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Subin Im

Personal Details

First Name:Subin
Middle Name:
Last Name:Im
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RePEc Short-ID:pim66
[This author has chosen not to make the email address public]
Terminal Degree:1999 Kenan Flagler Business School; University of North Carolina-Chapel-Hill (from RePEc Genealogy)

Affiliation

College of Business
University of Tennessee-Chattanooga

Chattanooga, Tennessee (United States)
https://www.utc.edu/college-business/
RePEc:edi:cbutcus (more details at EDIRC)

Research output

as
Jump to: Working papers Articles Chapters

Working papers

  1. Zacharias, Nicolas & Stock, Ruth & Im, Subin, 2017. "Strategic Givens in New Product Development: Understanding Curvilinear Effects on New Product Performance," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 84981, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).

Articles

  1. Subin Im & Hojun Lee & Don Hur & Minhan Yoon, 2023. "Comparison and Enhancement of Machine Learning Algorithms for Wind Turbine Output Prediction with Insufficient Data," Energies, MDPI, vol. 16(15), pages 1-16, August.
  2. Richard J. Arend & Y. Lisa Zhao & Michael Song & Subin Im, 2017. "Strategic planning as a complex and enabling managerial tool," Strategic Management Journal, Wiley Blackwell, vol. 38(8), pages 1741-1752, August.
  3. Nicolas A. Zacharias & Ruth Maria Stock & Subin Im, 2017. "Strategic Givens In New Product Development: Understanding Curvilinear Effects On New Product Performance," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(01), pages 1-31, January.
  4. Im, Subin & Bhat, Subodh & Lee, Yikuan, 2015. "Consumer perceptions of product creativity, coolness, value and attitude," Journal of Business Research, Elsevier, vol. 68(1), pages 166-172.
  5. Hyojoung Kim & Doyoung Kim & Subin Im & James W. Hardin, 2009. "Evidence of Asymmetric Information in the Automobile Insurance Market: Dichotomous Versus Multinomial Measurement of Insurance Coverage," Journal of Risk & Insurance, The American Risk and Insurance Association, vol. 76(2), pages 343-366, June.
  6. Im, Subin & Hussain, Mahmood & Sengupta, Sanjit, 2008. "Testing interaction effects of the dimensions of market orientation on marketing program creativity," Journal of Business Research, Elsevier, vol. 61(8), pages 859-867, August.
  7. Im, Subin & Nakata, Cheryl, 2008. "Crafting an environment to foster integration in new product teams," International Journal of Research in Marketing, Elsevier, vol. 25(3), pages 164-172.
  8. Nakata, Cheryl & Im, Subin & Park, Heungsoo & Ha, Young-Won, 2006. "Antecedents and consequence of Korean and Japanese new product advantage," Journal of Business Research, Elsevier, vol. 59(1), pages 28-36, January.

Chapters

  1. Cheryl Nakata & Subin Im, 2006. "Japanese New Product Advantage: A Comparative Examination," Springer Books, in: Cornelius Herstatt & Christoph Stockstrom & Hugo Tschirky & Akio Nagahira (ed.), Management of Technology and Innovation in Japan, pages 269-287, Springer.

Citations

Many of the citations below have been collected in an experimental project, CitEc, where a more detailed citation analysis can be found. These are citations from works listed in RePEc that could be analyzed mechanically. So far, only a minority of all works could be analyzed. See under "Corrections" how you can help improve the citation analysis.

Working papers

  1. Zacharias, Nicolas & Stock, Ruth & Im, Subin, 2017. "Strategic Givens in New Product Development: Understanding Curvilinear Effects on New Product Performance," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 84981, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).

    Cited by:

    1. Deng, Cheng & Yang, Jianjun & Su, Zhongfeng & Zhang, Shuman, 2021. "The double-edged sword impact of effectuation on new product creativity: The moderating role of competitive intensity and firm size," Journal of Business Research, Elsevier, vol. 137(C), pages 1-12.

Articles

  1. Richard J. Arend & Y. Lisa Zhao & Michael Song & Subin Im, 2017. "Strategic planning as a complex and enabling managerial tool," Strategic Management Journal, Wiley Blackwell, vol. 38(8), pages 1741-1752, August.

    Cited by:

    1. Mario Benassi & Elena Grinza & Francesco Rentocchini & Laura Rondi, 2020. "Going Revolutionary: The Impact of 4IR Technology Development on Firm Performance," SEEDS Working Papers 0720, SEEDS, Sustainability Environmental Economics and Dynamics Studies, revised Jul 2020.
    2. Adilson Carlos Yoshikuni & José Eduardo Ricciardi Favaretto & Alberto Luiz Albertin & Fernando de Souza Meirelles, 2022. "How can Strategy-as-Practice Enable Innovation under the Influence of Environmental Dynamism?," RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração, vol. 26(1), pages 200131-2001.
    3. Tong, Xun & Lai, Kee-hung & Lo, Chris K.Y. & Cheng, T.C.E., 2022. "Supply chain security certification and operational performance: The role of upstream complexity," International Journal of Production Economics, Elsevier, vol. 247(C).
    4. BENASSI Mario & GRINZA Elena & RENTOCCHINI Francesco & RONDI Laura, 2021. "Patenting in 4IR Technologies and Firm Performance," JRC Working Papers on Corporate R&D and Innovation 2021-01, Joint Research Centre.
    5. Pajtim Rrustemi & Blerina Bytyqi & Alberta Tahiri & Idriz Kovaci, 2021. "The Impact of Employee Participation in the Planning Process on Organizational Effectiveness - The Case of Kosovo," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(2), pages 310-320.
    6. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz, 2021. "Incremental and radical product innovation capabilities in a quality management context: Exploring the moderating effects of control mechanisms," International Journal of Production Economics, Elsevier, vol. 232(C).
    7. Yan Ling & María Concepción López-Fernández & Ana María Serrano-Bedia & Franz W. Kellermanns, 2020. "Organizational culture and entrepreneurial orientation: examination through a new conceptualization lens," International Entrepreneurship and Management Journal, Springer, vol. 16(2), pages 709-737, June.
    8. Horner, Sam & Jayawarna, Dilani & Giordano, Benito & Jones, Oswald, 2019. "Strategic choice in universities: Managerial agency and effective technology transfer," Research Policy, Elsevier, vol. 48(5), pages 1297-1309.
    9. Md. Abdul Kaium Masud & Md. Harun Ur Rashid & Tehmina Khan & Seong Mi Bae & Jong Dae Kim, 2019. "Organizational Strategy and Corporate Social Responsibility: The Mediating Effect of Triple Bottom Line," IJERPH, MDPI, vol. 16(22), pages 1-18, November.
    10. Leonie Schulte, 2022. "Integrating immediate gains with sustainable performance: systematic review of paradox at the intersection of strategic management and innovation," Management Review Quarterly, Springer, vol. 72(4), pages 1209-1247, December.

  2. Nicolas A. Zacharias & Ruth Maria Stock & Subin Im, 2017. "Strategic Givens In New Product Development: Understanding Curvilinear Effects On New Product Performance," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(01), pages 1-31, January.
    See citations under working paper version above.
  3. Im, Subin & Bhat, Subodh & Lee, Yikuan, 2015. "Consumer perceptions of product creativity, coolness, value and attitude," Journal of Business Research, Elsevier, vol. 68(1), pages 166-172.

    Cited by:

    1. Tiwari, Amit Anand & Chakraborty, Anirban & Maity, Moutusy, 2021. "Technology product coolness and its implication for brand love," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
    2. Kim, Sang Jin & Kim, Kyung Hoon & Choi, Jeonghye, 2019. "The Role of Design Innovation in Understanding Purchase Behavior of Augmented Products," Journal of Business Research, Elsevier, vol. 99(C), pages 354-362.
    3. Nathalie Peña-García & Mauricio Losada-Otálora & Jorge Juliao-Rossi & Augusto Rodríguez-Orejuela, 2021. "Co-Creation of Value and Customer Experience: An Application in Online Banking," Sustainability, MDPI, vol. 13(18), pages 1-14, September.
    4. Terblanche, Nic S., 2018. "Revisiting the supermarket in-store customer shopping experience," Journal of Retailing and Consumer Services, Elsevier, vol. 40(C), pages 48-59.
    5. Namho Chung & Inessa Tyan & Seung Jae Lee, 2019. "Eco-Innovative Museums and Visitors’ Perceptions of Corporate Social Responsibility," Sustainability, MDPI, vol. 11(20), pages 1-16, October.
    6. Lin, Hsin-Chen & Bruning, Patrick F. & Swarna, Hepsi, 2018. "Using online opinion leaders to promote the hedonic and utilitarian value of products and services," Business Horizons, Elsevier, vol. 61(3), pages 431-442.
    7. Kim, Jina & Park, Eunil, 2019. "Beyond coolness: Predicting the technology adoption of interactive wearable devices," Journal of Retailing and Consumer Services, Elsevier, vol. 49(C), pages 114-119.
    8. Tuğba Şener & Ferdi Bişkin & Nurgül Kılınç, 2019. "Sustainable dressing: Consumers' value perceptions towards slow fashion," Business Strategy and the Environment, Wiley Blackwell, vol. 28(8), pages 1548-1557, December.
    9. Menglong Xia & Yang Zhang & Rui Gu, 2023. "Creative Tea Beverages as a New Tourism Attraction? Exploring Determinants of Tourists’ Repurchase Intention Using Dual Process Theory," Sustainability, MDPI, vol. 15(13), pages 1-19, July.
    10. Guerreiro, João & Loureiro, Sandra Maria Correia, 2023. "I am attracted to my Cool Smart Assistant! Analyzing Attachment-Aversion in AI-Human Relationships," Journal of Business Research, Elsevier, vol. 161(C).
    11. Deng, Cheng & Yang, Jianjun & Su, Zhongfeng & Zhang, Shuman, 2021. "The double-edged sword impact of effectuation on new product creativity: The moderating role of competitive intensity and firm size," Journal of Business Research, Elsevier, vol. 137(C), pages 1-12.
    12. Hu, Bo & Liu, Yu-li & Yan, Wenjia, 2021. "Should I scan my face? The influence of perceived value and trust on Chinese users' intention to use facial recognition payment," 23rd ITS Biennial Conference, Online Conference / Gothenburg 2021. Digital societies and industrial transformations: Policies, markets, and technologies in a post-Covid world 238028, International Telecommunications Society (ITS).
    13. Adıgüzel, Feray & Donato, Carmela, 2021. "Proud to be sustainable: Upcycled versus recycled luxury products," Journal of Business Research, Elsevier, vol. 130(C), pages 137-146.
    14. Suzuki, Satoko & Kanno, Saori, 2022. "The role of brand coolness in the masstige co-branding of luxury and mass brands," Journal of Business Research, Elsevier, vol. 149(C), pages 240-249.
    15. Ehsan Batyar & Hasan Esmailpour, 2017. "The Effects of Innovation in Product on Hedonic Perceived Value and Consumer Purchase Behavior," Business and Management Horizons, Macrothink Institute, vol. 5(2), pages 1-12, December.

  4. Hyojoung Kim & Doyoung Kim & Subin Im & James W. Hardin, 2009. "Evidence of Asymmetric Information in the Automobile Insurance Market: Dichotomous Versus Multinomial Measurement of Insurance Coverage," Journal of Risk & Insurance, The American Risk and Insurance Association, vol. 76(2), pages 343-366, June.

    Cited by:

    1. Renate Lange & Jörg Schiller & Petra Steinorth, 2017. "Demand and Selection Effects in Supplemental Health Insurance in Germany," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 42(1), pages 5-30, January.
    2. Feng Gao & Michael R. Powers & Jun Wang, 2017. "Decomposing Asymmetric Information in China's Automobile Insurance Market," Journal of Risk & Insurance, The American Risk and Insurance Association, vol. 84(4), pages 1269-1293, December.
    3. Georges Dionne & Pierre-Carl Michaud & Maki Dahchour, 2010. "Separating Moral Hazard from Adverse Selection and Learning in Automobile Insurance: Longitudinal Evidence from France," Cahiers de recherche 1035, CIRPEE.
    4. Dionne, Georges & Michaud, Pierre-Carl & Pinquet, Jean, 2012. "A review of recent theoretical and empirical analyses of asymmetric information in road safety and automobile insurance," Working Papers 12-1, HEC Montreal, Canada Research Chair in Risk Management.
    5. Martin Spindler & Joachim Winter & Steffen Hagmayer, 2014. "Asymmetric Information in the Market for Automobile Insurance: Evidence From Germany," Journal of Risk & Insurance, The American Risk and Insurance Association, vol. 81(4), pages 781-801, December.
    6. Shi, Peng & Valdez, Emiliano A., 2011. "A copula approach to test asymmetric information with applications to predictive modeling," Insurance: Mathematics and Economics, Elsevier, vol. 49(2), pages 226-239, September.
    7. Paul Kofman & Gregory P. Nini, 2013. "Do Insurance Companies Possess an Informational Monopoly? Empirical Evidence From Auto Insurance," Journal of Risk & Insurance, The American Risk and Insurance Association, vol. 80(4), pages 1001-1026, December.
    8. Ciprian MatiÅŸ & Eugenia MatiÅŸ, 2013. "Asymmetric Information In Insurance Field: Some General Considerations," Annales Universitatis Apulensis Series Oeconomica, Faculty of Sciences, "1 Decembrie 1918" University, Alba Iulia, vol. 1(15), pages 1-17.
    9. Imen Karaa, 2018. "Moral Hazard and Learning in the Tunisian Automobile Insurance Market: New Evidence from Dynamic Data," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 43(3), pages 560-589, July.
    10. Bo Qu & Li Wei & Ping Wei, 2018. "An Empirical Investigation of Asymmetric Information in China’s Automobile Insurance Market," The Geneva Papers on Risk and Insurance - Issues and Practice, Palgrave Macmillan;The Geneva Association, vol. 43(3), pages 520-538, July.
    11. Dionne, Georges, 2012. "The empirical measure of information problems with emphasis on insurance fraud and dynamic data," Working Papers 12-10, HEC Montreal, Canada Research Chair in Risk Management.
    12. Renate Lange & Jörg Schiller & Petra Steinorth, 2015. "Demand and Selection Effects in Supplemental Health Insurance in Germany," SOEPpapers on Multidisciplinary Panel Data Research 757, DIW Berlin, The German Socio-Economic Panel (SOEP).
    13. Loubergé, Henri & Dionne, Georges, 2024. "Developments in risk and insurance economics: The past 50 years," Working Papers 24-1, HEC Montreal, Canada Research Chair in Risk Management.
    14. Hsu, Yung-Ching & Shiu, Yung-Ming & Chou, Pai-Lung & Chen, Yen-Ming J., 2015. "Vehicle insurance and the risk of road traffic accidents," Transportation Research Part A: Policy and Practice, Elsevier, vol. 74(C), pages 201-209.

  5. Im, Subin & Hussain, Mahmood & Sengupta, Sanjit, 2008. "Testing interaction effects of the dimensions of market orientation on marketing program creativity," Journal of Business Research, Elsevier, vol. 61(8), pages 859-867, August.

    Cited by:

    1. Rosa, José Antonio & Qualls, William J. & Ruth, Julie A., 2014. "Consumer creativity: Effects of gender and variation in the richness of vision and touch inputs," Journal of Business Research, Elsevier, vol. 67(3), pages 386-393.
    2. Rapp, Adam & Trainor, Kevin J. & Agnihotri, Raj, 2010. "Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology," Journal of Business Research, Elsevier, vol. 63(11), pages 1229-1236, November.
    3. Thomas, Sujo & Jadeja, Ashwin, 2021. "Psychological antecedents of consumer trust in CRM campaigns and donation intentions: The moderating role of creativity," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    4. López-Mosquera, Natalia & Álvarez-Coque, José María García & Sánchez, Mercedes, 2014. "Does Market Orientation in Small-Scale farms pay off? A study of Innovation behaviour in Spanish agriculture," 2014 International Congress, August 26-29, 2014, Ljubljana, Slovenia 182813, European Association of Agricultural Economists.
    5. Abebe, Michael A. & Angriawan, Arifin, 2014. "Organizational and competitive influences of exploration and exploitation activities in small firms," Journal of Business Research, Elsevier, vol. 67(3), pages 339-345.
    6. Guo, Chiquan & Wang, Yong J. & Metcalf, Ashley, 2014. "How to calibrate conventional market-oriented organizational culture in 21st century production-centered firms? A customer relationship perspective," International Journal of Production Economics, Elsevier, vol. 156(C), pages 235-245.
    7. Dunne, Timothy C. & Aaron, Joshua R. & McDowell, William C. & Urban, David J. & Geho, Patrick R., 2016. "The impact of leadership on small business innovativeness," Journal of Business Research, Elsevier, vol. 69(11), pages 4876-4881.
    8. Hong, Paul & Doll, William J. & Revilla, Elena & Nahm, Abraham Y., 2011. "Knowledge sharing and strategic fit in integrated product development proejcts: An empirical study," International Journal of Production Economics, Elsevier, vol. 132(2), pages 186-196, August.
    9. Deng, Cheng & Yang, Jianjun & Su, Zhongfeng & Zhang, Shuman, 2021. "The double-edged sword impact of effectuation on new product creativity: The moderating role of competitive intensity and firm size," Journal of Business Research, Elsevier, vol. 137(C), pages 1-12.
    10. Rijsdijk, S.A. & Langerak, F. & Hultink, E.J., 2008. "Understanding a Two-Sided Coin: Antecedents and Consequences of a Decomposed Product Advantage," ERIM Report Series Research in Management ERS-2008-074-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    11. Smirnova, Maria M. & Rebiazina, Vera A. & Frösén, Johanna, 2018. "Customer orientation as a multidimensional construct: Evidence from the Russian markets," Journal of Business Research, Elsevier, vol. 86(C), pages 457-467.
    12. Gholamreza Jandaghi & Ali Mokhles & Hassan Kharazi, 2011. "Market-Orientation and Its Impact on the Performance of Asia Insurance Company in Kerman Province," Journal of Economics and Behavioral Studies, AMH International, vol. 3(1), pages 1-7.

  6. Im, Subin & Nakata, Cheryl, 2008. "Crafting an environment to foster integration in new product teams," International Journal of Research in Marketing, Elsevier, vol. 25(3), pages 164-172.

    Cited by:

    1. Defeng Yang & Wei Jiang & Weihong Zhao, 2019. "Proactive environmental strategy, innovation capability, and stakeholder integration capability: A mediation analysis," Business Strategy and the Environment, Wiley Blackwell, vol. 28(8), pages 1534-1547, December.
    2. Becker, Jan U. & Greve, Goetz & Albers, Sönke, 2009. "The impact of technological and organizational implementation of CRM on customer acquisition, maintenance, and retention," International Journal of Research in Marketing, Elsevier, vol. 26(3), pages 207-215.
    3. Ommen, Nils O. & Blut, Markus & Backhaus, Christof & Woisetschläger, David M., 2016. "Toward a better understanding of stakeholder participation in the service innovation process: More than one path to success," Journal of Business Research, Elsevier, vol. 69(7), pages 2409-2416.
    4. Duncan Simester & Juanjuan Zhang, 2010. "Why Are Bad Products So Hard to Kill?," Management Science, INFORMS, vol. 56(7), pages 1161-1179, July.
    5. Homburg, Christian & Kuehnl, Christina, 2014. "Is the more always better? A comparative study of internal and external integration practices in new product and new service development," Journal of Business Research, Elsevier, vol. 67(7), pages 1360-1367.
    6. Christian Homburg & Dominik M. Wielgos, 2022. "The value relevance of digital marketing capabilities to firm performance," Journal of the Academy of Marketing Science, Springer, vol. 50(4), pages 666-688, July.
    7. Katharina Fellnhofer, 2017. "Facilitating entrepreneurial discovery in smart specialisation via stakeholder participation within online mechanisms for knowledge-based policy advice," Cogent Business & Management, Taylor & Francis Journals, vol. 4(1), pages 1296802-129, January.

  7. Nakata, Cheryl & Im, Subin & Park, Heungsoo & Ha, Young-Won, 2006. "Antecedents and consequence of Korean and Japanese new product advantage," Journal of Business Research, Elsevier, vol. 59(1), pages 28-36, January.

    Cited by:

    1. Wu, Liang & Liu, Heng & Zhang, Jianqi, 2017. "Bricolage effects on new-product development speed and creativity: The moderating role of technological turbulence," Journal of Business Research, Elsevier, vol. 70(C), pages 127-135.
    2. Oleg Korenok & George E. Hoffer & Edward L. Millner, 2009. "Non-Price Determinants of Automotive Demand: Restyling Matters Most," Working Papers 0903, VCU School of Business, Department of Economics.
    3. Arnett, Dennis B. & Sandvik, Izabela L. & Sandvik, Kåre, 2018. "Two paths to organizational effectiveness – Product advantage and life-cycle flexibility," Journal of Business Research, Elsevier, vol. 84(C), pages 285-292.
    4. Vaquero Martín, María & Reinhardt, Ronny & Gurtner, Sebastian, 2021. "The dilemma of downstream market stakeholder involvement in NPD: Untangling the effects of involvement and capabilities on performance," Journal of Business Research, Elsevier, vol. 124(C), pages 136-151.
    5. Hirunyawipada, Tanawat & Paswan, Audhesh K., 2013. "Effects of team cognition and constraint on new product ideation," Journal of Business Research, Elsevier, vol. 66(11), pages 2332-2337.
    6. Jesse Heimonen & Marko Kohtamäki, 2019. "Measuring new product and service portfolio advantage," International Entrepreneurship and Management Journal, Springer, vol. 15(1), pages 163-174, March.
    7. Vilches-Montero, Sonia & Pandit, Ameet & Bravo-Olavarria, Renzo & Chao, Chih-Wei (Fred), 2018. "What loyal women (and men) want: The role of gender and loyalty program characteristics in driving store loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 44(C), pages 64-70.
    8. Bicen, Pelin & Kamarudin, Suzilawati & Johnson, William H.A., 2014. "Validating new product creativity in the eastern context of Malaysia," Journal of Business Research, Elsevier, vol. 67(1), pages 2877-2883.
    9. Kayhan Tajeddini, 2016. "Financial Orientation, Product Innovation and Firm Performance — An Empirical Study in the Japanese SMEs," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 13(03), pages 1-30, June.
    10. Hendar Hendar & Ferdinand Augusti Tae & Nurhayati Tatiek, 2017. "Introducing the religio-centric positional advantage to Indonesian small businesses," Management & Marketing, Sciendo, vol. 12(1), pages 78-102, March.
    11. Bowen, Frances E. & Rostami, Mahdi & Steel, Piers, 2010. "Timing is everything: A meta-analysis of the relationships between organizational performance and innovation," Journal of Business Research, Elsevier, vol. 63(11), pages 1179-1185, November.

Chapters

  1. Cheryl Nakata & Subin Im, 2006. "Japanese New Product Advantage: A Comparative Examination," Springer Books, in: Cornelius Herstatt & Christoph Stockstrom & Hugo Tschirky & Akio Nagahira (ed.), Management of Technology and Innovation in Japan, pages 269-287, Springer.

    Cited by:

    1. Takeshi Ishikawa & Hideo Suzuki, 2018. "Relations between open innovation and product quality: an empirical study of Japanese electronics firms," International Journal of Quality Innovation, Springer, vol. 4(1), pages 1-11, December.

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