IDEAS home Printed from https://ideas.repec.org/a/spr/svcbiz/v17y2023i3d10.1007_s11628-023-00539-7.html
   My bibliography  Save this article

Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support

Author

Listed:
  • Lorenzo Revuelto-Taboada

    (Universitat de València)

  • Alexandra Portalanza-Chavarría

    (Universidad Espíritu Santo)

  • Fernando Cedeño-Alejandro

    (Universidad de Guayaquil)

Abstract

Intrapreneurship is one of the keys to survival and competitiveness for service companies in knowledge-intensive sectors such as banking. This paper analyzes the role of high-performance work systems, knowledge management processes, and supervisor support in promoting intrapreneurial behavior. The results indicate that the relationship of high-performance work systems and intrapreneurial behavior is positive and significant. However, this relationship is mediated by knowledge management processes. Supervisor support moderates the relationships between high-performance work systems and intrapreneurial behavior and between high-performance work systems and knowledge management processes. However, this moderating effect is contrary to the expected effect for the second of these relationships. These findings offer guidance for practitioners to promote intrapreneurship in service sectors, where human-related service innovations, which are central to intrapreneurship, strongly affect customer satisfaction.

Suggested Citation

  • Lorenzo Revuelto-Taboada & Alexandra Portalanza-Chavarría & Fernando Cedeño-Alejandro, 2023. "Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support," Service Business, Springer;Pan-Pacific Business Association, vol. 17(3), pages 789-817, September.
    • Handle: RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00539-7
    DOI: 10.1007/s11628-023-00539-7
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11628-023-00539-7
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11628-023-00539-7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Daniel Palacios & Ignacio Gil & Fernando Garrigos, 2009. "The impact of knowledge management on innovation and entrepreneurship in the biotechnology and telecommunications industries," Small Business Economics, Springer, vol. 32(3), pages 291-301, March.
    2. Justin van der Sluis & Mirjam van Praag & Wim Vijverberg, 2005. "Entrepreneurship Selection and Performance: A Meta-Analysis of the Impact of Education in Developing Economies," The World Bank Economic Review, World Bank, vol. 19(2), pages 225-261.
    3. Donald F. Kuratko & R. Duane Ireland & Jeffrey G. Covin & Jeffrey S. Hornsby, 2005. "A Model of Middle–Level Managers’ Entrepreneurial Behavior," Entrepreneurship Theory and Practice, , vol. 29(6), pages 699-716, November.
    4. Nicholas Igbudu & Zanete Garanti & Temitope Popoola, 2018. "Enhancing Bank Loyalty through Sustainable Banking Practices: The Mediating Effect of Corporate Image," Sustainability, MDPI, vol. 10(11), pages 1-11, November.
    5. Hsiu‐Fen Lin, 2007. "Knowledge sharing and firm innovation capability: an empirical study," International Journal of Manpower, Emerald Group Publishing Limited, vol. 28(3/4), pages 315-332, June.
    6. Andreas Strobl & Christopher Kronenberg & Mike Peters, 2012. "Entrepreneurial attitudes and intentions: assessing gender specific differences," International Journal of Entrepreneurship and Small Business, Inderscience Enterprises Ltd, vol. 15(4), pages 452-468.
    7. Sascha Kraus & Matthias Breier & Paul Jones & Mathew Hughes, 2019. "Individual entrepreneurial orientation and intrapreneurship in the public sector," International Entrepreneurship and Management Journal, Springer, vol. 15(4), pages 1247-1268, December.
    8. Hyo Sun Jung & Hye Hyun Yoon, 2017. "Error management culture and turnover intent among food and beverage employees in deluxe hotels: the mediating effect of job satisfaction," Service Business, Springer;Pan-Pacific Business Association, vol. 11(4), pages 785-802, December.
    9. De Jong, Jeroen P. J. & Parker, Sharon K. & Wennekers, Sander & Wu, Chia-Huei, 2015. "Entrepreneurial behavior in organizations: does job design matter?," LSE Research Online Documents on Economics 53264, London School of Economics and Political Science, LSE Library.
    10. Kenneth De Roeck & Assâad El Akremi & Valérie Swaen, 2016. "Consistency Matters! How and When Does Corporate Social Responsibility Affect Employees’ Organizational Identification?," Journal of Management Studies, Wiley Blackwell, vol. 53(7), pages 1141-1168, November.
    11. Chang, Eunmi & Chin, Hyun, 2018. "Signaling or experiencing: Commitment HRM effects on recruitment and employees' online ratings," Journal of Business Research, Elsevier, vol. 84(C), pages 175-185.
    12. Escribá-Carda, Naiara & Balbastre-Benavent, Francisco & Teresa Canet-Giner, M., 2017. "Employees' perceptions of high-performance work systems and innovative behaviour: The role of exploratory learning," European Management Journal, Elsevier, vol. 35(2), pages 273-281.
    13. K de Roeck & Valérie Swaen & Assâad El Akremi, 2016. "Consistency matters! How and when does Corporate Social Responsibility affect employees’ organizational identification? Journal of Management Studies," Post-Print halshs-01520879, HAL.
    14. Fang-Yi Lin, 2022. "Effectiveness of the talent cultivation training program for industry transformation in Taiwan during the COVID-19 pandemic," Service Business, Springer;Pan-Pacific Business Association, vol. 16(3), pages 529-556, September.
    15. Yang-Fei Tai & Yi-Chieh Wang & Ching-Ching Luo, 2021. "Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry," Service Business, Springer;Pan-Pacific Business Association, vol. 15(4), pages 667-694, December.
    16. Takanori Adachi & Takanori Hisada, 2017. "Gender differences in entrepreneurship and intrapreneurship: an empirical analysis," Small Business Economics, Springer, vol. 48(3), pages 447-486, March.
    17. Petra C. M. Neessen & Marjolein C. J. Caniëls & Bart Vos & Jeroen P. Jong, 2019. "The intrapreneurial employee: toward an integrated model of intrapreneurship and research agenda," International Entrepreneurship and Management Journal, Springer, vol. 15(2), pages 545-571, June.
    18. Parker, Simon C., 2011. "Intrapreneurship or entrepreneurship?," Journal of Business Venturing, Elsevier, vol. 26(1), pages 19-34, January.
    19. Hsiu‐Fen Lin, 2007. "Knowledge sharing and firm innovation capability: an empirical study," International Journal of Manpower, Emerald Group Publishing Limited, vol. 28(3/4), pages 315-332, June.
    20. Zixiang Ma & Lirong Long & Yong Zhang & Junwei Zhang & Catherine K. Lam, 2017. "Why do high-performance human resource practices matter for team creativity? The mediating role of collective efficacy and knowledge sharing," Asia Pacific Journal of Management, Springer, vol. 34(3), pages 565-586, September.
    21. Harry Scarbrough, 2003. "Knowledge management, HRM and the innovation process," International Journal of Manpower, Emerald Group Publishing Limited, vol. 24(5), pages 501-516, August.
    22. Hsiu-Fen Lin, 2007. "Knowledge sharing and firm innovation capability: an empirical study," International Journal of Manpower, Emerald Group Publishing, vol. 28(1), pages 315 - 332, April.
    23. Malik, Ashish & Froese, Fabian Jintae & Sharma, Piyush, 2020. "Role of HRM in knowledge integration: Towards a conceptual framework," Journal of Business Research, Elsevier, vol. 109(C), pages 524-535.
    24. Jeroen P.J.de Jong & Sharon K. Parker & Sander Wennekers & Chia–Huei Wu, 2015. "Entrepreneurial Behavior in Organizations: Does Job Design Matter?," Entrepreneurship Theory and Practice, , vol. 39(4), pages 981-995, July.
    25. Johan Wiklund & DEAN Shepherd, 2003. "Knowledge‐based resources, entrepreneurial orientation, and the performance of small and medium‐sized businesses," Strategic Management Journal, Wiley Blackwell, vol. 24(13), pages 1307-1314, December.
    26. Christine Blanka, 2019. "An individual-level perspective on intrapreneurship: a review and ways forward," Review of Managerial Science, Springer, vol. 13(5), pages 919-961, November.
    27. David B. Audretsch & Maksim Belitski & Rosa Caiazza & Erik E. Lehmann, 2020. "Knowledge management and entrepreneurship," International Entrepreneurship and Management Journal, Springer, vol. 16(2), pages 373-385, June.
    28. Mary M. Crossan & Iris Berdrow, 2003. "Organizational learning and strategic renewal," Strategic Management Journal, Wiley Blackwell, vol. 24(11), pages 1087-1105, November.
    29. Hanan S. AlEssa & Christopher M. Durugbo, 2022. "Understanding innovative work behaviour of women in service firms," Service Business, Springer;Pan-Pacific Business Association, vol. 16(4), pages 825-862, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Alexandra Portalanza-Chavarría & Lorenzo Revuelto-Taboada, 2023. "Driving intrapreneurial behavior through high-performance work systems," International Entrepreneurship and Management Journal, Springer, vol. 19(2), pages 897-921, June.
    2. van Wetten, Sanne J.L. & Gerards, Ruud & de Grip, Andries, 2020. "Are graduates’ intrapreneurial skills optimally used for innovation?," Technovation, Elsevier, vol. 96.
    3. Jeanette Engzell, 2023. "Beyond the stereotype of an intrapreneur: an exploratory study of different intrapreneurs and various corporate conditions," SN Business & Economics, Springer, vol. 3(8), pages 1-24, August.
    4. Miguel A. Hernandez, 2019. "Unveiling International New Ventures’ Success: Employee’s Entrepreneurial Behavior," Administrative Sciences, MDPI, vol. 9(3), pages 1-32, August.
    5. Ruud Gerards & Sanne Wetten & Cecile Sambeek, 2021. "New ways of working and intrapreneurial behaviour: the mediating role of transformational leadership and social interaction," Review of Managerial Science, Springer, vol. 15(7), pages 2075-2110, October.
    6. Oualid Abidi & Khalil Nimer & Ahmed Bani-Mustafa & Sam Toglaw, 2022. "Relationship between faculty characteristics and their entrepreneurial orientation in higher education institutions in Kuwait," Journal of Innovation and Entrepreneurship, Springer, vol. 11(1), pages 1-22, December.
    7. Elert, Niklas & Stam, Erik & Stenkula, Mikael, 2019. "Intrapreneurship and Trust," Working Paper Series 1280, Research Institute of Industrial Economics.
    8. Singh, Sanjay Kumar & Gupta, Shivam & Busso, Donatella & Kamboj, Shampy, 2021. "Top management knowledge value, knowledge sharing practices, open innovation and organizational performance," Journal of Business Research, Elsevier, vol. 128(C), pages 788-798.
    9. Ritala, Paavo & Baiyere, Abayomi & Hughes, Mathew & Kraus, Sascha, 2021. "Digital strategy implementation: The role of individual entrepreneurial orientation and relational capital," Technological Forecasting and Social Change, Elsevier, vol. 171(C).
    10. Ju Han Yeon & Seung-hwan Jang, 2023. "The Relation between Bio-Industry Performance and Innovation Capacity—Focusing on the Korean Bio-Industry," Sustainability, MDPI, vol. 15(9), pages 1-17, April.
    11. Ali Saleh Alshebami & Abdullah Hamoud Ali Seraj & Ibrahim A. Elshaer & Abdullah Sultan Al Shammre & Salem Handhal Al Marri & Abdalwali Lutfi & Mostafa Aboulnour Salem & Ashraf Mahrous Nour Zaher, 2023. "Improving Social Performance through Innovative Small Green Businesses: Knowledge Sharing and Green Entrepreneurial Intention as Antecedents," Sustainability, MDPI, vol. 15(10), pages 1-18, May.
    12. Muhammad Zafar Yaqub & Abdullah Alsabban, 2023. "Knowledge Sharing through Social Media Platforms in the Silicon Age," Sustainability, MDPI, vol. 15(8), pages 1-19, April.
    13. Muhammad Shahid & Shafaq Chaudhry & Muhammad Bilal & Hina Amber & Shoaib Aslam & Shumaila Malik & Khuram Shahzad, 2022. "The Link Between Team Identification, Entrepreneurial Orientation, and Innovative Work Behavior and Its Dimensions in the Context of Pakistan," SAGE Open, , vol. 12(1), pages 21582440221, March.
    14. Covin, Jeffrey G. & Rigtering, J.P. Coen & Hughes, Mathew & Kraus, Sascha & Cheng, Cheng-Feng & Bouncken, Ricarda B., 2020. "Individual and team entrepreneurial orientation: Scale development and configurations for success," Journal of Business Research, Elsevier, vol. 112(C), pages 1-12.
    15. Michael Mustafa & Fiona Gavin & Mathew Hughes, 2018. "Contextual Determinants of Employee Entrepreneurial Behavior in Support of Corporate Entrepreneurship: A Systematic Review and Research Agenda," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 26(03), pages 285-326, September.
    16. repec:ers:journl:v:vi:y:2018:i:1:p:24-38 is not listed on IDEAS
    17. Foroudi, Pantea & Gupta, Suraksha & Patel, Parth & Batsakis, Georgios & Vaatanen, Juha & Czinkota, Michael, 2023. "The effect of home country characteristics on the internationalization of EMNEs: The moderating role of knowledge stock," International Business Review, Elsevier, vol. 32(2).
    18. Muhammad Binsawad & Osama Sohaib & Igor Hawryszkiewycz, 2019. "Factors Impacting Technology Business Incubator Performance," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(01), pages 1-30, January.
    19. Rosalia Castellano & Gaetano Musella & Gennaro Punzo, 2023. "Does context matter? Exploring the effects of productive structures on the relationship between innovation and workforce skills’ complementarity," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(3), pages 1991-2011, June.
    20. Nancy Vargas & M. Begoña Lloria & Addisson Salazar & Luis Vergara, 2018. "Effect of exploitation and exploration on the innovative as outcomes in entrepreneurial firms," International Entrepreneurship and Management Journal, Springer, vol. 14(4), pages 1053-1069, December.
    21. Meng-Xun Ho & Hideyoshi Yanagisawa, 2023. "Design for Well-Being and Sustainability: A Conceptual Framework of the Peer-to-Peer Sharing and Reuse Platform in the Circular Economy," Sustainability, MDPI, vol. 15(11), pages 1-17, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:17:y:2023:i:3:d:10.1007_s11628-023-00539-7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.