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Study on the Elasticity of Reward and Performance of Employees at the Slatina County Emergency Hospital

Author

Listed:
  • Cristina Claudia Ploscaru

    (University of Craiova)

  • Cătălin Ștefan Rotea

    (University of Craiova)

  • Monica Logofătu

    (University of Craiova)

Abstract

Healthcare systems around the world are failing to produce optimal health outcomes, and successive reforms have sought to make them more effective, fairer and more responsive. In this paper we aim to analyze the elasticity of the evolution of data collected from employees on rewarding and the impact of reward on organizational performance, data collected from patients on human resource performance, non-human resources and performance of services as a whole , as well as the data obtained from the hospital records regarding two indexes of health efficiency, the case mix index and the diagnosis concordance index. The findings indicate that rewarding policies have a positive impact on efficiency: increasing labor productivity in the health sector by increasing employee efforts, loyalty and commitment. Research has shown that strategies to increase the motivation of hospital staff should be used to enhance performance in service delivery, paying particular attention to their effect on end users, patients.

Suggested Citation

  • Cristina Claudia Ploscaru & Cătălin Ștefan Rotea & Monica Logofătu, 2019. "Study on the Elasticity of Reward and Performance of Employees at the Slatina County Emergency Hospital," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 496-505, August.
    • Handle: RePEc:ovi:oviste:v:xix:y:2019:i:1:p:496-505
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    References listed on IDEAS

    as
    1. David C. Facer Jr. & Fred Galloway & Noriyuki Inoue & Drea Zigarmi, 2014. "Creation and Initial Validation of the Motivation Beliefs Inventory: Measuring Leaders¡¯ Beliefs about Employee Motivation Using Four Motivation Theories," Journal of Business Administration Research, Journal of Business Administration Research, Sciedu Press, vol. 3(1), pages 1-18, April.
    2. Williams, Simon J. & Calnan, Michael, 1991. "Convergence and divergence: Assessing criteria of consumer satisfaction across general practice, dental and hospital care settings," Social Science & Medicine, Elsevier, vol. 33(6), pages 707-716, January.
    3. Brady, Michael K. & Cronin, J. Jr. & Brand, Richard R., 2002. "Performance-only measurement of service quality: a replication and extension," Journal of Business Research, Elsevier, vol. 55(1), pages 17-31, January.
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    More about this item

    Keywords

    elasticity; reward; employees performance; work productivity;
    All these keywords.

    JEL classification:

    • J33 - Labor and Demographic Economics - - Wages, Compensation, and Labor Costs - - - Compensation Packages; Payment Methods
    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration

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