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Lebanon: From cataclysm to opportunity—Crisis management lessons for MNCs in the tourism sector of the Middle East

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  • Jallat, Frédéric
  • Shultz, Clifford J.
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    Abstract

    Lebanon is a complex country of extraordinary promise; often thrust into crisis, including recent military assaults, terrorist attacks and bombings. The authors share findings from a longitudinal field-study of the evolving political and business climate of Lebanon, emphasizing a particular MNC that is thriving amidst social, ideological and political conflicts. A synthesis of primary and secondary data revealed the InterContinental Phoenicia hotel as a model institution in the face of extreme crisis. Key managerial insights that can be helpful to investors, MNCs and managers in the Middle East and other places subjected to similarly extreme conditions are shared.

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    Bibliographic Info

    Article provided by Elsevier in its journal Journal of World Business.

    Volume (Year): 46 (2011)
    Issue (Month): 4 (October)
    Pages: 476-486

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    Handle: RePEc:eee:worbus:v:46:y:2011:i:4:p:476-486

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    Keywords: Crisis management Middle East MNC Tourism Terrorism;

    References

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    1. Holtzman, John S., 1986. "Rapid Reconnaissance Guidelines for Agricultural Marketing and Food System Research in Developing Countries," Food Security International Development Working Papers 54741, Michigan State University, Department of Agricultural, Food, and Resource Economics.
    2. Arjen Boin & Denis Smith, 2006. "Terrorism and Critical Infrastructures: Implications for Public-Private Crisis Management," Public Money & Management, Chartered Institute of Public Finance and Accountancy, vol. 26(5), pages 295-304, November.
    3. John F. Preble, 1997. "Integrating the Crisis Management Perspective into the Strategic Management Process," Journal of Management Studies, Wiley Blackwell, vol. 34(5), pages 769-791, 09.
    4. Arjen Boin & Denis Smith, 2006. "Terrorism and Critical Infrastructures: Implications for Public--Private Crisis Management," Public Money & Management, Taylor & Francis Journals, vol. 26(5), pages 295-304, November.
    5. Robertson, Christopher J. & Al-Khatib, Jamal A. & Al-Habib, Mohammed & Lanoue, Darryl, 2001. "Beliefs about work in the Middle East and the convergence versus divergence of values," Journal of World Business, Elsevier, vol. 36(3), pages 223-244, October.
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    Cited by:
    1. Jorge Ridderstaat & Robertico Croes, 2013. "The Force Field of Tourism," Review of Economic Analysis, Rimini Centre for Economic Analysis, vol. 5(1), pages 1-24, June.

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