Product Development & Management Of Knowledge In Portuguese Higher Education," Industrial Organization 0211019, University Library of Munich, Germany.
    3. World Bank, 2007. "Building Knowledge Economies : Advanced Strategies for Development," World Bank Publications - Books, The World Bank Group, number 6853, December.
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    Cited by:

    1. Yeganeh Charband & Nima Jafari Navimipour, 2016. "Online knowledge sharing mechanisms: a systematic review of the state of the art literature and recommendations for future research," Information Systems Frontiers, Springer, vol. 18(6), pages 1131-1151, December.

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