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New Product Development & Management Of Knowledge In Portuguese Higher Education

Author

Listed:
  • Bernardo Batiz-Lazo

    (Open University Business School)

  • Jorge Gomes

    (University of Twente)

  • Maria Mendes

    (Deloitte Touche)

Abstract

This chapter uses key concepts in the knowledge management literature to analyse the procedures and practices used by a project management team to identify, create, store, disseminate, and apply knowledge management systems for successful project completion. This project allowed a long established participant to develop on-line delivery capabilities in Portuguese higher education. The case study suggests that, throughout the project, implementing effective knowledge management practices required that participants widened and deepened the required knowledge base in five distinct areas: project management, the team, product/solution, the companies involved in the project, and the interaction with the external environment. The analysis also suggests as key requirements for effective knowledge management those relating to trust between the parties, key knowledge workers, and heavy dependence on new information and communication technologies.

Suggested Citation

  • Bernardo Batiz-Lazo & Jorge Gomes & Maria Mendes, 2002. "New Product Development & Management Of Knowledge In Portuguese Higher Education," Industrial Organization 0211019, University Library of Munich, Germany.
    • Handle: RePEc:wpa:wuwpio:0211019
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    References listed on IDEAS

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    Cited by:

    1. Denner, Lize & Blackman, Tricia, 2013. "Knowledge management in the public sector: an online presence as a tool for capture and sharing," Studies and Perspectives – ECLAC Subregional Headquarters for The Caribbean 5042, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL).

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    More about this item

    Keywords

    Knowledge management; e-Business; e-Learning; project management; new product development;
    All these keywords.

    JEL classification:

    • L - Industrial Organization

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