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A reliable location design of unmanned vending machines based on customer satisfaction

Author

Listed:
  • Mozhu Wang

    (Renmin University of China)

  • Jianming Yao

    (Renmin University of China)

Abstract

The location problem of unmanned vending machine is challenging due to the variety of customer preferences and random breakdown in service. In this paper, we present an optimization model for reliable location design of unmanned vending machines, with the goal to minimize total costs and maximize customer satisfaction. We solve the problem through a two-stage approach in order to mine customers preference from their behaviours and improve design reliability. At the first stage, we design a multi-dimensional measurement to mine customers’ preferences and satisfaction based on their behavioural information. At the second stage, we use a clustering method to analyse the set of candidate points from a systematic perspective. Candidate points with similar locations and customer preferences will be clustered into one “demand zone” and the mutual rescue strategy is considered when breakdown occurred. An experimental study is designed based on the proposed approach and solved by combinational genetic algorithm.

Suggested Citation

  • Mozhu Wang & Jianming Yao, 2023. "A reliable location design of unmanned vending machines based on customer satisfaction," Electronic Commerce Research, Springer, vol. 23(1), pages 541-575, March.
    • Handle: RePEc:spr:elcore:v:23:y:2023:i:1:d:10.1007_s10660-021-09479-8
    DOI: 10.1007/s10660-021-09479-8
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