IDEAS home Printed from https://ideas.repec.org/a/vrs/morgsr/v88y2022i1p55-68n6.html
   My bibliography  Save this article

Drivers Fostering Citizens to Participate in Co-Creation Process for Public Service Quality

Author

Listed:
  • GARDZIULEVIČIENĖ Laura

    (Laura GARDZIULEVIČIENĖ – PhD student at Institute of Management and Political Science, Mykolas Romeris University, Lithuania . Address: Ateities str. 20, LT-08303, Vilnius, Lithuania. Phone: +370 611 94581.)

  • RAIŠYS Simonas Juozapas

    (Simonas Juozapas RAIŠYS – PhD student at Institute of Management and Political Science, Mykolas Romeris University, ; project consultant at Bridge2Apex LLC, Vilnius, Lithuania . Address: Ateities str. 20, LT-08303, Vilnius, Lithuania .)

  • RAIŠIENĖ Agota Giedrė

    (Agota Giedrė RAIŠIENĖ – professor at Institute of Management and Political Science, Mykolas Romeris University. Address: Ateities str. 20, LT-08303, Vilnius, Lithuania . Phone: +370 698 73190.)

Abstract

The involvement of citizens in the co-creation of public services increases the satisfaction of service users with the quality of services. Therefore, it is relevant to accumulate and update knowledge about what premises and preconditions encourage the participation of members of society in co-creative processes. A systematic review of the scientific literature showed that factors such as trust, volunteering, innovation, and user satisfaction with services are the most important in the context of co-creation. Based on the research, it is concluded that co-creation processes would be more successful if citizens and other interested parties participate in decision-making process. This would help ensure the transparency, flexibility, reliability, and openness of decisions, improve the perceived quality of public services by users and achieve a more active interest of citizens in co-creation in general.

Suggested Citation

  • GARDZIULEVIČIENĖ Laura & RAIŠYS Simonas Juozapas & RAIŠIENĖ Agota Giedrė, 2022. "Drivers Fostering Citizens to Participate in Co-Creation Process for Public Service Quality," Management of Organizations: Systematic Research, Sciendo, vol. 88(1), pages 55-68, December.
    • Handle: RePEc:vrs:morgsr:v:88:y:2022:i:1:p:55-68:n:6
    DOI: 10.2478/mosr-2022-0012
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/mosr-2022-0012
    Download Restriction: no
    File URL: https://libkey.io/10.2478/mosr-2022-0012?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Nada Abdelkader Benmansour, 2018. "Citizens and expatriates satisfaction with public services in Qatar – evidence from a survey," International Journal of Social Economics, Emerald Group Publishing Limited, vol. 46(3), pages 326-337, September.
    2. Suyeon Jo & Tina Nabatchi, 2016. "Getting Back to Basics: Advancing the Study and Practice of Coproduction," International Journal of Public Administration, Taylor & Francis Journals, vol. 39(13), pages 1101-1108, November.
    3. Algan, Yann & Cahuc, Pierre, 2014. "Trust, Growth, and Well-Being: New Evidence and Policy Implications," Handbook of Economic Growth, in: Philippe Aghion & Steven Durlauf (ed.), Handbook of Economic Growth, edition 1, volume 2, chapter 2, pages 49-120, Elsevier.
    4. Brzustewicz, Paweł & Escher, Iwona & Hatami, Akram & Hermes, Jan & Keränen, Anne & Ulkuniemi, Pauliina, 2022. "Emergence of social impact in company–NGO relationships in corporate volunteering," Journal of Business Research, Elsevier, vol. 140(C), pages 62-75.
    5. Yolanda Álvarez-Pérez & Lilisbeth Perestelo-Pérez & Amado Rivero-Santanta & Alezandra Torres-Castaño & Ana Toledo-Chávarri & Andrea Duarte-Díaz & Vinita Mahtani-Chugani & María Dolores Marrero-Díaz & , 2022. "Co-Creation of Massive Open Online Courses to Improve Digital Health Literacy in Pregnant and Lactating Women," IJERPH, MDPI, vol. 19(2), pages 1-15, January.
    6. Ramaswamy, Venkat & Ozcan, Kerimcan, 2018. "What is co-creation? An interactional creation framework and its implications for value creation," Journal of Business Research, Elsevier, vol. 84(C), pages 196-205.
    7. repec:hal:spmain:info:hdl:2441/33o86cn6qp83dot08iir97915s is not listed on IDEAS
    8. Tobias Jung, 2010. "Citizens, co-producers, customers, clients, captives? A critical review of consumerism and public services1," Public Management Review, Taylor & Francis Journals, vol. 12(3), pages 439-446, May.
    9. Tina Øllgaard Bentzen, 2022. "Continuous co-creation: how ongoing involvement impacts outcomes of co-creation," Public Management Review, Taylor & Francis Journals, vol. 24(1), pages 34-54, January.
    10. Helena Leino & Eeva Puumala, 2021. "What can co-creation do for the citizens? Applying co-creation for the promotion of participation in cities," Environment and Planning C, , vol. 39(4), pages 781-799, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yann Algan & Elizabeth Beasley & Frank Vitaro & Richard Tremblay, 2014. "The Impact of Non-Cognitive Skills Training on Academic and Non-academic Trajectories: From Childhood to Early Adulthood," Working Papers hal-03429906, HAL.
    2. Enghin Atalay & Ali Hortacsu & Mustafa Runyun & Chad Syverson & Mehmet Fatih Ulu, 2023. "Micro- and Macroeconomic Impacts of a Place-Based Industrial Policy," Working Papers 23-12, Federal Reserve Bank of Philadelphia.
    3. Marcus Grieger & André Ludwig, 2019. "On the move towards customer-centric business models in the automotive industry - a conceptual reference framework of shared automotive service systems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(3), pages 473-500, September.
    4. Stefano Bartolini & Francesco Sarracino, 2021. "Happier and Sustainable. Possibilities for a post-growth society," Department of Economics University of Siena 855, Department of Economics, University of Siena.
    5. Akram Hatami & Jan Hermes & Anne Keränen & Pauliina Ulkuniemi, 2023. "Creating Social Sustainability Through Distributing Leadership and Co-Responsibility in Corporate Volunteering," South Asian Journal of Business and Management Cases, , vol. 12(1), pages 81-96, April.
    6. Salgado, Stéphane & Hemonnet-Goujot, Aurelie & Henard, David H. & de Barnier, Virginie, 2020. "The dynamics of innovation contest experience: An integrated framework from the customer’s perspective," Journal of Business Research, Elsevier, vol. 117(C), pages 29-43.
    7. Conzo, Pierluigi & Aassve, Arnstein & Fuochi, Giulia & Mencarini, Letizia, 2017. "The cultural foundations of happiness," Journal of Economic Psychology, Elsevier, vol. 62(C), pages 268-283.
    8. Alessandro, Martin & Cardinale Lagomarsino, Bruno & Scartascini, Carlos & Streb, Jorge & Torrealday, Jerónimo, 2021. "Transparency and Trust in Government. Evidence from a Survey Experiment," World Development, Elsevier, vol. 138(C).
    9. Deopa, Neha & Fortunato, Piergiuseppe, 2021. "Coronagraben in Switzerland: Culture and social distancing in times of COVID-19," GLO Discussion Paper Series 857, Global Labor Organization (GLO).
    10. Joseph Stiglitz & Jean-Paul Fitoussi & Martine Durand, 2018. "For Good Measure: Advancing Research on Well-Being Metrics Beyond GDP," Sciences Po publications info:hdl:2441/3gpul0a2209, Sciences Po.
    11. Jia, Yibo & Su, Jingqin & Cui, Li & Wu, Lin & Hua Tan, Kim, 2023. "Platform business model innovation in the digitalization era: A “driver-process-result” perspective," Journal of Business Research, Elsevier, vol. 160(C).
    12. Hamilton,Kirk E. & Helliwell,John F. & Woolcock,Michael, 2016. "Social capital, trust, and well-being in the evaluation of wealth," Policy Research Working Paper Series 7707, The World Bank.
    13. Dhami, Sanjit & Wei, Mengxing & Mamidi, Pavan, 2024. "Religious identity, trust, reciprocity, and prosociality: Theory and evidence," Journal of Development Economics, Elsevier, vol. 166(C).
    14. Yann Algan & Elizabeth Beasley & Claudia Senik, 2018. "Les Français, le bonheur et l’argent," SciencePo Working papers Main hal-03946962, HAL.
    15. repec:zbw:bofitp:2018_022 is not listed on IDEAS
    16. Asmare, Fissha & Giedraitis, Vincentas & Jaraitė, Jūratė & Kažukauskas, Andrius, 2023. "Energy-related financial literacy and retrofits of Soviet-era apartment buildings: The case of Lithuania," Energy Economics, Elsevier, vol. 120(C).
    17. Kloosterman, Andrew & Schotter, Andrew, 2016. "Complementary institutions and economic development: An experimental study," Games and Economic Behavior, Elsevier, vol. 99(C), pages 186-205.
    18. Iddisah Sulemana, 2015. "The Effect of Fear of Crime and Crime Victimization on Subjective Well-Being in Africa," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 121(3), pages 849-872, April.
    19. World Bank Group, 2015. "Tanzania Mainland Poverty Assessment," World Bank Publications - Reports 22021, The World Bank Group.
    20. Huihui Liu & Pim Martens, 2023. "Stakeholder Participation for Nature-Based Solutions: Inspiration for Rural Area’s Sustainability in China," Sustainability, MDPI, vol. 15(22), pages 1-17, November.
    21. Alina Evstigneeva & Mark Sidorovskiy, 2021. "Assessment of Clarity of Bank of Russia Monetary Policy Communication by Neural Network Approach," Russian Journal of Money and Finance, Bank of Russia, vol. 80(3), pages 3-33, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:morgsr:v:88:y:2022:i:1:p:55-68:n:6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.