IDEAS home Printed from https://ideas.repec.org/a/hin/complx/6048195.html
   My bibliography  Save this article

STEAM-ME: A Novel Model for Successful Kaizen Implementation and Sustainable Performance of SMEs in Vietnam

Author

Listed:
  • Thanh-Lam Nguyen

Abstract

The current trend of international integration urges every business organizations to continuously improve their competitive advantage for their survival and sustainable growth. And Kaizen has been a preferable approach in practice. Due to the special role of SMEs in the Vietnam economy, improving their competitiveness is critical. Thus, this study is aimed at identifying determinants of the successful Kaizen implementation and sustainable performance so that SMEs can have proper actions and prioritize their operations within their available resources. Through a formal survey of 213 participants from 62 SMEs which have been successful in implementing Kaizen and appropriate statistical analyses, seven important determinants have been identified, namely, (1) supports from senior management; (2) training; (3) environment; (4) assessment; (5) motivation; (6) mindset; and (7) engagement of all members in the organization. Among them, “mindset” is newly proposed in this study through a qualitative research and found as crucial component in the model. The finding obviously fulfills the existing literature. Moreover, the first letters of the identified factors are orderly congregated as “STEAM-ME” which is a novel model for the successful Kaizen implementation and the sustainable performance of SMEs in Vietnam. “STEAM-ME” implies that organizations need to have a new airflow as “steam” to make all of its members refreshed and brimful of energy to gain significant success in implementing Kaizen, and improve their business performance as well as competitive advantage for their sustainable development. Notably, the novel model can efficiently demonstrate organic relationships among its components which all have positive and significant impacts on the successful Kaizen implementation and sustainable performance of SMEs in Vietnam.

Suggested Citation

  • Thanh-Lam Nguyen, 2019. "STEAM-ME: A Novel Model for Successful Kaizen Implementation and Sustainable Performance of SMEs in Vietnam," Complexity, Hindawi, vol. 2019, pages 1-23, February.
    • Handle: RePEc:hin:complx:6048195
    DOI: 10.1155/2019/6048195
    as

    Download full text from publisher

    File URL: http://downloads.hindawi.com/journals/8503/2019/6048195.pdf
    Download Restriction: no
    File URL: http://downloads.hindawi.com/journals/8503/2019/6048195.xml
    Download Restriction: no
    File URL: https://libkey.io/10.1155/2019/6048195?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Saziye Gazioglu & Aysit Tansel, 2006. "Job satisfaction in Britain: individual and job related factors," Applied Economics, Taylor & Francis Journals, vol. 38(10), pages 1163-1171.
    2. Anitha J., 2014. "Determinants of employee engagement and their impact on employee performance," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 63(3), pages 308-323, April.
    3. Azman Ismail & Mohd Ridwan Abd Razak, 2016. "A Study on Job Satisfaction as a Determinant of Job Motivation," EuroEconomica, Danubius University of Galati, issue 3(12), pages 30-44, JUNE.
    4. Liyin Shen & Chenyang Shuai & Liudan Jiao & Yongtao Tan & Xiangnan Song, 2016. "A Global Perspective on the Sustainable Performance of Urbanization," Sustainability, MDPI, vol. 8(8), pages 1-16, August.
    5. Yi Feng Chen & Dean Tjosvold, 2006. "Participative Leadership by American and Chinese Managers in China: The Role of Relationships," Journal of Management Studies, Wiley Blackwell, vol. 43(8), pages 1727-1752, December.
    6. Alexander Styhre, 2001. "Kaizen, Ethics, and Care of the Operations: Management After Empowerment," Journal of Management Studies, Wiley Blackwell, vol. 38(6), pages 795-810, September.
    7. Rodrigo Lozano & Masachika Suzuki & Angela Carpenter & Olga Tyunina, 2017. "An Analysis of the Contribution of Japanese Business Terms to Corporate Sustainability: Learnings from the “Looking-Glass” of the East," Sustainability, MDPI, vol. 9(2), pages 1-17, February.
    8. Néstor Rodríguez-Padial & Marta Marín & Rosario Domingo, 2017. "An Approach to Integrating Tactical Decision-Making in Industrial Maintenance Balance Scorecards Using Principal Components Analysis and Machine Learning," Complexity, Hindawi, vol. 2017, pages 1-15, October.
    9. Susan Isenberg, 2010. "Merging Education and Business Models to Create and Sustain Transformational Change," International Journal of Adult Vocational Education and Technology (IJAVET), IGI Global, vol. 1(4), pages 31-47, October.
    10. Ariga, Kenn & Kurosawa, Masako & Ohtake, Fumio & Sasaki, Masaru & Yamane, Shoko, 2013. "Organization adjustments, job training and productivity: Evidence from Japanese automobile makers," Journal of the Japanese and International Economies, Elsevier, vol. 27(C), pages 1-34.
    11. Michal Mozes & Zvi Josman & Eyal Yaniv, 2011. "Corporate social responsibility organizational identification and motivation," Social Responsibility Journal, Emerald Group Publishing Limited, vol. 7(2), pages 310-325, June.
    12. Farris, Jennifer A. & Van Aken, Eileen M. & Doolen, Toni L. & Worley, June, 2009. "Critical success factors for human resource outcomes in Kaizen events: An empirical study," International Journal of Production Economics, Elsevier, vol. 117(1), pages 42-65, January.
    13. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    14. Michal Mozes & Zvi Josman & Eyal Yaniv, 2011. "Corporate social responsibility organizational identification and motivation," Social Responsibility Journal, Emerald Group Publishing, vol. 7(2), pages 310-325, July.
    15. Mohammad Safari Kahreh & Heidar Ahmadi & Asgar Hashemi, 2011. "Achieving competitive advantage through empowering employees: An empirical study," Far East Journal of Psychology and Business, Far East Research Centre, vol. 3(3), pages 26-37, May.
    16. Nguyen Thanh Long & Thanh-Lam Nguyen, 2018. "Sustainable Development of Rural Tourism in An Giang Province, Vietnam," Sustainability, MDPI, vol. 10(4), pages 1-20, March.
    17. José Roberto Mendoza-Fong & Jorge Luis García-Alcaraz & José Roberto Díaz-Reza & Juan Carlos Sáenz Diez Muro & Julio Blanco Fernández, 2017. "The Role of Green and Traditional Supplier Attributes on Business Performance," Sustainability, MDPI, vol. 9(9), pages 1-16, August.
    18. Laoucine Kerbache & Manuel F. Suárez-Barraza & Juan Ramis-Pujol, 2011. "Thoughts on kaizen and its evolution: Three different perspectives and guiding principles," Post-Print hal-00796340, HAL.
    19. Shumpei Iwao, 2017. "Revisiting the existing notion of continuous improvement (Kaizen): literature review and field research of Toyota from a perspective of innovation," Evolutionary and Institutional Economics Review, Springer, vol. 14(1), pages 29-59, June.
    20. Skalli, Ali & Theodossiou, Ioannis & Vasileiou, Efi, 2008. "Jobs as Lancaster goods: Facets of job satisfaction and overall job satisfaction," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 37(5), pages 1906-1920, October.
    21. David J. Teece, 2007. "Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance," Strategic Management Journal, Wiley Blackwell, vol. 28(13), pages 1319-1350, December.
    22. Tracy Artiach & Darren Lee & David Nelson & Julie Walker, 2010. "The determinants of corporate sustainability performance," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 50(1), pages 31-51, March.
    23. Glover, Wiljeana J. & Farris, Jennifer A. & Van Aken, Eileen M. & Doolen, Toni L., 2011. "Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study," International Journal of Production Economics, Elsevier, vol. 132(2), pages 197-213, August.
    24. Rosario Domingo & Sergio Aguado, 2015. "Overall Environmental Equipment Effectiveness as a Metric of a Lean and Green Manufacturing System," Sustainability, MDPI, vol. 7(7), pages 1-17, July.
    25. Sousa-Poza, Alfonso & Sousa-Poza, Andres A., 2000. "Well-being at work: a cross-national analysis of the levels and determinants of job satisfaction," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 29(6), pages 517-538, November.
    26. Nada Al Mehrzi & Sanjay Kumar Singh, 2016. "Competing through employee engagement: a proposed framework," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 65(6), pages 831-843, July.
    27. Carolyn Stringer & Jeni Didham & Paul Theivananthampillai, 2011. "Motivation, pay satisfaction, and job satisfaction of front‐line employees," Qualitative Research in Accounting & Management, Emerald Group Publishing Limited, vol. 8(2), pages 161-179, June.
    28. Russell-Bennett, Rebekah & McColl-Kennedy, Janet R. & Coote, Leonard V., 2007. "Involvement, satisfaction, and brand loyalty in a small business services setting," Journal of Business Research, Elsevier, vol. 60(12), pages 1253-1260, December.
    29. Azman Ismail & Mohd Ridwan Abd Razak, 2016. "A Study on Job Satisfaction as a Determinant of Job Motivation," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 12(3), pages 30-44, JUNE.
    30. Shradha Gupta & Monica Sharma & Vijaya Sunder M., 2016. "Lean services: a systematic review," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 65(8), pages 1025-1056, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Hany Hosny Abdelhamied & Ahmed Mohamed Elbaz & Bassam Samir Al-Romeedy & Tamer Mohamed Amer, 2023. "Linking Green Human Resource Practices and Sustainable Performance: The Mediating Role of Job Satisfaction and Green Motivation," Sustainability, MDPI, vol. 15(6), pages 1-18, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yanica P. Dimitrova, 2020. "Corporate Social Responsibility and Innovation – the Meaningful Connection," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 4, pages 89-108.
    2. Azman Ismail & Mohd Ridwan Abd Razak, 2016. "A Study on Job Satisfaction as a Determinant of Job Motivation," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 12(3), pages 30-44, JUNE.
    3. Rodrigo Lozano & Masachika Suzuki & Angela Carpenter & Olga Tyunina, 2017. "An Analysis of the Contribution of Japanese Business Terms to Corporate Sustainability: Learnings from the “Looking-Glass” of the East," Sustainability, MDPI, vol. 9(2), pages 1-17, February.
    4. Azman Ismail & Mohd Ridwan Abd Razak, 2016. "A Study on Job Satisfaction as a Determinant of Job Motivation," EuroEconomica, Danubius University of Galati, issue 3(12), pages 30-44, JUNE.
    5. Minh Nguyen Dat & Quyen Nguyen Thi Hanh, 2022. "Human resources quality improvement from the perspective of Kaizen practices," Management, Sciendo, vol. 26(1), pages 144-163, January.
    6. Gustavo A. García & Diego René Gonzales-Miranda & Oscar Gallo & Juan Pablo Roman-Calderón, 2018. "Employee Involvement and Job Satisfaction: A Tale of the Millennial Generation," Documentos de Trabajo de Valor Público 16516, Universidad EAFIT.
    7. Mariana SEHLEANU & Elena-Simona FLORE, 2019. "Continuous Improvement Through Kaizen Management System: A Case Study," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 25-36, November.
    8. Damiano Fiorillo & Nunzia Nappo, 2014. "Job satisfaction in Italy: individual characteristics and social relations," International Journal of Social Economics, Emerald Group Publishing Limited, vol. 41(8), pages 683-704, August.
    9. Snežana Lekić & Jelena Vapa-Tankosić & Slavica Mandić & Jasmina Rajaković-Mijailović & Nemanja Lekić & Jelena Mijailović, 2020. "Analysis of the Quality of the Employee–Bank Relationship in Urban and Rural Areas," Sustainability, MDPI, vol. 12(13), pages 1-22, July.
    10. Peng Nie & Lanlin Ding & Alfonso Sousa-Poza, 2020. "What Chinese Workers Value: An Analysis of Job Satisfaction, Job Expectations, and Labour Turnover in China," Prague Economic Papers, Prague University of Economics and Business, vol. 2020(1), pages 85-104.
    11. Seunghee Im & Yang Woon Chung & Ji Yeon Yang, 2016. "Employees’ Participation in Corporate Social Responsibility and Organizational Outcomes: The Moderating Role of Person–CSR Fit," Sustainability, MDPI, vol. 9(1), pages 1-14, December.
    12. Hong, Paul & Jagani, Sandeep & Kim, Jinhwan & Youn, Sun Hee, 2019. "Managing sustainability orientation: An empirical investigation of manufacturing firms," International Journal of Production Economics, Elsevier, vol. 211(C), pages 71-81.
    13. Bindu Chhabra, 2013. "Locus Of Control As A Moderator In The Relationship Between Job Satisfaction And Organizational Commitment: A Study Of Indian It Professionals," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 4(2).
    14. Ala'aldin Alrowwad & Bader Yousef Obeidat & Ali Tarhini & Noor Aqqad, 2017. "The Impact of Transformational Leadership on Organizational Performance via the Mediating Role of Corporate Social Responsibility: A Structural Equation Modeling Approach," International Business Research, Canadian Center of Science and Education, vol. 10(1), pages 199-221, January.
    15. Fournier, Pierre-Luc & Chênevert, Denis & Jobin, Marie-Hélène, 2021. "The antecedents of physicians’ behavioral support for lean in healthcare: The mediating role of commitment to organizational change," International Journal of Production Economics, Elsevier, vol. 232(C).
    16. Getinet A. Haile, 2015. "Workplace Job Satisfaction in Britain: Evidence from Linked Employer–Employee Data," LABOUR, CEIS, vol. 29(3), pages 225-242, September.
    17. Hiller, Victor & Raffin, Natacha, 2020. "Firms’ social responsibility and workers’ motivation at the industry equilibrium," Journal of Economic Behavior & Organization, Elsevier, vol. 174(C), pages 131-149.
    18. Dimple Dhiman & Himani Sharma, 2021. "Does Organizational Trust Mediate the CSR–OCB Relationship? A PLS-SEM Analysis," Vikalpa: The Journal for Decision Makers, , vol. 46(4), pages 223-235, December.
    19. Richmond Atta-Ankomah & Johnson Appiah Kubi & Charles Godfred Ackah, 2022. "The Effect of Kaizen on Performance: Evidence from Manufacturing Enterprises in Ghana," The European Journal of Development Research, Palgrave Macmillan;European Association of Development Research and Training Institutes (EADI), vol. 34(2), pages 1167-1192, April.
    20. Anca-Maria Clipa & Cătălin-Ioan Clipa & Magdalena Danileț & Andreia Gabriela Andrei, 2019. "Enhancing Sustainable Employment Relationships: An Empirical Investigation of the Influence of Trust in Employer and Subjective Value in Employment Contract Negotiations," Sustainability, MDPI, vol. 11(18), pages 1-16, September.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hin:complx:6048195. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Mohamed Abdelhakeem (email available below). General contact details of provider: https://www.hindawi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.