IDEAS home Printed from https://ideas.repec.org/a/eee/trapol/v32y2014icp115-123.html
   My bibliography  Save this article

The potential of social media in delivering transport policy goals

Author

Listed:
  • Gal-Tzur, Ayelet
  • Grant-Muller, Susan M.
  • Kuflik, Tsvi
  • Minkov, Einat
  • Nocera, Silvio
  • Shoor, Itay

Abstract

Information flow plays a central role in the development of transport policy, transport planning and the effective operation of the transport system. The recent upsurge in web enabled and pervasive technologies offer the opportunity of a new route for dynamic information flow that captures the views, needs and experiences of the travelling public in a timely and direct fashion through social media text posts. To date there is little published research, however, on how to realize this opportunity for the sector by capturing and analysing the text data.

Suggested Citation

  • Gal-Tzur, Ayelet & Grant-Muller, Susan M. & Kuflik, Tsvi & Minkov, Einat & Nocera, Silvio & Shoor, Itay, 2014. "The potential of social media in delivering transport policy goals," Transport Policy, Elsevier, vol. 32(C), pages 115-123.
    • Handle: RePEc:eee:trapol:v:32:y:2014:i:c:p:115-123
    DOI: 10.1016/j.tranpol.2014.01.007
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0967070X14000225
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tranpol.2014.01.007?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Karen Bickerstaff & Gordon Walker, 2001. "Participatory Local Governance and Transport Planning," Environment and Planning A, , vol. 33(3), pages 431-451, March.
    2. Eboli, Laura & Mazzulla, Gabriella, 2011. "A methodology for evaluating transit service quality based on subjective and objective measures from the passenger's point of view," Transport Policy, Elsevier, vol. 18(1), pages 172-181, January.
    3. Eboli, Laura & Mazzulla, Gabriella, 2012. "Performance indicators for an objective measure of public transport service quality," European Transport \ Trasporti Europei, ISTIEE, Institute for the Study of Transport within the European Economic Integration, issue 51, pages 1-4.
    4. Kaplan, Andreas M. & Haenlein, Michael, 2010. "Users of the world, unite! The challenges and opportunities of Social Media," Business Horizons, Elsevier, vol. 53(1), pages 59-68, January.
    5. Giannopoulos, G. A., 2004. "The application of information and communication technologies in transport," European Journal of Operational Research, Elsevier, vol. 152(2), pages 302-320, January.
    6. Oded Netzer & Ronen Feldman & Jacob Goldenberg & Moshe Fresko, 2012. "Mine Your Own Business: Market-Structure Surveillance Through Text Mining," Marketing Science, INFORMS, vol. 31(3), pages 521-543, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sunio, Varsolo & Cortes, Robert Z. & Lactao, James, 2022. "Rhetorical orientations for promoting sustainable travel behavior: A perspective," Research in Transportation Economics, Elsevier, vol. 91(C).
    2. Shuli Luo & Sylvia Y He, 2021. "Using data mining to explore the spatial and temporal dynamics of perceptions of metro services in China: The case of Shenzhen," Environment and Planning B, , vol. 48(3), pages 449-466, March.
    3. Kinra, Aseem & Beheshti-Kashi, Samaneh & Buch, Rasmus & Nielsen, Thomas Alexander Sick & Pereira, Francisco, 2020. "Examining the potential of textual big data analytics for public policy decision-making: A case study with driverless cars in Denmark," Transport Policy, Elsevier, vol. 98(C), pages 68-78.
    4. Tasnim M. A. Zayet & Maizatul Akmar Ismail & Kasturi Dewi Varathan & Rafidah M. D. Noor & Hui Na Chua & Angela Lee & Yeh Ching Low & Sheena Kaur Jaswant Singh, 2021. "Investigating transportation research based on social media analysis: a systematic mapping review," Scientometrics, Springer;Akadémiai Kiadó, vol. 126(8), pages 6383-6421, August.
    5. (Giancarlo) Falcocchio, John C. & Malik, Awais & Kontokosta, Constantine E., 2018. "A data-driven methodology for equitable value-capture financing of public transit operations and maintenance," Transport Policy, Elsevier, vol. 66(C), pages 107-115.
    6. Han Dong & Cinzia Cirillo & Marco Diana, 2018. "Activity involvement and time spent on computers for leisure: an econometric analysis on the American Time Use Survey dataset," Transportation, Springer, vol. 45(2), pages 429-449, March.
    7. Hasnat, Md Mehedi & Faghih-Imani, Ahmadreza & Eluru, Naveen & Hasan, Samiul, 2019. "Destination choice modeling using location-based social media data," Journal of choice modelling, Elsevier, vol. 31(C), pages 22-34.
    8. Yujuico, Emmanuel, 2015. "Considerations in the diffusion of a public traffic app for Metro Manila," Journal of Transport Geography, Elsevier, vol. 42(C), pages 48-56.
    9. Zhang, Zhao-Ze & Huang, Hai-Jun & Tang, Tie-Qiao, 2018. "Impacts of preceding information on travelers’ departure time behavior," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 505(C), pages 523-529.
    10. Dan Bumblauskas & Amy Igou & Salil Kalghatgi & Cole Wetzel, 2022. "Public Policy and Broader Applications for the Use of Text Analytics During Pandemics," Interfaces, INFORMS, vol. 52(6), pages 568-581, November.
    11. Ilaria Delponte, 2021. "Institutional and Non-Institutional Governance Initiatives in Urban Transport Planning: The Paradigmatic Case of the Post-Collapse of the Morandi Bridge in Genoa," Sustainability, MDPI, vol. 13(11), pages 1-18, May.
    12. Ashish K. Rathore & Arpan K. Kar & P. Vigneswara Ilavarasan, 2017. "Social Media Analytics: Literature Review and Directions for Future Research," Decision Analysis, INFORMS, vol. 14(4), pages 229-249, December.
    13. Maria Attard & Muki Haklay & Cristina Capineri, 2016. "The Potential of Volunteered Geographic Information (VGI) in Future Transport Systems," Urban Planning, Cogitatio Press, vol. 1(4), pages 6-19.
    14. Ram, Yael & Gal-Tzur, Ayelet & Rechavi, Amit, 2021. "Identifying attributes of public transport services for urban tourists: A data-mining method," Journal of Transport Geography, Elsevier, vol. 93(C).
    15. Luo, Shuli & He, Sylvia Y. & Grant-Muller, Susan & Song, Linqi, 2023. "Influential factors in customer satisfaction of transit services: Using crowdsourced data to capture the heterogeneity across individuals, space and time," Transport Policy, Elsevier, vol. 131(C), pages 173-183.
    16. Luo, Shuli & He, Sylvia Y., 2021. "Understanding gender difference in perceptions toward transit services across space and time: A social media mining approach," Transport Policy, Elsevier, vol. 111(C), pages 63-73.
    17. Budi, Nur Fitriah Ayuning & Fitriani, Widia Resti & Hidayanto, Achmad Nizar & Kurnia, Sherah & Inan, Dedi Iskandar, 2020. "A study of government 2.0 implementation in Indonesia," Socio-Economic Planning Sciences, Elsevier, vol. 72(C).
    18. Piera Centobelli & Roberto Cerchione & Emilio Esposito & Shashi, 2020. "Evaluating environmental sustainability strategies in freight transport and logistics industry," Business Strategy and the Environment, Wiley Blackwell, vol. 29(3), pages 1563-1574, March.
    19. Bo Zhang & Yang Song & Dingyi Liu & Zhongzhong Zeng & Shuying Guo & Qiuyi Yang & Yuhan Wen & Wenji Wang & Xiwei Shen, 2023. "Descriptive and Network Post-Occupancy Evaluation of the Urban Public Space through Social Media: A Case Study of Bryant Park, NY," Land, MDPI, vol. 12(7), pages 1-17, July.
    20. Zhou, Min & Zhao, Lindu & Kong, Nan & Campy, Kathryn S. & Xu, Ge & Zhu, Guiju & Cao, Xianye & Wang, Song, 2020. "Understanding consumers’ behavior to adopt self-service parcel services for last-mile delivery," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    21. Zha, Wenbin & Ye, Qian & Li, Jian & Ozbay, Kaan, 2023. "A social media Data-Driven analysis for transport policy response to the COVID-19 pandemic outbreak in Wuhan, China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 172(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ahmed Derbel & Younes Boujelbene, 2023. "Performance classification of Tunisian public transport operators," Public Transport, Springer, vol. 15(2), pages 535-574, June.
    2. Maria Antonietta Raimondo & Stefania Farace & Gaetano Nino Miceli, 2018. "User-Generated Systems of Signs and Meanings in Product Customization: Taxonomies and Research Directions," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2018(2), pages 61-83.
    3. Shuli Luo & Sylvia Y He, 2021. "Using data mining to explore the spatial and temporal dynamics of perceptions of metro services in China: The case of Shenzhen," Environment and Planning B, , vol. 48(3), pages 449-466, March.
    4. Mahmood Mahmoodi Nesheli & Avishai (Avi) Ceder & Robin Brissaud, 2017. "Public transport service-quality elements based on real-time operational tactics," Transportation, Springer, vol. 44(5), pages 957-975, September.
    5. Peters, Kay & Chen, Yubo & Kaplan, Andreas M. & Ognibeni, Björn & Pauwels, Koen, 2013. "Social Media Metrics — A Framework and Guidelines for Managing Social Media," Journal of Interactive Marketing, Elsevier, vol. 27(4), pages 281-298.
    6. Ashish K. Rathore & Arpan K. Kar & P. Vigneswara Ilavarasan, 2017. "Social Media Analytics: Literature Review and Directions for Future Research," Decision Analysis, INFORMS, vol. 14(4), pages 229-249, December.
    7. Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella, 2018. "Spatial variation of the perceived transit service quality at rail stations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 67-83.
    8. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
    9. Chitresh KUMAR & Anirban GANGULY, 2018. "Travelling Together But Differently: Comparing Variations In Public Transit User Mode Choice Attributes Across New Delhi And New York," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 13(3), pages 54-73, August.
    10. Agnieszka A. Tubis & Emilia T. Skupień & Mateusz Rydlewski, 2021. "Method of Assessing Bus Stops Safety Based on Three Groups of Criteria," Sustainability, MDPI, vol. 13(15), pages 1-27, July.
    11. Echaniz, Eneko & dell’Olio, Luigi & Ibeas, Ángel, 2018. "Modelling perceived quality for urban public transport systems using weighted variables and random parameters," Transport Policy, Elsevier, vol. 67(C), pages 31-39.
    12. Verma, Sanjeev & Yadav, Neha, 2021. "Past, Present, and Future of Electronic Word of Mouth (EWOM)," Journal of Interactive Marketing, Elsevier, vol. 53(C), pages 111-128.
    13. Faivre d'Arcier, Bruno, 2014. "Measuring the performance of urban public transport in relation to public policy objectives," Research in Transportation Economics, Elsevier, vol. 48(C), pages 67-76.
    14. Benedetto Barabino & Nicola Aldo Cabras & Claudio Conversano & Alessandro Olivo, 2020. "An Integrated Approach to Select Key Quality Indicators in Transit Services," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 149(3), pages 1045-1080, June.
    15. Aaron W. Baur, 0. "Harnessing the social web to enhance insights into people’s opinions in business, government and public administration," Information Systems Frontiers, Springer, vol. 0, pages 1-21.
    16. Benedetto Barabino, 2018. "Automatic recognition of “low-quality” vehicles and bus stops in bus services," Public Transport, Springer, vol. 10(2), pages 257-289, August.
    17. Daimi, Sarra & Rebai, Sonia, 2023. "Sustainability performance assessment of Tunisian public transport companies: AHP and ANP approaches," Socio-Economic Planning Sciences, Elsevier, vol. 89(C).
    18. Ndibatya, Innocent & Booysen, M.J., 2020. "Minibus taxis in Kampala's paratransit system: Operations, economics and efficiency," Journal of Transport Geography, Elsevier, vol. 88(C).
    19. Aaron W. Baur, 2017. "Harnessing the social web to enhance insights into people’s opinions in business, government and public administration," Information Systems Frontiers, Springer, vol. 19(2), pages 231-251, April.
    20. Sheng, Jie & Amankwah-Amoah, Joseph & Wang, Xiaojun, 2019. "Technology in the 21st century: New challenges and opportunities," Technological Forecasting and Social Change, Elsevier, vol. 143(C), pages 321-335.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:trapol:v:32:y:2014:i:c:p:115-123. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/30473/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.