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The effect of mobile technology usage on work engagement and emotional exhaustion in Japan

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  • Fujimoto, Yuka
  • Ferdous, Ahmed Shahriar
  • Sekiguchi, Tomoki
  • Sugianto, Ly-Fie

Abstract

Researchers have repeatedly found that the use of mobile technology (MT) in the West is a double-edged sword that produces both positive and negative psychological experiences for employees. MT blurs the boundaries between work and non-work contexts, limiting employees' personal space and time as a result, and possibly having a negative impact on their work engagement. Our findings in Japan, however, were different. Japanese workers' total MT usage (i.e., during office and non-office hours) had a positive impact on their work autonomy, which, in turn, led to greater work engagement. Emotional exhaustion was not related to MT usage. The findings from this study imply that MT can result in positive psychological experiences for employees and present some managerial implications for boundary conditions.

Suggested Citation

  • Fujimoto, Yuka & Ferdous, Ahmed Shahriar & Sekiguchi, Tomoki & Sugianto, Ly-Fie, 2016. "The effect of mobile technology usage on work engagement and emotional exhaustion in Japan," Journal of Business Research, Elsevier, vol. 69(9), pages 3315-3323.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:9:p:3315-3323
    DOI: 10.1016/j.jbusres.2016.02.013
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    10. van Zoonen, Ward & Verhoeven, Joost W.M. & Vliegenthart, Rens, 2017. "Understanding the consequences of public social media use for work," European Management Journal, Elsevier, vol. 35(5), pages 595-605.
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    14. Adegboye, Alex & Uwuigbe, Uwalomwa & Ojeka, Stephen & Uwuigbe, Olubukunola & Dahunsi, Olajide & Adegboye, Kofo, 2022. "Driving information communication technology for tax revenue mobilization in Sub-Saharan Africa," Telecommunications Policy, Elsevier, vol. 46(7).
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