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The Illusion of Trust and Performance

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  • Benoit Aubert
  • Barbara L. Kelsey

Abstract

Trust has been deemed to be critical in ensuring the efficient operation of virtual teams and organizations. This study empirically verified ability and integrity as being antecedents of trust formation in virtual teams. However, effective team performance was found to be independent of the formation of trust. La confiance a régulièrement été considérée comme un facteur clef lié au bon fonctionnement des équipes ou des organisations virtuelles. Cette étude démontre que le niveau de compétence et l'intégrité sont des pré-requis à la confiance. Elle démontre toutefois que la performance des groupes de travail n'est pas reliée directement à l'établissement de la confiance.

Suggested Citation

  • Benoit Aubert & Barbara L. Kelsey, 2000. "The Illusion of Trust and Performance," CIRANO Working Papers 2000s-03, CIRANO.
    • Handle: RePEc:cir:cirwor:2000s-03
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    File URL: https://cirano.qc.ca/files/publications/2000s-03.pdf
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    Cited by:

    1. Walczuch,Rita & Lundgren,Henriette, 2002. "Psychological Antecedents of Institution-Based Consumer Trust in E-Retailing," Research Memorandum 071, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
    2. Krzysztof Opolski & Piotr Modzelewski & Agata Kocia, 2019. "Interorganizational Trust and Effectiveness Perception in a Collaborative Service Delivery Network," Sustainability, MDPI, vol. 11(19), pages 1-27, September.
    3. Walczuch, R.M. & Lundgren, H., 2002. "Psychological antecedents of institution-based consumer trust in e-retailing," Research Memorandum 043, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
    4. Masoumeh Ghazinejad & Bassam A. Hussein & Youcef J. -T. Zidane, 2018. "Impact of Trust, Commitment, and Openness on Research Project Performance: Case Study in a Research Institute," Social Sciences, MDPI, vol. 7(2), pages 1-11, January.

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    More about this item

    Keywords

    Trust; agency theory; empirical study; virtual organization; Confiance; théorie de l'agence; étude empirique; organisation virtuelle;
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