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Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework

Author

Listed:
  • Sertan Kabadayi

    (Fordham University)

  • Linda Alkire (née Nasr)

    (Texas State University)

  • Garrett M. Broad

    (Fordham University)

  • Reut Livne-Tarandach

    (O’Malley School of Business, Manhattan College)

  • David Wasieleski

    (Duquesne University
    ICN Business School-ARTEM)

  • Ann Marie Puente

    (The Center for Open Hiring at Greyston)

Abstract

Humanistic Management and Transformative Service Research literatures share the common goal of addressing the increasingly growing global challenges faced by humanity. Recently, organizations have been called to further engage in social innovation in service (SIS) in an attempt to address these challenges. However, the existing service literature does not offer explicit processes regarding how to manage these social innovation efforts at the human interaction level. By drawing on both Humanistic Management and Service literatures, this paper develops a conceptual framework to guide the social innovation in service efforts. More specifically, this paper aims to answer a key question of: how can organizations manage human interactions to help maximize social innovation in service (SIS) outcomes? This paper identifies four foundational values (respect, trust, fairness, and inclusion) that should be at the core of the proposed processes (communication, collaboration, and compassion) needed in order to achieve the desired outcomes of SIS (relieving suffering, increasing well-being, and protecting and promoting human dignity). Subsequently, a typology of service organizations is offered with different combinations of processes at the human interaction level, highlighting the synergistic effect of the three identified processes. The proposed framework in this paper is a first step in bridging two disciplines to highlight their potential and role in addressing the global challenges.

Suggested Citation

  • Sertan Kabadayi & Linda Alkire (née Nasr) & Garrett M. Broad & Reut Livne-Tarandach & David Wasieleski & Ann Marie Puente, 2019. "Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework," Humanistic Management Journal, Springer, vol. 4(2), pages 159-185, December.
    • Handle: RePEc:spr:humman:v:4:y:2019:i:2:d:10.1007_s41463-019-00063-9
    DOI: 10.1007/s41463-019-00063-9
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    References listed on IDEAS

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    Cited by:

    1. Vanessa Schäffner, 2021. "Between Real World and Thought Experiment: Framing Moral Decision-Making in Self-Driving Car Dilemmas," Humanistic Management Journal, Springer, vol. 6(2), pages 249-272, July.
    2. Michael Pirson & Lerzan Aksoy & Sertan Kabadayi, 2019. "Social Innovation and the Future of Business and Business Education," Humanistic Management Journal, Springer, vol. 4(2), pages 119-124, December.
    3. Reut Livne-Tarandach & Erica Steckler & Jennifer Leigh & Sara Wheeler-Smith, 2021. "Cultivating Organizations as Healing Spaces: A Typology for Responding to Suffering and Advancing Social Justice," Humanistic Management Journal, Springer, vol. 6(3), pages 373-404, December.

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