IDEAS home Printed from https://ideas.repec.org/a/eee/touman/v33y2012i5p1112-1121.html
   My bibliography  Save this article

Leadership through service: An exploratory study of the leadership styles of tour leaders

Author

Listed:
  • Wong, Jehn-Yih
  • Lee, Wen-Hwa

Abstract

The group package tour is one of the main modes of outbound travel in many parts of Asia. Tour leaders are part of the product and are therefore key front-line players in the tourism industry as they service guests during a journey. A tour leader’s style of leadership transforms a tourist visit from a tour into an experience and is a critical factor affecting a tourist’s satisfaction with their tour. This study identifies the various different styles of tour leadership using in-depth interviews to collect data. Three dimensions of leadership style in tour leaders were found: concern for tasks, concern for customers, and concern for controlling the group climate. The authors discuss the implications of their findings and make recommendations for travel agencies.

Suggested Citation

  • Wong, Jehn-Yih & Lee, Wen-Hwa, 2012. "Leadership through service: An exploratory study of the leadership styles of tour leaders," Tourism Management, Elsevier, vol. 33(5), pages 1112-1121.
    • Handle: RePEc:eee:touman:v:33:y:2012:i:5:p:1112-1121
    DOI: 10.1016/j.tourman.2011.11.022
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0261517711002494
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.tourman.2011.11.022?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Benjamin, Lily & Flynn, Francis J., 2006. "Leadership style and regulatory mode: Value from fit?," Organizational Behavior and Human Decision Processes, Elsevier, vol. 100(2), pages 216-230, July.
    2. Byrne, Gabriel J. & Bradley, Frank, 2007. "Culture's influence on leadership efficiency: How personal and national cultures affect leadership style," Journal of Business Research, Elsevier, vol. 60(2), pages 168-175, February.
    3. An-Tien Hsieh & Der-Huang Wu, 2007. "The Relationship between Timing of Tipping and Service Effort," The Service Industries Journal, Taylor & Francis Journals, vol. 27(1), pages 1-14, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tsaur, Sheng-Hshiung & Lin, Wei-Rong, 2014. "Hassles of tour leaders," Tourism Management, Elsevier, vol. 45(C), pages 28-38.
    2. Tsaur, Sheng-Hshiung & Teng, Hsiu-Yu, 2017. "Exploring tour guiding styles: The perspective of tour leader roles," Tourism Management, Elsevier, vol. 59(C), pages 438-448.
    3. Anne-Marie Lebrun & Roxane Corbel & Patrick Bouchet, 2022. "Impacts of Covid-19 on travel intention for summer 2020: a trend in proximity tourism mediated by an attitude towards Covid-19," Service Business, Springer;Pan-Pacific Business Association, vol. 16(3), pages 469-501, September.
    4. Eneko Ibarnia & Lluís Garay & Antonio Guevara, 2020. "Corporate Social Responsibility (CSR) in the Travel Supply Chain: A Literature Review," Sustainability, MDPI, vol. 12(23), pages 1-21, December.
    5. Rong-Ho Lin & Yu-Chuan Huang & Nai-Wen Chang & Shih-Wei Wu & Yu-Chang Ke, 2021. "The Mediating Effect of Ownership of Psychological Behavior and Tour Leader Experience on Accountability in Order to Explore the Sustainable Business Model of the Tourism Industry," Sustainability, MDPI, vol. 13(13), pages 1-19, June.
    6. Anne-Marie Lebrun & Che-Jen Su & Patrick Bouchet, 2021. "A More Sustainable Management of Domestic Tourists in Protected Natural Parks: A New Trend in Sport Tourism after the Covid-19 Pandemic?," Sustainability, MDPI, vol. 13(14), pages 1-21, July.
    7. Banerjee, Snehasish & Chua, Alton Y.K., 2020. "How alluring is the online profile of tour guides?," Annals of Tourism Research, Elsevier, vol. 81(C).
    8. Liu, Jui Shiang & Tsaur, Sheng-Hshiung, 2014. "We are in the same boat: Tourist citizenship behaviors," Tourism Management, Elsevier, vol. 42(C), pages 88-100.
    9. Che-Jen Su & Anne-Marie Lebrun & Patrick Bouchet & Jun-Ren Wang & Nicolas Lorgnier & Jin-Hsing Yang, 2016. "Tourists’ participation and preference-related belief in co-creating value of experience: a nature-based perspective," Service Business, Springer;Pan-Pacific Business Association, vol. 10(4), pages 823-846, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mei-Yen Chen, 2009. "Validation of the Wood’s Job Satisfaction Questionnaire among Taiwanese Nonprofit Sport Organization Workers," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 94(3), pages 437-447, December.
    2. Muhammad Ibrahim Abdullah & Samra Ashraf & Muddassar Sarfraz, 2017. "The Organizational Identification Perspective of CSR on Creative Performance: The Moderating Role of Creative Self-Efficacy," Sustainability, MDPI, vol. 9(11), pages 1-21, November.
    3. Oc, Burak & Daniels, Michael A. & Diefendorff, James M. & Bashshur, Michael R. & Greguras, Gary J., 2020. "Humility breeds authenticity: How authentic leader humility shapes follower vulnerability and felt authenticity," Organizational Behavior and Human Decision Processes, Elsevier, vol. 158(C), pages 112-125.
    4. Venus, Merlijn & Stam, Daan & van Knippenberg, Daan, 2013. "Leader emotion as a catalyst of effective leader communication of visions, value-laden messages, and goals," Organizational Behavior and Human Decision Processes, Elsevier, vol. 122(1), pages 53-68.
    5. Wei Qi & Xiumei Guo & Xia Wu & Dora Marinova & Jin Fan, 2018. "Do the sunk cost effect and cognitive dissonance increase risk perception? An empirical study in the context of city smog," Quality & Quantity: International Journal of Methodology, Springer, vol. 52(5), pages 2269-2289, September.
    6. Izlem Gozukara, 2016. "Leadership and Managerial Effectiveness in Higher Education," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 6(1), pages 73-82, January.
    7. Elena Beketova & Irina Leontyeva & Svetlana Zubanova & Aleksandr Gryaznukhin & Vasily Movchun, 2020. "RETRACTED ARTICLE: Creating an optimal environment for distance learning in higher education: discovering leadership issues," Palgrave Communications, Palgrave Macmillan, vol. 6(1), pages 1-6, June.
    8. Ioana Gutu & Daniela Tatiana Agheorghiesei & Ionel Ciprian Alecu, 2022. "The Online Adapted Transformational Leadership and Workforce Innovation within the Software Development Industry," Sustainability, MDPI, vol. 14(12), pages 1-22, June.
    9. Collinson, Jeremy & Mathmann, Frank & Chylinski, Mathew, 2020. "Time is money: Field evidence for the effect of time of day and product name on product purchase," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    10. Jemma Lynch & Dympna Daly & Niamh Lafferty & Patricia Mannix McNamara, 2022. "The Real Deal: A Qualitative Investigation of Authentic Leadership in Irish Primary School Leaders," Societies, MDPI, vol. 12(4), pages 1-20, July.
    11. Kanfer, Ruth & Chen, Gilad, 2016. "Motivation in organizational behavior: History, advances and prospects," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 6-19.
    12. Tsaur, Sheng-Hshiung & Lin, Wei-Rong, 2014. "Hassles of tour leaders," Tourism Management, Elsevier, vol. 45(C), pages 28-38.
    13. Lalwani, Ashok K. & Wang, Jessie J. & Silvera, David H., 2020. "How does cultural self-construal influence regulatory mode?," Journal of Business Research, Elsevier, vol. 117(C), pages 368-377.
    14. Zainuddin Notanubun, 2021. "The Effect of Organizational Citizenship Behavior and Leadership Effectiveness on Public Sectors Organizational Performance: Study in the Department of Education, Youth and Sports in Maluku Province, ," Public Organization Review, Springer, vol. 21(1), pages 1-18, March.
    15. Bader Obeidat & Safa Al-Sarayrah & Ali Tarhini & Rand Hani Al-Dmour & Zahran Al-Salti & Rateb Sweis, 2016. "Cultural Influence on Strategic Human Resource Management Practices: A Jordanian Case Study," International Business Research, Canadian Center of Science and Education, vol. 9(10), pages 94-114, October.
    16. Kanze, Dana & Conley, Mark A. & Higgins, E. Tory, 2021. "The motivation of mission statements: How regulatory mode influences workplace discrimination," Organizational Behavior and Human Decision Processes, Elsevier, vol. 166(C), pages 84-103.
    17. Minjae Kim & Myongsop Pak, 2022. "Analysis of Factors for Korea’s Export Companies to Respond to Trade Remedies: Mediation Effect of Fairness Perception," Sustainability, MDPI, vol. 14(13), pages 1-25, June.
    18. Mulki, Jay Prakash & Jaramillo, Fernando & Goad, Emily A. & Pesquera, Martha Rivera, 2015. "Regulation of emotions, interpersonal conflict, and job performance for salespeople," Journal of Business Research, Elsevier, vol. 68(3), pages 623-630.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:touman:v:33:y:2012:i:5:p:1112-1121. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/tourism-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.