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Service engineering--methodical development of new service products

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  • Bullinger, Hans-Jorg
  • Fahnrich, Klaus-Peter
  • Meiren, Thomas

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  • Bullinger, Hans-Jorg & Fahnrich, Klaus-Peter & Meiren, Thomas, 2003. "Service engineering--methodical development of new service products," International Journal of Production Economics, Elsevier, vol. 85(3), pages 275-287, September.
    • Handle: RePEc:eee:proeco:v:85:y:2003:i:3:p:275-287
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    References listed on IDEAS

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    1. de Brentani, Ulrike, 1995. "New industrial service development: Scenarios for success and failure," Journal of Business Research, Elsevier, vol. 32(2), pages 93-103, February.
    2. Buzacott, John A., 2000. "Service system structure," International Journal of Production Economics, Elsevier, vol. 68(1), pages 15-27, October.
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    3. Rainer Alt, 2019. "Electronic Markets on digital transformation methodologies," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(3), pages 307-313, September.
    4. Hoffmann, Antje & Herstatt, Cornelius, 2005. "Service provider - customer interactions: Key to success of innovative services," Working Papers 30, Hamburg University of Technology (TUHH), Institute for Technology and Innovation Management.
    5. Yang, Ching-Chow & Chen, Shun-Hsing & Shiau, Jiun-Yan, 2007. "A DFX and concurrent engineering model for the establishment of a new department in a university," International Journal of Production Economics, Elsevier, vol. 107(1), pages 179-189, May.
    6. Chae, Bongsug (Kevin), 2012. "An evolutionary framework for service innovation: Insights of complexity theory for service science," International Journal of Production Economics, Elsevier, vol. 135(2), pages 813-822.
    7. Giacomo DI FOGGIA & Valentina LAZZAROTTI, 2013. "Business Implications Of Local Development Policies: The Case Of Dubai And The Travel Industry," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 8(1), pages 78-91, February.
    8. Lars Hornuf & Milan F. Klus & Todor S. Lohwasser & Armin Schwienbacher, 2021. "How do banks interact with fintech startups?," Small Business Economics, Springer, vol. 57(3), pages 1505-1526, October.
    9. Oscar F. Bustinza & Ferrán Vendrell-Herrero & Francisco J. Sánchez-Montesinos & José Antonio Campos-Granados, 2021. "Should Manufacturers Support the Entire Product Lifecycle with Services?," Sustainability, MDPI, vol. 13(5), pages 1-14, February.
    10. Winger Sei-Wo Tseng & Yung-Chuan Ma & Wing-Kwong Wong & Yi-Te Yeh & Wei-I Wang & Shih-Hung Cheng, 2020. "An Indoor Gardening Planting Table Game Design to Improve the Cognitive Performance of the Elderly with Mild and Moderate Dementia," IJERPH, MDPI, vol. 17(5), pages 1-18, February.
    11. Harry Bouwman & Jukka Heikkilä & Marikka Heikkilä & Carlo Leopold & Timber Haaker, 2018. "Achieving agility using business model stress testing," Electronic Markets, Springer;IIM University of St. Gallen, vol. 28(2), pages 149-162, May.
    12. Kentaro Watanabe & Masaaki Mochimaru, 2017. "Expanding Impacts of Technology-Assisted Service Systems Through Generalization: Case Study of the Japanese Service Engineering Research Project," Service Science, INFORMS, vol. 9(3), pages 250-262, September.
    13. Tilo Böhmann & Jan Leimeister & Kathrin Möslein, 2014. "Service Systems Engineering," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(2), pages 73-79, April.
    14. Atsalakis, George S. & Atsalaki, Ioanna G. & Zopounidis, Constantin, 2018. "Forecasting the success of a new tourism service by a neuro-fuzzy technique," European Journal of Operational Research, Elsevier, vol. 268(2), pages 716-727.
    15. Ling-Zhong Lin & Tsuen-Ho Hsu, 2008. "The Qualitative and Quantitative Models for Performance Measurement Systems: The Agile Service Development," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(4), pages 445-476, August.
    16. Winger Sei-Wo Tseng & Chih-Wei Hsu, 2019. "A Smart, Caring, Interactive Chair Designed for Improving Emotional Support and Parent-Child Interactions to Promote Sustainable Relationships Between Elderly and Other Family Members," Sustainability, MDPI, vol. 11(4), pages 1-32, February.
    17. Cruz-Ros, Sonia & Gonzalez-Cruz, Tomas F., 2015. "Service firm capabilities and performance: Contingent analysis of customer contact," Journal of Business Research, Elsevier, vol. 68(7), pages 1612-1621.
    18. Opresnik, David & Taisch, Marco, 2015. "The value of Big Data in servitization," International Journal of Production Economics, Elsevier, vol. 165(C), pages 174-184.

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