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Punishment, Justice, and Compliance in Mandatory IT Settings

Author

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  • Yajiong Xue

    (Department of Management Information Systems, College of Business, East Carolina University, Greenville, North Carolina 27858)

  • Huigang Liang

    (Department of Management Information Systems, College of Business, East Carolina University, Greenville, North Carolina 27858)

  • Liansheng Wu

    (Guanghua School of Management, Peking University, Beijing 100871, P. R. China)

Abstract

This paper aims to understand the influence of punishment and perceived justice on user compliance with mandatory information technology (IT) policies. Drawing on punishment research and justice theory, a research model is developed. Data collected from a field survey of enterprise resource planning (ERP) users are analyzed to test the proposed hypotheses. The results indicate that IT compliance intention is strongly influenced by perceived justice of punishment, which is negatively influenced by actual punishment. When perceived justice of punishment is considered, the effect of satisfaction on compliance intention decreases and that of perceived usefulness becomes insignificant. This paper contributes to information systems (IS) research and practice by drawing attention to the importance of punishment, particularly perceived justice of punishment, in mandatory IT settings. It delineates the relationships among actual punishment, punishment expectancy, perceived justice of punishment, and IT compliance intention, and thus provides a better understanding of user compliance behavior in mandatory IT settings.

Suggested Citation

  • Yajiong Xue & Huigang Liang & Liansheng Wu, 2011. "Punishment, Justice, and Compliance in Mandatory IT Settings," Information Systems Research, INFORMS, vol. 22(2), pages 400-414, June.
    • Handle: RePEc:inm:orisre:v:22:y:2011:i:2:p:400-414
    DOI: 10.1287/isre.1090.0266
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    References listed on IDEAS

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    3. Hillol Bala & Viswanath Venkatesh, 2016. "Adaptation to Information Technology: A Holistic Nomological Network from Implementation to Job Outcomes," Management Science, INFORMS, vol. 62(1), pages 156-179, January.
    4. Woo Jin Lee & Inho Hwang, 2021. "Sustainable Information Security Behavior Management: An Empirical Approach for the Causes of Employees’ Voice Behavior," Sustainability, MDPI, vol. 13(11), pages 1-23, May.
    5. Rezvani, Azadeh & Dong, Linying & Khosravi, Pouria, 2017. "Promoting the continuing usage of strategic information systems: The role of supervisory leadership in the successful implementation of enterprise systems," International Journal of Information Management, Elsevier, vol. 37(5), pages 417-430.
    6. Sven Heidenreich & Katrin Talke, 2020. "Consequences of mandated usage of innovations in organizations: developing an innovation decision model of symbolic and forced adoption," AMS Review, Springer;Academy of Marketing Science, vol. 10(3), pages 279-298, December.
    7. Jeffrey D. Wall & Prashant Palvia & John D’Arcy, 2022. "Theorizing the Behavioral Effects of Control Complementarity in Security Control Portfolios," Information Systems Frontiers, Springer, vol. 24(2), pages 637-658, April.
    8. Daozhi Zhao & Di Wang, 2019. "The Research of Tripartite Collaborative Governance on Disorderly Parking of Shared Bicycles Based on the Theory of Planned Behavior and Motivation Theories—A Case of Beijing, China," Sustainability, MDPI, vol. 11(19), pages 1-21, September.

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