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Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services

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  • Gronroos, Christian
  • Ojasalo, Katri
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    File URL: http://www.sciencedirect.com/science/article/B6V7S-45C1WRX-2/2/8d3bf1a684944ebe45e6bdd7b40c3118
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    Bibliographic Info

    Article provided by Elsevier in its journal Journal of Business Research.

    Volume (Year): 57 (2004)
    Issue (Month): 4 (April)
    Pages: 414-423

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    Handle: RePEc:eee:jbrese:v:57:y:2004:i:4:p:414-423

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    Web page: http://www.elsevier.com/locate/jbusres

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    References

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    1. Eugene W. Anderson & Claes Fornell & Roland T. Rust, 1997. "Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services," Marketing Science, INFORMS, vol. 16(2), pages 129-145.
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    Cited by:
    1. Simon, Jose & Simon, Clara & Arias, Alicia, 2011. "Changes in productivity of Spanish university libraries," Omega, Elsevier, vol. 39(5), pages 578-588, October.
    2. Kindström, Daniel & Kowalkowski, Christian & Sandberg, Erik, 2013. "Enabling service innovation: A dynamic capabilities approach," Journal of Business Research, Elsevier, vol. 66(8), pages 1063-1073.
    3. Gheorghe Savoiu & Consuela Necsulescu & Marian Taicu & Luminita Serbanescu, Emil Crisan, 2014. "Level of Satisfaction of Educational Services Consumers. Impact and Consequences for the Responsibility of an Economics Faculty," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(35), pages 88, February.
    4. Zaheer, Arshad & Rehman, Kashif ur & Saif, M. Iqbal, 2008. "Development and testing of a business process efficiency scale," MPRA Paper 54467, University Library of Munich, Germany.
    5. Kox, Henk L.M. & Leeuwen, George van & Wiel, Henry van der, 2010. "Competitive, but too small - productivity and entry-exit determinants in European business services," MPRA Paper 24389, University Library of Munich, Germany.
    6. Marcella Corsi & Carlo D'Ippoliti, 2013. "The productivity of the public sector: A Classical view," PSL Quarterly Review, Economia civile, vol. 66(267), pages 403-434.
    7. Riera Font, Antoni & Ripoll Penalva, Aina M. & Juaneda Sampol, Catalina N., 2011. "Efficiency and Seasonality in the Balearic Hospitality Industry/Eficiencia y estacionalidad en la industria hotelera balear," Estudios de Economía Aplicada, Estudios de Economía Aplicada, vol. 29, pages 845-862, Diciembre.
    8. Akkermans, H.A. & Voss, C., 2013. "The service bullwhip effect," Open Access publications from Tilburg University urn:nbn:nl:ui:12-5905706, Tilburg University.
    9. Yen-Hsien Lee & Ya-Ling Huang & Shiuh-Sheng Hsu & Chien-Han Hung, 2013. "Measuring the Efficiency and the Effect of Corporate Governance on the Biotechnology and Medical Equipment Industries in Taiwan," International Journal of Economics and Financial Issues, Econjournals, vol. 3(3), pages 662-672.
    10. Calabrese, Armando, 2012. "Service productivity and service quality: A necessary trade-off?," International Journal of Production Economics, Elsevier, vol. 135(2), pages 800-812.
    11. Andreas Petz & Sönke Duckwitz & Christina Schmalz, 2012. "Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(Special N), pages 635-652, November.
    12. Jula, Dorin & Jula, Nicoleta, 2007. "Inter-industries productivity gap and the services employment dynamics," Journal for Economic Forecasting, Institute for Economic Forecasting, vol. 4(2), pages 5-15, June.

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