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Exploring the Link of Psycho-social Factors and Job Environment Taking Mutual Trust as Mediator

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  • Manoj K. Sharma
  • Poonam Sharma

Abstract

This study aims to investigate the psycho-social factors responsible for the formation of perception about the job environment. The descriptive research design is used to carry out this study. The study’s independent variables include ‘Communication with superiors’, ‘Group or collective tasks’ and ‘Informal groups at workplace’. The study established that psycho-social factors positively affect the trust environment of the workplace. Also, mutual trust level mediates between three independent variables (psycho-social factors) and perceived job environment. The implication of this study is primarily for the management of the business process outsourcing (BPO) and knowledge process outsourcing (KPO) sectors. The study highlights that an environment of trust with frequent and informal communication helps to build positivity in the minds of employees. Management can work on these fronts to improve employee retention strategies. Efforts should be made to embrace the activities, which strengthen the trust environment at the workplace.

Suggested Citation

  • Manoj K. Sharma & Poonam Sharma, 2021. "Exploring the Link of Psycho-social Factors and Job Environment Taking Mutual Trust as Mediator," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 46(4), pages 363-378, November.
    • Handle: RePEc:sae:manlab:v:46:y:2021:i:4:p:363-378
    DOI: 10.1177/0258042X211002505
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    References listed on IDEAS

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    1. Pawan S. Budhwar & Harsh K. Luthar & Jyotsna Bhatnagar, 2006. "The Dynamics of HRM Systems in Indian BPO Firms," Journal of Labor Research, Transaction Publishers, vol. 27(3), pages 339-360, June.
    2. Grootaert Grootaert & Deepa Narayan & Veronica Nyhan Jones & Michael Woolcock, 2004. "Measuring Social Capital : An Integrated Questionnaire," World Bank Publications - Books, The World Bank Group, number 15033, December.
    3. Lahiri, Somnath & Kedia, Ben L., 2009. "The effects of internal resources and partnership quality on firm performance: An examination of Indian BPO providers," Journal of International Management, Elsevier, vol. 15(2), pages 209-224, June.
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