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The digital continuum: the influence of ownership, access, control, and Cocreation on digital offerings

Author

Listed:
  • Kathleen S. Micken

    (Roger Williams University)

  • Scott D. Roberts

    (The University of the Incarnate Word)

  • Jason D. Oliver

    (Roger Williams University)

Abstract

Digital offerings have provided new ways to experience what once were physical products. Such offerings have upended business processes by being less costly for firms to produce, store, and distribute. The ways in which consumers access them and interact with them have called into question traditional notions of ownership, access and control. This paper extends the thinking about digital offerings by proposing a Digital Continuum framework: a conceptual model anchored at one end by Digital Products and at the other by Digital Services. We discuss the benefits and costs that accrue to both consumers and firms along the Continuum that result from differences in ownership, access, control and customization/cocreation.

Suggested Citation

  • Kathleen S. Micken & Scott D. Roberts & Jason D. Oliver, 2020. "The digital continuum: the influence of ownership, access, control, and Cocreation on digital offerings," AMS Review, Springer;Academy of Marketing Science, vol. 10(1), pages 98-115, June.
    • Handle: RePEc:spr:amsrev:v:10:y:2020:i:1:d:10.1007_s13162-019-00149-5
    DOI: 10.1007/s13162-019-00149-5
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    References listed on IDEAS

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