IDEAS home Printed from https://ideas.repec.org/a/spr/svcbiz/v11y2017i3d10.1007_s11628-016-0322-5.html
   My bibliography  Save this article

The evaluation factors of adopting SoLoMo services: the hybrid fuzzy MCDM approach

Author

Listed:
  • Heng-Li Yang

    (National Cheng-Chi University)

  • Shiang-Lin Lin

    (National Cheng-Chi University)

Abstract

SoLoMo services are emerging mobile services, which combine different software and hardware techniques, enabling users to obtain location-based information at any time and place as well as exchange, interact, and communicate messages with other people in real time. Since SoLoMo services contain two types of the most widely used mobile applications, different users might have different needs for and expectations on these services. This study proposed a three-stage hybrid fuzzy multicriteria decision-making (MCDM) model and applied fuzzy analytic network process (FANP) and the decision-making trial and evaluation laboratory (DEMATEL) to analyze, from an angle of integral SoLoMo services, the critical factors evaluated by users in adopting SoLoMo services. In addition, this study also discussed how the users make their choices after they have weighed between the privacy consideration and the use of complete SoLoMo services. The analysis results reported that popularity degree of service, information accuracy of service, privacy risk, maintaining affection and friendship with others, and location-based store information search are the top five ones among these critical positive and negative factors considered by users while adopting SoLoMo services. Furthermore, the analysis indicated that for achieving information accuracy of service, location-based store information search, and maintaining affection and friendship with others, SoLoMo service users would tolerate more privacy risk.

Suggested Citation

  • Heng-Li Yang & Shiang-Lin Lin, 2017. "The evaluation factors of adopting SoLoMo services: the hybrid fuzzy MCDM approach," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 601-629, September.
    • Handle: RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0322-5
    DOI: 10.1007/s11628-016-0322-5
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11628-016-0322-5
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11628-016-0322-5?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Gerrit Heinemann & Christian Gaiser, 2015. "Social - Local - Mobile," Management for Professionals, Springer, edition 127, number 978-3-662-43964-7, December.
    2. Jieun Kim & Yongtae Park & Chulhyun Kim & Hakyeon Lee, 2014. "Mobile application service networks: Apple’s App Store," Service Business, Springer;Pan-Pacific Business Association, vol. 8(1), pages 1-27, March.
    3. Ming-Tsang Lu & Gwo-Hshiung Tzeng & Hilary Cheng & Chih-Cheng Hsu, 2015. "Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model," Service Business, Springer;Pan-Pacific Business Association, vol. 9(3), pages 541-565, September.
    4. Sang Lee & Liqiang Chen, 2011. "An integrative research framework for the online social network service," Service Business, Springer;Pan-Pacific Business Association, vol. 5(3), pages 259-276, September.
    5. Shi-Woei Lin & Yu-Cheng Liu, 2012. "The effects of motivations, trust, and privacy concern in social networking," Service Business, Springer;Pan-Pacific Business Association, vol. 6(4), pages 411-424, December.
    6. Sheth, Jagdish N. & Newman, Bruce I. & Gross, Barbara L., 1991. "Why we buy what we buy: A theory of consumption values," Journal of Business Research, Elsevier, vol. 22(2), pages 159-170, March.
    7. Nikou, Shahrokh & Mezei, József, 2013. "Evaluation of mobile services and substantial adoption factors with Analytic Hierarchy Process (AHP)," Telecommunications Policy, Elsevier, vol. 37(10), pages 915-929.
    8. Toshiyuki Asahi & David Turo & Ben Shneiderman, 1995. "Using Treemaps to Visualize the Analytic Hierarchy Process," Information Systems Research, INFORMS, vol. 6(4), pages 357-375, December.
    9. Sang-Gun Lee & Byeonghwa Park & Si-Hyeon Kim & Hong-Hee Lee, 2012. "Innovation and imitation effects in the mobile telecommunication service market," Service Business, Springer;Pan-Pacific Business Association, vol. 6(3), pages 265-278, September.
    10. Chiou, Hua-Kai & Tzeng, Gwo-Hshiung & Cheng, Ding-Chou, 2005. "Evaluating sustainable fishing development strategies using fuzzy MCDM approach," Omega, Elsevier, vol. 33(3), pages 223-234, June.
    11. Saaty, Thomas L., 1990. "How to make a decision: The analytic hierarchy process," European Journal of Operational Research, Elsevier, vol. 48(1), pages 9-26, September.
    12. Fatemeh Zahedi, 1986. "The Analytic Hierarchy Process---A Survey of the Method and its Applications," Interfaces, INFORMS, vol. 16(4), pages 96-108, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tsai, Pei-Hsuan, 2020. "Strategic evaluation criteria to assess competitiveness of the service industry in Taiwan," Journal of Policy Modeling, Elsevier, vol. 42(6), pages 1287-1309.
    2. Muhammad Ashraf & Jamil Ahmad & Mumtaz Abdul Rehman & Wareesa Sharif, 2022. "Impact Of User And Solomo Characteristics On Solomo Reuse Intention: Theory Of Consumption Value," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 11(1), pages 63-72, March.
    3. Li, Chia-Ying & Fang, Yu-Hui, 2020. "I searched, I collected, I experienced: Exploring how mobile augmented reality makes the players go," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    4. Heng-Li Yang & Ren-Xiang Lin, 2021. "The privacy victim experience of SoLoMo services: impact on trust, service quality, and privacy concerns," Service Business, Springer;Pan-Pacific Business Association, vol. 15(4), pages 725-755, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ana Mehak & Yongtong Mu & Muhammad Mohsin & Xing-Can Zhang, 2023. "MCDM-Based Ranking and Prioritization of Fisheries’ Risks: A Case Study of Sindh, Pakistan," Sustainability, MDPI, vol. 15(11), pages 1-21, May.
    2. Yongyoon Suh & Yongtae Park & Daekook Kang, 2019. "Evaluating mobile services using integrated weighting approach and fuzzy VIKOR," PLOS ONE, Public Library of Science, vol. 14(6), pages 1-28, June.
    3. Suk Bong Choi & Jin Min Kim, 2018. "A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults," Service Business, Springer;Pan-Pacific Business Association, vol. 12(2), pages 403-433, June.
    4. Andre Bender & Allan Din & Philippe Favarger & Martin Hoesli & Janne Laakso, 1997. "An Analysis of Perceptions Concerning the Environmental Quality of Housing in Geneva," Urban Studies, Urban Studies Journal Limited, vol. 34(3), pages 503-513, March.
    5. Cristina López & Rocío Ruíz-Benítez & Carmen Vargas-Machuca, 2019. "On the Environmental and Social Sustainability of Technological Innovations in Urban Bus Transport: The EU Case," Sustainability, MDPI, vol. 11(5), pages 1-22, March.
    6. Tuzmen Semih & Sipahi Seyhan, 2011. "A Multi-Criteria Factor Evaluation Model For Gas Station Site Selection," Journal of Global Management, Global Research Agency, vol. 2(1), pages 12-21, July.
    7. Tom Kauko, 2004. "Towards Infusing Institutions and Agency into House Price Analysis," Urban Studies, Urban Studies Journal Limited, vol. 41(8), pages 1507-1519, July.
    8. Faiza Haseeb & Shahzad Khan & Sajid Khan & Arif Alam & Ikram Shah, 2020. "Role of Peace Education in Sustainability and Development of Pakistan," International Journal of Economics and Financial Issues, Econjournals, vol. 10(5), pages 317-326.
    9. R. Jothi Basu & Nachiappan Subramanian & Angappa Gunasekaran & P. L. K. Palaniappan, 2017. "Influence of non-price and environmental sustainability factors on truckload procurement process," Annals of Operations Research, Springer, vol. 250(2), pages 363-388, March.
    10. Iwaro, Joseph & Mwasha, Abrahams & Williams, Rupert G. & Zico, Ricardo, 2014. "An Integrated Criteria Weighting Framework for the sustainable performance assessment and design of building envelope," Renewable and Sustainable Energy Reviews, Elsevier, vol. 29(C), pages 417-434.
    11. Chwolka, Anne & Raith, Matthias G., 2001. "Group preference aggregation with the AHP - implications for multiple-issue agendas," European Journal of Operational Research, Elsevier, vol. 132(1), pages 176-186, July.
    12. Sadeghi, Mehdi & Ameli, Ahmad, 2012. "An AHP decision making model for optimal allocation of energy subsidy among socio-economic subsectors in Iran," Energy Policy, Elsevier, vol. 45(C), pages 24-32.
    13. Yasir Ahmad & Danial Saeed Pirzada, 2014. "Using Analytic Hierarchy Process for Exploring Prioritization of Functional Strategies in Auto Parts Manufacturing SMEs of Pakistan," SAGE Open, , vol. 4(4), pages 21582440145, November.
    14. Handfield, Robert & Walton, Steven V. & Sroufe, Robert & Melnyk, Steven A., 2002. "Applying environmental criteria to supplier assessment: A study in the application of the Analytical Hierarchy Process," European Journal of Operational Research, Elsevier, vol. 141(1), pages 70-87, August.
    15. Maw-Cherng Lin & Ming-Wei Yang, 2016. "Environmental and Social Impact Assessment for the Tourism Industry: A Case Study of Coastal Recreation Areas in Hualien Taiwan," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 6(6), pages 1-3.
    16. Ouesleti, Bilel & Costa-Font, Montserrat & Kallas, Zein & Chema Gil, Jose Maria, 2015. "Determinant Factors Affecting The Point of Purchase Selection: valuation and Perceptions," 2015 Conference, August 9-14, 2015, Milan, Italy 212603, International Association of Agricultural Economists.
    17. Mendes, Paulo & Leal, José Eugênio & Thomé, Antônio Márcio Tavares, 2016. "A maturity model for demand-driven supply chains in the consumer product goods industry," International Journal of Production Economics, Elsevier, vol. 179(C), pages 153-165.
    18. J. Bloemhof-Ruwaard & H. Koudijs & J. Vis, 1995. "Environmental impacts of fat blends," Environmental & Resource Economics, Springer;European Association of Environmental and Resource Economists, vol. 6(4), pages 371-387, December.
    19. Ziyue Zeng & Guoqiang Tang & Di Long & Chao Zeng & Meihong Ma & Yang Hong & Hui Xu & Jing Xu, 2016. "A cascading flash flood guidance system: development and application in Yunnan Province, China," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 84(3), pages 2071-2093, December.
    20. Park, Jong-Hyun & Kim, Yun Bae & Kim, Moon-Koo, 2017. "Investigating factors influencing the market success or failure of IT services in Korea," International Journal of Information Management, Elsevier, vol. 37(1), pages 1418-1427.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:11:y:2017:i:3:d:10.1007_s11628-016-0322-5. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.