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Citizen Feedback and Delivery of Urban Services

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  • Deichmann, Uwe
  • Lall, Somik V.

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  • Deichmann, Uwe & Lall, Somik V., 2007. "Citizen Feedback and Delivery of Urban Services," World Development, Elsevier, vol. 35(4), pages 649-662, April.
    • Handle: RePEc:eee:wdevel:v:35:y:2007:i:4:p:649-662
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    References listed on IDEAS

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    1. Somik Lall & Uwe Deichmann & Mattias KA Lundberg & Nazmul Chaudhury, 2004. "Tenure, Diversity and Commitment: Community Participation for Urban Service Provision," Journal of Development Studies, Taylor & Francis Journals, vol. 40(3), pages 1-26.
    2. Blanchflower, David G. & Oswald, Andrew J., 2004. "Well-being over time in Britain and the USA," Journal of Public Economics, Elsevier, vol. 88(7-8), pages 1359-1386, July.
    3. Alberto Alesina & Eliana La Ferrara, 2000. "Participation in Heterogeneous Communities," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 115(3), pages 847-904.
    4. Ruut Veenhoven, 1996. "Developments in satisfaction-research," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 37(1), pages 1-46, January.
    5. Martin Ravallion & Michael Lokshin, 2001. "Identifying Welfare Effects from Subjective Questions," Economica, London School of Economics and Political Science, vol. 68(271), pages 335-357, August.
    6. Bobby Duffy, 2000. "Satisfaction and Expectations: Attitudes to public services in deprived areas," CASE Papers case45, Centre for Analysis of Social Exclusion, LSE.
    7. Clark, Andrew E. & Oswald, Andrew J., 1996. "Satisfaction and comparison income," Journal of Public Economics, Elsevier, vol. 61(3), pages 359-381, September.
    8. Paul Frijters & John P. Haisken-DeNew & Michael A. Shields, 2004. "Money Does Matter! Evidence from Increasing Real Income and Life Satisfaction in East Germany Following Reunification," American Economic Review, American Economic Association, vol. 94(3), pages 730-740, June.
    9. Frank, Robert H, 1997. "The Frame of Reference as a Public Good," Economic Journal, Royal Economic Society, vol. 107(445), pages 1832-1847, November.
    10. Deaton, A. & Zaidi, S., 1999. "Guidelines for Constructing Consumption Aggregates for Welfare Analysis," Papers 192, Princeton, Woodrow Wilson School - Development Studies.
    11. Easterlin, Richard A., 1974. "Does Economic Growth Improve the Human Lot? Some Empirical Evidence," MPRA Paper 111773, University Library of Munich, Germany.
    12. Estache, Antonio & Gomez-Lobo, Andres & Leipziger, Danny, 2001. "Utilities Privatization and the Poor: Lessons and Evidence from Latin America," World Development, Elsevier, vol. 29(7), pages 1179-1198, July.
    13. Johnson, Michael D. & Nader, Georg & Fornell, Claes, 1996. "Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans," Journal of Economic Psychology, Elsevier, vol. 17(2), pages 163-182, April.
    14. Angus Deaton & Salman Zaidi, 2002. "Guidelines for Constructing Consumption Aggregates for Welfare Analysis," World Bank Publications, The World Bank, number 14101, April.
    15. Dale Whittington, 2002. "Improving the Performance of Contingent Valuation Studies in Developing Countries," Environmental & Resource Economics, Springer;European Association of Environmental and Resource Economists, vol. 22(1), pages 323-367, June.
    16. Jesko Hentschel & Peter Lanjouw, 2000. "Household welfare measurement and the pricing of basic services," Journal of International Development, John Wiley & Sons, Ltd., vol. 12(1), pages 13-27.
    17. Walker, Ian & Ordonez, Fidel & Serrano, Pedro & Halpern, Jonathan, 2000. "Pricing, subsidies, and the poor : demand for improved water services in Central America," Policy Research Working Paper Series 2468, The World Bank.
    18. Johnson, Michael D & Anderson, Eugene W & Fornell, Claes, 1995. "Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 21(4), pages 695-707, March.
    19. Kapteyn, Arie & Van Praag, Bernard M. S. & Van Herwaarden, Floor G., 1978. "Individual welfare functions and social reference spaces," Economics Letters, Elsevier, vol. 1(2), pages 173-177.
    20. Clark, Andrew E. & Oswald, Andrew J., 1998. "Comparison-concave utility and following behaviour in social and economic settings," Journal of Public Economics, Elsevier, vol. 70(1), pages 133-155, October.
    21. Ravallion, Martin & Lokshin, Michael, 2001. "Identifying Welfare Effects from Subjective Questions," Economica, London School of Economics and Political Science, vol. 68(271), pages 335-357, August.
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    Cited by:

    1. Abebaw, Degnet & Tadesse, Fanaye & Mogues, Tewodaj, 2010. "Access to improved water source and satisfaction with services: Evidence from rural Ethiopia," IFPRI discussion papers 1044, International Food Policy Research Institute (IFPRI).
    2. Laura W. Russ & Lois M. Takahashi, 2013. "Exploring the Influence of Participation on Programme Satisfaction: Lessons from the Ahmedabad Slum Networking Project," Urban Studies, Urban Studies Journal Limited, vol. 50(4), pages 691-708, March.
    3. Anjula Gurtoo, 2015. "Citizen Participation in Governmental Decision Making in Japan: A Review," Working Papers EMS_2015_06, Research Institute, International University of Japan.
    4. Zenelabden, Nouran & Dikgang, Johane, 2022. "Satisfaction with water services delivery in South Africa: the effects of social comparison," World Development, Elsevier, vol. 157(C).
    5. Habibov, Nazim & Cheung, Alex, 2016. "The impact of unofficial out-of-pocket payments on satisfaction with education in Post-Soviet countries," International Journal of Educational Development, Elsevier, vol. 49(C), pages 70-79.
    6. William F. Vásquez & Pallab Mozumder & Dina Franceschi, 2015. "Water Quality, Household Perceptions and Averting Behavior: Evidence from Nicaragua," Water Economics and Policy (WEP), World Scientific Publishing Co. Pte. Ltd., vol. 1(04), pages 1-21, December.
    7. Anuradha Joshi, 2013. "Do They Work? Assessing the Impact of Transparency and Accountability Initiatives in Service Delivery," Development Policy Review, Overseas Development Institute, vol. 31, pages 29-48, July.
    8. Ling, Cristina & Roberts, Dawn, 2014. "Evidence of development impact from institutional change : a review of the evidence on open budgeting," Policy Research Working Paper Series 6968, The World Bank.

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