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Research Commentary: Introducing a Third Dimension in Information Systems Design—The Case for Incentive Alignment

Author

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  • Sulin Ba

    (Electronic Economy Research Lab, Department of Information and Operations Management, Marshall School of Business, University of Southern California, Los Angeles, California 90089)

  • Jan Stallaert

    (Electronic Economy Research Lab, Department of Information and Operations Management, Marshall School of Business, University of Southern California, Los Angeles, California 90089)

  • Andrew B. Whinston

    (Center for Research in Electronic Commerce, McCombs School of Business, University of Texas at Austin, Austin, Texas 78712)

Abstract

Prior research has generated considerable knowledge on information systems design from software engineering and user-acceptance perspectives. As organizational processes are increasingly embedded within information systems, one of the key considerations of many business processes—organizational incentives—should become an important dimension of any information systems design and evaluation, which we categorize as the third dimension: incentive alignment. Incentive issues have become important in many IS areas, including distributed decision support systems (DSS), knowledge management, and e-business supply chain coordination. In this paper we outline why incentives are important in each of these areas and specify requirements for designing incentive-aligned information systems. We identify and define important unresolved problems along the incentive-alignment dimension of information systems and present a research agenda to address them.

Suggested Citation

  • Sulin Ba & Jan Stallaert & Andrew B. Whinston, 2001. "Research Commentary: Introducing a Third Dimension in Information Systems Design—The Case for Incentive Alignment," Information Systems Research, INFORMS, vol. 12(3), pages 225-239, September.
    • Handle: RePEc:inm:orisre:v:12:y:2001:i:3:p:225-239
    DOI: 10.1287/isre.12.3.225.9712
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    9. Lee, Dong-Joo & Ahn, Jae-Hyeon, 2007. "Reward systems for intra-organizational knowledge sharing," European Journal of Operational Research, Elsevier, vol. 180(2), pages 938-956, July.
    10. Bahlmann, Jan & Spiller, Achim, 2008. "The Relationship between Supply Chain Coordination and Quality Assurance Systems: A Case Study Approach on the German Meat Sector," 110th Seminar, February 18-22, 2008, Innsbruck-Igls, Austria 49768, European Association of Agricultural Economists.
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    20. Lin, Hui & Hwang, Yujong, 2021. "The effects of personal information management capabilities and social-psychological factors on accounting professionals’ knowledge-sharing intentions: Pre and post COVID-19," International Journal of Accounting Information Systems, Elsevier, vol. 42(C).
    21. Wen-Bao Lin, 2013. "Research on knowledge sharing and interpersonal relationships: empirical study of family firms and non-family firms," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(1), pages 151-166, January.
    22. Johnson, Devon S., 2008. "Beyond trial: Consumer assimilation of electronic channels," Journal of Interactive Marketing, Elsevier, vol. 22(2), pages 28-44.
    23. Ostheimer, Julia & Chowdhury, Soumitra & Iqbal, Sarfraz, 2021. "An alliance of humans and machines for machine learning: Hybrid intelligent systems and their design principles," Technology in Society, Elsevier, vol. 66(C).
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    25. Carol Hsu & Jae-Nam Lee & Detmar W. Straub, 2012. "Institutional Influences on Information Systems Security Innovations," Information Systems Research, INFORMS, vol. 23(3-part-2), pages 918-939, September.

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