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Un modello di performance management per mitigare il problema dell?ambiguit? nell?organizzazione della prevenzione collettiva: il caso della Regione Friuli-Venezia Giulia

Author

Listed:
  • Lino Cinquini
  • Cristina Campanale
  • Flavio Del Bianco
  • Chiara Oppi

Abstract

Questo articolo discute come la realizzazione di un sistema di performance management all?interno dei processi dei dipartimenti di prevenzione della Regione Friuli-Venezia Giulia possa ridurre alcune variabili di ambiguita organizzativa. Attraverso un approccio quali-quantitativo basato su action research e survey i ricercatori hanno partecipato alla realizzazione di un sistema che, nell?ambito dei dipartimenti di prevenzione, descrive i processi e le attivita svolte in relazione a specifici target e ne determina il consumo di risorse standard. Inoltre, e stata realizzata un?indagine esplorativa per l?assessment ex ante delle potenzialita del sistema in termini di riduzione di ambiguita, che puo contribuire a fornire input per una revisione del sistema prima della sua implementazione. Questa ricerca presenta i seguenti contributi e implicazioni. Il primo contributo si evidenzia rispetto alla letteratura sull?ambiguita. Il secondo contributo e relativo alla definizione di un approccio per la valutazione ex ante delle potenzialita di un sistema di misurazione delle performance nella mitigazione dell?ambiguita. I risultati hanno implicazioni pratiche per il management sanitario e forniscono spunti di riflessione a supporto dello sviluppo di sistemi di misurazione della performance nella prevenzione collettiva.

Suggested Citation

  • Lino Cinquini & Cristina Campanale & Flavio Del Bianco & Chiara Oppi, 2021. "Un modello di performance management per mitigare il problema dell?ambiguit? nell?organizzazione della prevenzione collettiva: il caso della Regione Friuli-Venezia Giulia," MECOSAN, FrancoAngeli Editore, vol. 0(117), pages 77-109.
    • Handle: RePEc:fan:mesame:v:html10.3280/mesa2021-117005
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