IDEAS home Printed from https://ideas.repec.org/a/tho/journl/v29y2023n4p505-516.html
   My bibliography  Save this article

How does mindfulness affect employee attitude and behavior toward work-related outcomes?

Author

Listed:
  • Sinto Sunaryo

    (Universitas Sebelas Maret, Faculty of Economics and Business)

  • Joko Suyono

    (Universitas Sebelas Maret, Faculty of Economics and Business)

  • Sarwoto

    (Universitas Sebelas Maret Faculty of Economics and Business)

  • Alifah Faidurrohmah Fibayani

    (Lecturer Universitas Sebelas Maret Faculty of Economics and Business)

  • Barkah

    (Universitas Tanjungpura, Faculty of Economics and Business)

  • Juliani Dyah TRISNAWATI Author_Email: juliani@staff.ubaya.ac.id

    (Universitas Surabaya, Faculty of Business and Economics)

Abstract

Purpose – This study examined the influence of mindfulness in its relationship to creativity and work engagement, which could increase proactive service performance and customer satisfaction while reducing the negative impact of customer incivility. Methodology/Design/Approach – The survey was conducted using a snowball system among 260 hotel employees who voluntarily participated. The Partial Least Square (PLS) method was used to analyse the data collected. Findings – This study found a positive impact of mindfulness on employee creativity, proactive service performance, and customer satisfaction. Customer incivility was also found to affects work engagement as a precedent of proactive service performance and as a mediating variable on customer incivility and proactive service performance. Originality of the research – This research develops a comprehensive model that analyses the influence of mindfulness on creativity, proactive service performance, and customer satisfaction, taking into account customer incivility in affecting work engagement and proactive service performance.

Suggested Citation

  • Sinto Sunaryo & Joko Suyono & Sarwoto & Alifah Faidurrohmah Fibayani & Barkah & Juliani Dyah TRISNAWATI Author_Email: juliani@staff.ubaya.ac.id, 2023. "How does mindfulness affect employee attitude and behavior toward work-related outcomes?," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 29(4), pages 505-516, December.
    • Handle: RePEc:tho:journl:v:29:y:2023:n:4:p:505-516
    DOI: https://doi.org/10.20867/thm.29.4.3
    as

    Download full text from publisher

    File URL: https://hrcak.srce.hr/clanak/444054
    Download Restriction: no
    File URL: https://libkey.io/https://doi.org/10.20867/thm.29.4.3?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Hales, Douglas N. & Chakravorty, Satya S., 2016. "Creating high reliability organizations using mindfulness," Journal of Business Research, Elsevier, vol. 69(8), pages 2873-2881.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yela Aránega, Alba & Del Val Núñez, Mª Teresa & Castaño Sánchez, Rafael, 2020. "Mindfulness as an intrapreneurship tool for improving the working environment and self-awareness," Journal of Business Research, Elsevier, vol. 115(C), pages 186-193.
    2. John W. Gardner & Kenneth K. Boyer & Peter T. Ward, 2017. "Achieving Time-Sensitive Organizational Performance Through Mindful Use of Technologies and Routines," Organization Science, INFORMS, vol. 28(6), pages 1061-1079, December.
    3. Alexandre de A. Gomes Júnior & Vanessa B. Schramm, 2022. "Problem Structuring Methods: A Review of Advances Over the Last Decade," Systemic Practice and Action Research, Springer, vol. 35(1), pages 55-88, February.
    4. Andrew Enya & Shane Dempsey & Manikam Pillay, 2020. "A Study Investigating How the Characteristics of High Reliability Organisations Can Be Measured in the Construction Industry in Australia," IJERPH, MDPI, vol. 17(21), pages 1-19, November.
    5. T. Anderson & J. S. Busby & M. Rouncefield, 2020. "Understanding the Ecological Validity of Relying Practice as a Basis for Risk Identification," Risk Analysis, John Wiley & Sons, vol. 40(7), pages 1383-1398, July.
    6. Ellen Campos Sousa & Luciana Freire, 2023. "The effect of brief mindfulness‐based intervention on patient satisfaction and loyalty after waiting," Journal of Consumer Affairs, Wiley Blackwell, vol. 57(2), pages 906-942, April.

    More about this item

    Keywords

    mindfulness; creativity; work engagement; customer incivility; proactive service performance; customer satisfaction;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tho:journl:v:29:y:2023:n:4:p:505-516. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ana Montan (email available below). General contact details of provider: http://www.fthm.uniri.hr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.