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Human resources in tourism: Still waiting for change? – A 2015 reprise

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  • Baum, Tom

Abstract

Seemingly intransigent human resource issues remain at the forefront of global tourism's challenges. Some of the key issues were identified in Baum's (2007) reflections on this topic. In light of the significant change that has impacted on tourism and employment in the intervening years, this conceptual paper provides an assessment of the current status of the issues that Baum identified in 2007 and identifies a range of emerging concerns that continue to shape the tourism workplace and workforce. The status of tourism work can be seen in terms of both continuity and change and the impact of these contrary forces is considered in reaching conclusions that highlight both the ongoing challenges for tourism and the evident progress that can be identified.

Suggested Citation

  • Baum, Tom, 2015. "Human resources in tourism: Still waiting for change? – A 2015 reprise," Tourism Management, Elsevier, vol. 50(C), pages 204-212.
    • Handle: RePEc:eee:touman:v:50:y:2015:i:c:p:204-212
    DOI: 10.1016/j.tourman.2015.02.001
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    Cited by:

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    4. Barbara Pavlakovic & Eva Jereb, 2020. "Human Resources in Industrial Tourism," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 51-65.
    5. Valentine Calinaud & Jithendran Kokkranikal & Maria Gebbels, 2021. "Career Advancement for Women in the British Hospitality Industry: The Enabling Factors," Work, Employment & Society, British Sociological Association, vol. 35(4), pages 677-695, August.
    6. Houge Mackenzie, Susan & Raymond, Eliza, 2020. "A conceptual model of adventure tour guide well-being," Annals of Tourism Research, Elsevier, vol. 84(C).
    7. Marjetka Rangus & Srðan Miloševic & Iva Škrbic & Bojana Radenkovic-Šošic & Jože Hocevar & Mladen Kneževic, 2020. "Professional and Organisational Commitment in the Hospitality Sector," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(2), pages 179-191.
    8. Lugosi, Peter & Ndiuini, Ann, 2022. "Migrant mobility and value creation in hospitality labour," Annals of Tourism Research, Elsevier, vol. 95(C).
    9. Reine A. TFAILY, 2018. "The Peculiarities Of Human Resources In The Tourism Industry," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 8(2), pages 31-41, June.
    10. Barbara Pavlakoviè & Eva Jereb, 2020. "Human Resources in Industrial Tourism," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 51-65.
    11. Robinson, Richard N.S. & Baum, Tom & Golubovskaya, Maria & Solnet, David J. & Callan, Victor, 2019. "Applying endosymbiosis theory: Tourism and its young workers," Annals of Tourism Research, Elsevier, vol. 78(C), pages 1-1.
    12. Marjetka Rangus & Srðan Miloševiæ & Iva Škrbiæ & Bojana Radenkoviæ-Šošiæ & Jože Hoèevar & Mladen Kneževiæ, 2020. "Professional and Organisational Commitment in the Hospitality Sector," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(2), pages 179-191.
    13. Reynolds, Amy C. & Pabel, Anja & Ferguson, Sally A. & Naweed, Anjum, 2021. "Causes and consequences of sleep loss and fatigue: The worker perspective in the coral reef tourism industry," Annals of Tourism Research, Elsevier, vol. 88(C).
    14. Daniel Dorta-Afonso & Manuel González-de-la-Rosa & Francisco J. García-Rodríguez & Laura Romero-Domínguez, 2021. "Effects of High-Performance Work Systems (HPWS) on Hospitality Employees’ Outcomes through Their Organizational Commitment, Motivation, and Job Satisfaction," Sustainability, MDPI, vol. 13(6), pages 1-18, March.
    15. Roque Helena Cristina & Ramos Madalena, 2019. "The importance of cultural training in the hospitality sector," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 9(2), pages 58-67, December.
    16. Orestis Papadopoulos & Gregoris Ioannou, 2023. "Working in hospitality and catering in Greece and the UK: Do trade union membership and collective bargaining still matter?," European Journal of Industrial Relations, , vol. 29(2), pages 105-122, June.
    17. Ivana Nacinovic Braje & Ivana Pavic & Danijela Ferjanic Hodak, 2020. "Employee-Related Indicators In The Non-Financial Reporting In Hospitality Industry," Economic Thought and Practice, Department of Economics and Business, University of Dubrovnik, vol. 29(2), pages 559-578, december.
    18. Juan E. Núñez-Ríos & Jacqueline Y. Sánchez-García & Ricardo Tejeida-Padilla, 2020. "Human Capital Management in Tourism SMEs from a Cyber-Systemic Approach," Systemic Practice and Action Research, Springer, vol. 33(5), pages 527-559, October.
    19. Robinson, Danielle & MacDonald, Terri, 2019. "Tourism workforce development in the Kootenay-Rockies," Annals of Tourism Research, Elsevier, vol. 74(C), pages 204-207.
    20. Solnet, David & Robinson, Richard N.S. & Baum, Tom & Yan, Hongmin, 2022. "Tourism work, media & COVID-19: A changed narrative?," Annals of Tourism Research, Elsevier, vol. 97(C).
    21. Francisca Rosa Álamo-Vera & Lidia Hernández-López & José Luis Ballesteros-Rodríguez & Petra De Saá-Pérez, 2020. "Competence Development and Employability Expectations: A Gender Perspective of Mobility Programmes in Higher Education," Administrative Sciences, MDPI, vol. 10(3), pages 1-15, September.
    22. Alja Žigo & Janja Gabruc & Emil Juvan, 2017. "Employment Experience of Immigrant Workers in Tourism," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 10(2), pages 151-165.
    23. Adelaida Lillo-Bañuls & José M Casado-Díaz & Hipólito Simón, 2018. "Examining the determinants of job satisfaction among tourism workers," Tourism Economics, , vol. 24(8), pages 980-997, December.

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