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The cost of mindfulness: A case study

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  • Hales, Douglas N.
  • Kroes, James
  • Chen, Yuwen
  • Kang, Kyung Woo (David)
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    Abstract

    Mindfulness is a concept that refers to the attentiveness and alertness of people to detail. When applied properly, mindfulness improves the reliability of organizational processes, an important dimension to process quality. However, no study measures the cost of implementing mindfulness, which is necessary for managers when allocating scarce resources among competing improvement initiatives. Using the popular P-A-F framework, this study measures the cost of mindfulness in a healthcare context, and suggests consideration of several activities when implementing it in real-world firms.

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    Bibliographic Info

    Article provided by Elsevier in its journal Journal of Business Research.

    Volume (Year): 65 (2012)
    Issue (Month): 4 ()
    Pages: 570-578

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    Handle: RePEc:eee:jbrese:v:65:y:2012:i:4:p:570-578

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    Web page: http://www.elsevier.com/locate/jbusres

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    Keywords: Mindfulness; Process reliability; Quality costs; P-A-F model; Case study;

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    1. Karpoff, Jonathan M & Lott, John R, Jr, 1999. "On the Determinants and Importance of Punitive Damage Awards," Journal of Law and Economics, University of Chicago Press, vol. 42(1), pages 527-73, April.
    2. Chakravorty, Satya S. & Hales, Douglas N., 2008. "The evolution of manufacturing cells: An action research study," European Journal of Operational Research, Elsevier, vol. 188(1), pages 153-168, July.
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