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To deliberate or not? The effects of anticipated regret and deliberation on willingness-to-pay

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  • Ang, Dionysius
  • Diecidue, Enrico
  • Dewitte, Siegfried

Abstract

While consumers favor control over the price to pay, they also are deterred by the effort involved and tend to underpay in participative pricing contexts. We identify anticipated regret and deliberation as potential psychological determinants for consumers' willingness to pay (WTP). In 3 studies, we show that anticipated regret and deliberation increase the WTP for the preferred option. Our single-paper meta-analysis (includes 11 studies) demonstrates the combined effect of anticipated regret and deliberation on valuation across varying manipulations, purchase context, goods, and decision contexts. By detailing how anticipated regret and deliberate increases WTP, we offer a potential solution for underpaying and conclude by discussing directions for future research and managerial implications.

Suggested Citation

  • Ang, Dionysius & Diecidue, Enrico & Dewitte, Siegfried, 2022. "To deliberate or not? The effects of anticipated regret and deliberation on willingness-to-pay," Journal of Business Research, Elsevier, vol. 151(C), pages 563-578.
    • Handle: RePEc:eee:jbrese:v:151:y:2022:i:c:p:563-578
    DOI: 10.1016/j.jbusres.2022.07.013
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