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Service system structure

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  • Buzacott, John A.

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  • Buzacott, John A., 2000. "Service system structure," International Journal of Production Economics, Elsevier, vol. 68(1), pages 15-27, October.
    • Handle: RePEc:eee:proeco:v:68:y:2000:i:1:p:15-27
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    References listed on IDEAS

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    1. John A. Buzacott, 1996. "Commonalities in Reengineered Business Processes: Models and Issues," Management Science, INFORMS, vol. 42(5), pages 768-782, May.
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    1. Bullinger, Hans-Jorg & Fahnrich, Klaus-Peter & Meiren, Thomas, 2003. "Service engineering--methodical development of new service products," International Journal of Production Economics, Elsevier, vol. 85(3), pages 275-287, September.
    2. Calabrese, Armando, 2012. "Service productivity and service quality: A necessary trade-off?," International Journal of Production Economics, Elsevier, vol. 135(2), pages 800-812.
    3. Johansson, Pontus & Olhager, Jan, 2004. "Industrial service profiling: Matching service offerings and processes," International Journal of Production Economics, Elsevier, vol. 89(3), pages 309-320, June.
    4. Anis Assad Neto & Jessyca Sampaio & Silvana Pereira Detro & Fernando Deschamps & Eduardo Alves Portela Santos & Eduardo de Freitas Rocha Loures, 2021. "Reconciling process flexibility and standardization: a case study in the automotive industry," Operations Management Research, Springer, vol. 14(3), pages 507-524, December.
    5. Hallikas, Jukka & Immonen, Mika & Pynnönen, Mikko & Mikkonen, Karri, 2014. "Service purchasing and value creation: Towards systemic purchases," International Journal of Production Economics, Elsevier, vol. 147(PA), pages 53-61.
    6. Johansson, Pontus & Olhager, Jan, 2006. "Linking product-process matrices for manufacturing and industrial service operations," International Journal of Production Economics, Elsevier, vol. 104(2), pages 615-624, December.
    7. Neto, Anis Assad & Ribeiro da Silva, Elias & Deschamps, Fernando & do Nascimento Junior, Laercio Alves & Pinheiro de Lima, Edson, 2023. "Modeling production disorder: Procedures for digital twins of flexibility-driven manufacturing systems," International Journal of Production Economics, Elsevier, vol. 260(C).

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