IDEAS home Printed from https://ideas.repec.org/a/spr/futbus/v8y2022i1d10.1186_s43093-022-00151-7.html
   My bibliography  Save this article

Loan repayment among group borrowers in Tanzania: the role of relationship quality

Author

Listed:
  • Amani Gration Tegambwage

    (The University of Dodoma)

  • Pendo Shukrani Kasoga

    (The University of Dodoma)

Abstract

Although the social capital, in terms of stronger interpersonal relationships between group borrowers, has been found to exert a positive impact on group loan repayment, there is no existing research that has endeavored to study the influence of relationship quality between individual group borrowers on group loan repayment. Therefore, this study seeks to understand the impact of relationship quality and its dimensions on group loan repayment using data gathered from a survey of 450 joint liability borrowers. The data was analyzed using structural equation modeling (SEM). Findings indicate that relationship quality and its dimensions do not influence group loan repayment, suggesting that follow-up loans provide incentives to repay. Commitment, trust, and satisfaction are affirmed as dimensions of relationship quality between individual group members, with trust exerting the strongest influence. Potential group borrowers need to self-select and screen each other based on relationship quality factors, particularly trust, to reduce opportunistic behavior.

Suggested Citation

  • Amani Gration Tegambwage & Pendo Shukrani Kasoga, 2022. "Loan repayment among group borrowers in Tanzania: the role of relationship quality," Future Business Journal, Springer, vol. 8(1), pages 1-11, December.
  • Handle: RePEc:spr:futbus:v:8:y:2022:i:1:d:10.1186_s43093-022-00151-7
    DOI: 10.1186/s43093-022-00151-7
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1186/s43093-022-00151-7
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.

    File URL: https://libkey.io/10.1186/s43093-022-00151-7?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Salah, Marwa & Abou-Shouk, Mohamed A., 2019. "The effect of customer relationship management practices on airline customer loyalty," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 5(2), pages 11-19.
    2. Jesmin Akhter & Kun Cheng, 2020. "Sustainable Empowerment Initiatives among Rural Women through Microcredit Borrowings in Bangladesh," Sustainability, MDPI, vol. 12(6), pages 1-19, March.
    3. de Aghion, Beatriz Armendariz & Gollier, Christian, 2000. "Peer Group Formation in an Adverse Selection Model," Economic Journal, Royal Economic Society, vol. 110(465), pages 632-643, July.
    4. Fernandes, Teresa & Pinto, Teresa, 2019. "Relationship quality determinants and outcomes in retail banking services: The role of customer experience," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 30-41.
    5. Huo, Baofeng & Fu, Dijia & Zhao, Xiande & Zhu, Jingwen, 2016. "Curbing opportunism in logistics outsourcing relationships: The role of relational norms and contract," International Journal of Production Economics, Elsevier, vol. 182(C), pages 293-303.
    6. Md Aslam Mia & Hwok-Aun Lee & VGR Chandran & Rajah Rasiah & Mahfuzur Rahman, 2019. "History of microfinance in Bangladesh: A life cycle theory approach," Business History, Taylor & Francis Journals, vol. 61(4), pages 703-733, May.
    7. Touseef Ahmed Khan & Fahem Ahmed Khan & Qristin Violinda & Ilyas Aasir & Sun Jian, 2020. "Microfinance Facility for Rural Women Entrepreneurs in Pakistan: An Empirical Analysis," Agriculture, MDPI, vol. 10(3), pages 1-17, February.
    8. Jayson Lusk & Leatta McLaughlin & Sara Jaeger, 2007. "Strategy and response to purchase intention questions," Marketing Letters, Springer, vol. 18(1), pages 31-44, June.
    9. Salah, Marwa & Abou-Shouk, Mohamed A., 2019. "The effect of customer relationship management practices on airline customer loyalty," MPRA Paper 98032, University Library of Munich, Germany.
    10. Lucia Dalla Pellegrina & Angela De Michele & Giorgio Di Maio & Paolo Landoni & Susanna Parravicini, 2021. "Group Meeting Frequency and Borrowers’ Repayment Performance in Microfinance: Evidence from a Quasi-natural Experiment in South Africa," Journal of African Economies, Centre for the Study of African Economies, vol. 30(5), pages 447-477.
    11. Alessandra Cassar & Luke Crowley & Bruce Wydick, 2007. "The effect of social capital on group loan repayment: evidence from field experiments," Economic Journal, Royal Economic Society, vol. 117(517), pages 85-106, February.
    12. Sarstedt, Marko & Hair, Joseph F. & Cheah, Jun-Hwa & Becker, Jan-Michael & Ringle, Christian M., 2019. "How to specify, estimate, and validate higher-order constructs in PLS-SEM," Australasian marketing journal, Elsevier, vol. 27(3), pages 197-211.
    13. Luminita Postelnicu & Niels Hermes & Roselia Servin, 2019. "External Social Ties and Loan Repayment of Group Lending Members: A Case Study of Pro Mujer Mexico," Journal of Development Studies, Taylor & Francis Journals, vol. 55(8), pages 1784-1798, August.
    14. Marwa Salah & Mohamed A Abou-Shouk, 2019. "The effect of customer relationship management practices on airline customer loyalty," Post-Print hal-02454932, HAL.
    15. D. Harrison McKnight & Vivek Choudhury & Charles Kacmar, 2002. "Developing and Validating Trust Measures for e-Commerce: An Integrative Typology," Information Systems Research, INFORMS, vol. 13(3), pages 334-359, September.
    16. Bian, Qin & Forsythe, Sandra, 2012. "Purchase intention for luxury brands: A cross cultural comparison," Journal of Business Research, Elsevier, vol. 65(10), pages 1443-1451.
    17. Christian Ahlin, 2020. "Group lending, matching patterns, and the mystery of microcredit: Evidence from Thailand," Quantitative Economics, Econometric Society, vol. 11(2), pages 713-759, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Collins Kankam-Kwarteng & Appiah Sarpong & Ofosu Amofah & Stephen Acheampong, 2021. "Marketing performance of service firms: Recognizing market sensing capability and customer interaction orientation," Post-Print hal-03376959, HAL.
    2. Kankam-Kwarteng, Collins & Sarpong, Appiah & Amofah, Ofosu & Acheampong, Stephen, 2021. "Marketing performance of service firms: Recognizing market sensing capability and customer interaction orientation," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 7, pages 8-48.
    3. Selay Sahan & Euan Phimister, 2023. "Repayment performance of joint‐liability microcredits: Metropolitan evidence on social capital and group names," Bulletin of Economic Research, Wiley Blackwell, vol. 75(2), pages 287-311, April.
    4. Kattreeya Chanpariyavatevong & Warit Wipulanusat & Thanapong Champahom & Sajjakaj Jomnonkwao & Dissakoon Chonsalasin & Vatanavongs Ratanavaraha, 2021. "Predicting Airline Customer Loyalty by Integrating Structural Equation Modeling and Bayesian Networks," Sustainability, MDPI, vol. 13(13), pages 1-21, June.
    5. Cheah, Jun-Hwa & Lim, Xin-Jean & Ting, Hiram & Liu, Yide & Quach, Sara, 2022. "Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
    6. Yadgar Taha M. Hamakhan, 2020. "The effect of individual factors on user behaviour and the moderating role of trust: an empirical investigation of consumers’ acceptance of electronic banking in the Kurdistan Region of Iraq," Financial Innovation, Springer;Southwestern University of Finance and Economics, vol. 6(1), pages 1-29, December.
    7. Altınok, Ahmet, 2023. "Group lending, sorting, and risk sharing," Games and Economic Behavior, Elsevier, vol. 140(C), pages 456-480.
    8. Kim, Juran & Lee, Ki Hoon, 2019. "Influence of integration on interactivity in social media luxury brand communities," Journal of Business Research, Elsevier, vol. 99(C), pages 422-429.
    9. Janssens, Wendy & Kramer, Berber, 2016. "The social dilemma of microinsurance: Free-riding in a framed field experiment," Journal of Economic Behavior & Organization, Elsevier, vol. 131(PB), pages 47-61.
    10. Dezső, Linda & Loewenstein, George, 2012. "Lenders’ blind trust and borrowers’ blind spots: A descriptive investigation of personal loans," Journal of Economic Psychology, Elsevier, vol. 33(5), pages 996-1011.
    11. Kibrom A. ABAY & Bethelhem KORU & Gashaw Tadesse ABATE & Guush BERHANE, 2019. "How Should Rural Financial Cooperatives Be Best Organized? Evidence From Ethiopia," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 90(1), pages 187-215, March.
    12. Fischer, Gregory, 2013. "Contract structure, risk sharing and investment choice," LSE Research Online Documents on Economics 46796, London School of Economics and Political Science, LSE Library.
    13. Md. Mominur Rahman, 2023. "The Effect of Business Intelligence on Bank Operational Efficiency and Perceptions of Profitability," FinTech, MDPI, vol. 2(1), pages 1-21, February.
    14. Delgosha, Mohammad Soltani & Hajiheydari, Nastaran, 2020. "On-demand service platforms pro/anti adoption cognition: Examining the context-specific reasons," Journal of Business Research, Elsevier, vol. 121(C), pages 180-194.
    15. Li, Qinghai & Yu, Yangcheng & Li, Yanru & Sun, Guanglin, 2023. "Heterogeneous Social network shape ability and willingness of rural residents to repay loans in China," Research in International Business and Finance, Elsevier, vol. 65(C).
    16. Aga, B.K. & Tesfay, G.B., 2018. "How Should Rural Financial Cooperatives Be Best Organized? Evidence from Ethiopia," 2018 Conference, July 28-August 2, 2018, Vancouver, British Columbia 277735, International Association of Agricultural Economists.
    17. Sharma, Kavita & Licsandru, Tana Cristina & Gupta, Suraksha & Aggarwal, Swati & Kanungo, Rama, 2020. "An investigation into corporate trust and its linkages," Journal of Business Research, Elsevier, vol. 117(C), pages 806-824.
    18. Di Bu & Yin Liao, 2022. "Shaming Microloan Delinquents: Evidence from a Field Experiment in China," Management Science, INFORMS, vol. 68(5), pages 3768-3790, May.
    19. Nicholas Sabin, 2023. "Choosing partners: selection priorities of joint liability group leaders," Empirical Economics, Springer, vol. 64(1), pages 323-348, January.
    20. Fujimoto, Junichi & Lee, Junsang, 2020. "Optimal self-financing microfinance contracts when borrowers have risk aversion and limited commitment," Journal of Mathematical Economics, Elsevier, vol. 91(C), pages 60-79.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:futbus:v:8:y:2022:i:1:d:10.1186_s43093-022-00151-7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.