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The demand for training and consultancy investment in SME-specific ERP systems implementation and operation

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  • Koh, S.C.L.
  • Gunasekaran, A.
  • Cooper, J.R.

Abstract

This research examines the demand for the level of investment in training and consultancy necessary to successfully implement and operate small and medium sized enterprises (SME)-specific enterprise resource planning (ERP) systems in SMEs. The extant literature on ERP, as well as established business practices adopted by the majority of ERP vendors and trainers, suggests that in order to implement and operate ERP systems effectively, a training model including an extensive training period, and often utilising external consultants, is a necessary condition. An in-depth case study has been conducted in this research on a UK-based SME-specific ERP systems vendor, which maintain that their SME-specific ERP systems can be implemented and operated effectively with only five days of formal training and no additional consultancy. This research evaluates the validity of this claim, and investigates the basis for the training model employed by the case company is, or is not, sufficient for users to successfully implement and operate SME-specific ERP systems.

Suggested Citation

  • Koh, S.C.L. & Gunasekaran, A. & Cooper, J.R., 2009. "The demand for training and consultancy investment in SME-specific ERP systems implementation and operation," International Journal of Production Economics, Elsevier, vol. 122(1), pages 241-254, November.
    • Handle: RePEc:eee:proeco:v:122:y:2009:i:1:p:241-254
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    References listed on IDEAS

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    1. Wei, Chun-Chin & Chien, Chen-Fu & Wang, Mao-Jiun J., 2005. "An AHP-based approach to ERP system selection," International Journal of Production Economics, Elsevier, vol. 96(1), pages 47-62, April.
    2. Ketikidis, P.H. & Koh, S.C.L. & Dimitriadis, N. & Gunasekaran, A. & Kehajova, M., 2008. "The use of information systems for logistics and supply chain management in South East Europe: Current status and future direction," Omega, Elsevier, vol. 36(4), pages 592-599, August.
    3. Tchokogue, Andre & Bareil, Celine & Duguay, Claude R., 2005. "Key lessons from the implementation of an ERP at Pratt & Whitney Canada," International Journal of Production Economics, Elsevier, vol. 95(2), pages 151-163, February.
    4. Sun, Albert Y.T. & Yazdani, Abe & Overend, John D., 2005. "Achievement assessment for enterprise resource planning (ERP) system implementations based on critical success factors (CSFs)," International Journal of Production Economics, Elsevier, vol. 98(2), pages 189-203, November.
    5. Koh, S.C. Lenny & Saad, Sameh M., 2006. "Managing uncertainty in ERP-controlled manufacturing environments in SMEs," International Journal of Production Economics, Elsevier, vol. 101(1), pages 109-127, May.
    6. Botta-Genoulaz, Valerie & Millet, Pierre-Alain, 2006. "An investigation into the use of ERP systems in the service sector," International Journal of Production Economics, Elsevier, vol. 99(1-2), pages 202-221, February.
    7. Valerie Botta-Genoulaz & Pierre-Alain Millet, 2006. "An investigation into the use of ERP systems in the service sector," Post-Print hal-00266991, HAL.
    8. Koh, S.C.L. & Gunasekaran, A. & Rajkumar, D., 2008. "ERP II: The involvement, benefits and impediments of collaborative information sharing," International Journal of Production Economics, Elsevier, vol. 113(1), pages 245-268, May.
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    Cited by:

    1. Manisha Saxena & Mr. A S Kohli & Professor, Jamia Millia Islamia, 2012. "Living With Dignity: A Pilot Project On Community Managed Toilets By Mrydo," Far East Journal of Psychology and Business, Far East Research Centre, vol. 8(2), pages 23-30, July.
    2. Ágota Bányai, 2013. "How To Support Purchasing With Erp Systems As Integrator Of Novel Logistic Tools?," Advanced Logistic systems, University of Miskolc, Department of Material Handling and Logistics, vol. 7(1), pages 7-12, December.
    3. Bonnin Roca, Jaime & O'Sullivan, Eoin, 2020. "Seeking coherence between barriers to manufacturing technology adoption and innovation policy," International Journal of Production Economics, Elsevier, vol. 230(C).
    4. Yeh, Chung-Hsing & Xu, Yan, 2013. "Managing critical success strategies for an enterprise resource planning project," European Journal of Operational Research, Elsevier, vol. 230(3), pages 604-614.
    5. Iuliana DOROBAT (SCORTA) & Floarea NASTASE, 2010. "Personalized Training in Romanian SME’s ERP Implementation Projects," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 14(3), pages 116-127.

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