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Investigating the Impact of Public Transport Service Disruptions upon Passenger Travel Behaviour—Results from Krakow City

Author

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  • Arkadiusz Adam Drabicki

    (Department of Transportation Systems, Cracow University of Technology, 31-155 Kraków, Poland)

  • Md Faqhrul Islam

    (Transport Research Institute, Edinburgh Napier University, Edinburgh EH10 5DT, UK)

  • Andrzej Szarata

    (Department of Transportation Systems, Cracow University of Technology, 31-155 Kraków, Poland)

Abstract

Public transport (PT) service disruptions are common and unexpected events which often result in major impediment to passengers’ typical travel routines. However, attitudes and behavioural responses to unexpected PT disruptions are still not fully understood in state-of-the-art research. The objective of this study is to examine how PT users adapt their travel choices and what travel information sources they utilize once they encounter sudden PT service disruptions. To this end, we conduct a passenger survey among PT users in the city of Kraków (Poland), consisting of a series of stated- and revealed-preference questions. Results show that passengers’ reported choices during past PT disruptions mostly involve adjusting the current PT travel routine, exposing a certain bias with their stated choices (which tend to overestimate the probability of modal shifts). Factors influencing travel behaviour shifts include frequency and recency of PT disruption experience, as well as propensity to arrive on-time. With regards to travel information sources, staff announcement and personal experience play an important role in recognizing the emerging disruption, but real-time information (RTI) sources are the most useful in planning the onward journey afterwards. Based on these, we highlight the implications for future RTI policy during PT service disruptions; in particular, the provision of a reliable time estimate until normal service conditions are resumed. Such RTI content could foster passengers’ tendency to use PT services in uncertain conditions, especially as their stated wait time tolerance often matches the actual duration of PT disruptions.

Suggested Citation

  • Arkadiusz Adam Drabicki & Md Faqhrul Islam & Andrzej Szarata, 2021. "Investigating the Impact of Public Transport Service Disruptions upon Passenger Travel Behaviour—Results from Krakow City," Energies, MDPI, vol. 14(16), pages 1-14, August.
    • Handle: RePEc:gam:jeners:v:14:y:2021:i:16:p:4889-:d:611924
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    References listed on IDEAS

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    Cited by:

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    3. Katarzyna Solecka & Marcin Kiciński, 2022. "A Multi-Criteria Evaluation of Applications Supporting Public Transport Users," Energies, MDPI, vol. 15(10), pages 1-25, May.

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