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Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service

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  • Paula Vicente

    (Instituto Universitário de Lisboa (ISCTE-IUL))

  • Elizabeth Reis

    (Instituto Universitário de Lisboa (ISCTE-IUL))

Abstract

Priority has been given to increasing public transport use in the mobility programmes of developed countries as part of a global strategy to manage traffic congestion and air pollution in urban areas. Understanding citizens’ travelling behaviour, their perceptions and satisfaction after experiencing public transport services is crucial to the delineation of efficient future mobility programmes. In this paper we apply cluster analysis to segment public transport users in a Portuguese urban area according to their perceptions of public transport operators and satisfaction with the public transport service. The outcomes reveal four segments of public transport users: one positive, one indifferent and the other two negative. Managerial implications of the findings are discussed.

Suggested Citation

  • Paula Vicente & Elizabeth Reis, 2016. "Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service," Public Transport, Springer, vol. 8(3), pages 387-403, December.
    • Handle: RePEc:spr:pubtra:v:8:y:2016:i:3:d:10.1007_s12469-016-0141-z
    DOI: 10.1007/s12469-016-0141-z
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    Cited by:

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    4. Jaroslav Mašek & Vladimíra Štefancová & Jaroslav Mazanec & Petra Juránková, 2023. "The Classification of Application Users Supporting and Facilitating Travel Mobility Using Two-Step Cluster Analysis," Mathematics, MDPI, vol. 11(9), pages 1-16, May.

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