IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v69y2016i8p2873-2881.html
   My bibliography  Save this article

Creating high reliability organizations using mindfulness

Author

Listed:
  • Hales, Douglas N.
  • Chakravorty, Satya S.

Abstract

High Reliability Organizations (HROs) are organizations with processes that have extremely low failure rates, because the costs of failures are extremely high. According to Weick, Sutcliffe, and Obstfeld (2008) the key aspects of HROs are: preoccupation with failure, reluctance to simplify, and sensitivity to operations, among others. While we understand What the aspects of HROs are, we lack the understanding of How to implement HROs and Why they work. Using a soft research methods approach with Mindfulness techniques, this study demonstrates implementation of HRO in healthcare. In doing so, this research finds that Mindfulness techniques used with Soft Systems Methods provide an effective framework to create HROs. In doing so, this study also discovers a sixth aspect of HROs.

Suggested Citation

  • Hales, Douglas N. & Chakravorty, Satya S., 2016. "Creating high reliability organizations using mindfulness," Journal of Business Research, Elsevier, vol. 69(8), pages 2873-2881.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:8:p:2873-2881
    DOI: 10.1016/j.jbusres.2015.12.056
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296315006979
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2015.12.056?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Ormerod, RJ, 1998. "Putting Soft OR Methods to Work: Information Systems Strategy Development at Palabora," Omega, Elsevier, vol. 26(1), pages 75-98, February.
    2. Karl E. Weick & Kathleen M. Sutcliffe, 2006. "Mindfulness and the Quality of Organizational Attention," Organization Science, INFORMS, vol. 17(4), pages 514-524, August.
    3. Mingers, John, 2011. "Soft OR comes of age--but not everywhere!," Omega, Elsevier, vol. 39(6), pages 729-741, December.
    4. Hales, Douglas N. & Kroes, James & Chen, Yuwen & Kang, Kyung Woo (David), 2012. "The cost of mindfulness: A case study," Journal of Business Research, Elsevier, vol. 65(4), pages 570-578.
    5. Karpoff, Jonathan M & Lott, John R, Jr, 1999. "On the Determinants and Importance of Punitive Damage Awards," Journal of Law and Economics, University of Chicago Press, vol. 42(1), pages 527-573, April.
    6. Liu, Wenbin B. & Meng, Wei & Mingers, John & Tang, Ning & Wang, Wei, 2012. "Developing a performance management system using soft systems methodology: A Chinese case study," European Journal of Operational Research, Elsevier, vol. 223(2), pages 529-540.
    7. Chakravorty, Satya S. & Hales, Douglas N., 2008. "The evolution of manufacturing cells: An action research study," European Journal of Operational Research, Elsevier, vol. 188(1), pages 153-168, July.
    8. Ackermann, Fran, 2012. "Problem structuring methods ‘in the Dock’: Arguing the case for Soft OR," European Journal of Operational Research, Elsevier, vol. 219(3), pages 652-658.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ellen Campos Sousa & Luciana Freire, 2023. "The effect of brief mindfulness‐based intervention on patient satisfaction and loyalty after waiting," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(2), pages 906-942, April.
    2. John W. Gardner & Kenneth K. Boyer & Peter T. Ward, 2017. "Achieving Time-Sensitive Organizational Performance Through Mindful Use of Technologies and Routines," Organization Science, INFORMS, vol. 28(6), pages 1061-1079, December.
    3. Sinto Sunaryo & Joko Suyono & Sarwoto & Alifah Faidurrohmah Fibayani & Barkah & Juliani Dyah TRISNAWATI Author_Email: juliani@staff.ubaya.ac.id, 2023. "How does mindfulness affect employee attitude and behavior toward work-related outcomes?," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 29(4), pages 505-516, December.
    4. T. Anderson & J. S. Busby & M. Rouncefield, 2020. "Understanding the Ecological Validity of Relying Practice as a Basis for Risk Identification," Risk Analysis, John Wiley & Sons, vol. 40(7), pages 1383-1398, July.
    5. Yela Aránega, Alba & Del Val Núñez, Mª Teresa & Castaño Sánchez, Rafael, 2020. "Mindfulness as an intrapreneurship tool for improving the working environment and self-awareness," Journal of Business Research, Elsevier, vol. 115(C), pages 186-193.
    6. Alexandre de A. Gomes Júnior & Vanessa B. Schramm, 2022. "Problem Structuring Methods: A Review of Advances Over the Last Decade," Systemic Practice and Action Research, Springer, vol. 35(1), pages 55-88, February.
    7. Andrew Enya & Shane Dempsey & Manikam Pillay, 2020. "A Study Investigating How the Characteristics of High Reliability Organisations Can Be Measured in the Construction Industry in Australia," IJERPH, MDPI, vol. 17(21), pages 1-19, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wang, Wei & Liu, Wenbin & Mingers, John, 2015. "A systemic method for organisational stakeholder identification and analysis using Soft Systems Methodology (SSM)," European Journal of Operational Research, Elsevier, vol. 246(2), pages 562-574.
    2. Small, Adrian & Wainwright, David, 2014. "SSM and technology management: Developing multimethodology through practice," European Journal of Operational Research, Elsevier, vol. 233(3), pages 660-673.
    3. White, Leroy, 2016. "Behavioural operational research: Towards a framework for understanding behaviour in OR interventions," European Journal of Operational Research, Elsevier, vol. 249(3), pages 827-841.
    4. Hales, Douglas N. & Kroes, James & Chen, Yuwen & Kang, Kyung Woo (David), 2012. "The cost of mindfulness: A case study," Journal of Business Research, Elsevier, vol. 65(4), pages 570-578.
    5. Smith, Chris M. & Shaw, Duncan, 2019. "The characteristics of problem structuring methods: A literature review," European Journal of Operational Research, Elsevier, vol. 274(2), pages 403-416.
    6. Eden, Colin & Ackermann, Fran, 2018. "Theory into practice, practice to theory: Action research in method development," European Journal of Operational Research, Elsevier, vol. 271(3), pages 1145-1155.
    7. Small, Adrian & Wainwright, David, 2018. "Privacy and security of electronic patient records – Tailoring multimethodology to explore the socio-political problems associated with Role Based Access Control systems," European Journal of Operational Research, Elsevier, vol. 265(1), pages 344-360.
    8. Alberto Franco, L., 2013. "Rethinking Soft OR interventions: Models as boundary objects," European Journal of Operational Research, Elsevier, vol. 231(3), pages 720-733.
    9. Yearworth, Mike & White, Leroy, 2014. "The non-codified use of problem structuring methods and the need for a generic constitutive definition," European Journal of Operational Research, Elsevier, vol. 237(3), pages 932-945.
    10. Espinosa, Angela & Walker, J., 2013. "Complexity management in practice: A Viable System Model intervention in an Irish eco-community," European Journal of Operational Research, Elsevier, vol. 225(1), pages 118-129.
    11. Ranyard, J.C. & Fildes, R. & Hu, Tun-I, 2015. "Reassessing the scope of OR practice: The Influences of Problem Structuring Methods and the Analytics Movement," European Journal of Operational Research, Elsevier, vol. 245(1), pages 1-13.
    12. Konrad, Renata A. & Maass, Kayse Lee & Dimas, Geri L. & Trapp, Andrew C., 2023. "Perspectives on how to conduct responsible anti-human trafficking research in operations and analytics," European Journal of Operational Research, Elsevier, vol. 309(1), pages 319-329.
    13. Wright, George & Cairns, George & O'Brien, Frances A. & Goodwin, Paul, 2019. "Scenario analysis to support decision making in addressing wicked problems: Pitfalls and potential," European Journal of Operational Research, Elsevier, vol. 278(1), pages 3-19.
    14. David Lowe & Louise Martingale & Mike Yearworth, 2016. "Guiding interventions in a multi-organisational context: combining the Viable System Model and Hierarchical Process Modelling for use as a Problem Structuring Method," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 67(12), pages 1481-1495, December.
    15. Midgley, Gerald & Johnson, Michael P. & Chichirau, George, 2018. "What is Community Operational Research?," European Journal of Operational Research, Elsevier, vol. 268(3), pages 771-783.
    16. Ackermann, Fran, 2012. "Problem structuring methods ‘in the Dock’: Arguing the case for Soft OR," European Journal of Operational Research, Elsevier, vol. 219(3), pages 652-658.
    17. Franco, L. Alberto & Rouwette, Etiënne A.J.A. & Korzilius, Hubert, 2016. "Different paths to consensus? The impact of need for closure on model-supported group conflict management," European Journal of Operational Research, Elsevier, vol. 249(3), pages 878-889.
    18. Hafenbrack, Andrew C., 2017. "Mindfulness Meditation as an On-The-Spot Workplace Intervention," Journal of Business Research, Elsevier, vol. 75(C), pages 118-129.
    19. White, Leroy & Burger, Katharina & Yearworth, Mike, 2016. "Understanding behaviour in problem structuring methods interventions with activity theory," European Journal of Operational Research, Elsevier, vol. 249(3), pages 983-1004.
    20. Wang, Yingli & Touboulic, Anne & O'Neill, Martin, 2018. "An exploration of solutions for improving access to affordable fresh food with disadvantaged Welsh communities," European Journal of Operational Research, Elsevier, vol. 268(3), pages 1021-1039.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:69:y:2016:i:8:p:2873-2881. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.