Service robots in the hospitality industry: The case of Henn-na hotel, Japan
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DOI: 10.1016/j.techsoc.2020.101423
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Cited by:
- Taekyung Kim & Hwirim Jo & Yerin Yhee & Chulmo Koo, 2022. "Robots, artificial intelligence, and service automation (RAISA) in hospitality: sentiment analysis of YouTube streaming data," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 259-275, March.
- Xing, Xinyu & Song, Mengmeng & Duan, Yucong & Mou, Jian, 2022. "Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots," Technology in Society, Elsevier, vol. 70(C).
- Brondi, Sonia & Pivetti, Monica & Di Battista, Silvia & Sarrica, Mauro, 2021. "What do we expect from robots? Social representations, attitudes and evaluations of robots in daily life," Technology in Society, Elsevier, vol. 66(C).
- Nazir, Sajjad & Khadim, Sahar & Ali Asadullah, Muhammad & Syed, Nausheen, 2023. "Exploring the influence of artificial intelligence technology on consumer repurchase intention: The mediation and moderation approach," Technology in Society, Elsevier, vol. 72(C).
- Ayyildiz, Ahu Yazici & Baykal, Muhammed & Koc, Erdogan, 2022. "Attitudes of hotel customers towards the use of service robots in hospitality service encounters," Technology in Society, Elsevier, vol. 70(C).
- Liu, Yun & Wang, Xingyuan & Wang, Shuyang, 2022. "Research on service robot adoption under different service scenarios," Technology in Society, Elsevier, vol. 68(C).
- Aymerich-Franch, Laura & Ferrer, Iliana, 2022. "Liaison, safeguard, and well-being: Analyzing the role of social robots during the COVID-19 pandemic," Technology in Society, Elsevier, vol. 70(C).
- Seyitoğlu, Faruk & Ivanov, Stanislav & Atsız, Ozan & Çifçi, İbrahim, 2021. "Robots as restaurant employees - A double-barrelled detective story," Technology in Society, Elsevier, vol. 67(C).
- Ayse Begum Ersoy & Ziqi Cui, 2021. "Service Robots Usage in Marketing Hospitality in China," Journal of Business Administration Research, Journal of Business Administration Research, Sciedu Press, vol. 10(2), pages 1-13, October.
- Subhodeep Mukherjee & Manish Mohan Baral & Chittipaka Venkataiah & Surya Kant Pal & Ramji Nagariya, 2021. "Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 48(4), pages 445-460, December.
- Söderlund, Magnus, 2023. "Service robot verbalization in service processes with moral implications and its impact on satisfaction," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
- Stanislav Ivanov & Craig Webster & Faruk Seyitoğlu, 2023. "Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 195-231, March.
- Zhong, Lina & Verma, Rohit & Wei, Wenqi & Morrsion, Alastair M. & Yang, Liyu, 2022. "Multi-stakeholder perspectives on the impacts of service robots in urban hotel rooms," Technology in Society, Elsevier, vol. 68(C).
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Keywords
Artificial intelligence; Empathetic intelligence; Hospitality industry; Service industry; Service robots;All these keywords.
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