IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v141y2022icp822-835.html
   My bibliography  Save this article

Turning lurkers into innovation agents: An interactionist perspective of self-determinant theory

Author

Listed:
  • Nguyen, Tuyet-Mai
  • Viet Ngo, Liem
  • Paramita, Widya

Abstract

Despite the general negative conception about lurkers in online knowledge-sharing practices, there is a growing body of literature that suggests the bright side of lurking behavior, termed as active lurking. Building upon the self-determination theory, this research aims to examine the individual and organizational aspects that may influence individual employee’s motivation to engage in active lurking behaviors. In a study of 200 employees in the banking sector, we demonstrate support for the relationships among perceived importance of knowledge, perceived negative reputation influence, active lurking behavior, knowledge collecting and individual innovative capability in both public and private companies. We also find that organizational culture plays an important role as moderating variable. This research adds to the knowledge sharing literature by showing that the interaction between individual and organizational aspects can turn lurkers into active participants in organizational online knowledge sharing and increase their innovative capability.

Suggested Citation

  • Nguyen, Tuyet-Mai & Viet Ngo, Liem & Paramita, Widya, 2022. "Turning lurkers into innovation agents: An interactionist perspective of self-determinant theory," Journal of Business Research, Elsevier, vol. 141(C), pages 822-835.
    • Handle: RePEc:eee:jbrese:v:141:y:2022:i:c:p:822-835
    DOI: 10.1016/j.jbusres.2021.11.087
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296321009024
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2021.11.087?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Yeganeh Charband & Nima Jafari Navimipour, 2016. "Online knowledge sharing mechanisms: a systematic review of the state of the art literature and recommendations for future research," Information Systems Frontiers, Springer, vol. 18(6), pages 1131-1151, December.
    2. Matthew J. Xerri & Yvonne Brunetto, 2011. "The Impact Of The Perceived Usefulness Of Workplace Social Networks Upon The Innovative Behaviour Of Sme Employees: A Social Capital Perspective," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 15(05), pages 959-987.
    3. Maravilhas, Sérgio & Martins, Joberto, 2019. "Strategic knowledge management a digital environment: Tacit and explicit knowledge in Fab Labs," Journal of Business Research, Elsevier, vol. 94(C), pages 353-359.
    4. Wang, Zhining & Sharma, Pratyush Nidhi & Cao, Jinwei, 2016. "From knowledge sharing to firm performance: A predictive model comparison," Journal of Business Research, Elsevier, vol. 69(10), pages 4650-4658.
    5. Georg von Krogh & Ikujiro Nonaka & Lise Rechsteiner, 2012. "Leadership in Organizational Knowledge Creation: A Review and Framework," Journal of Management Studies, Wiley Blackwell, vol. 49(1), pages 240-277, January.
    6. Ishaq Oyebisi Oyefolahan & P.D.D. Dominic & Nor Shahriza Abdul Karim, 2012. "Knowledge management systems utilisation and knowledge sharing effectiveness: an empirical study of social antecedents in Malaysian organisations," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 11(4), pages 410-425.
    7. Chay Yue Wah & Thomas Menkhoff & Benjamin Loh & Hans-Dieter Evers, 2007. "Social Capital and Knowledge Sharing in Knowledge-Based Organizations: An Empirical Study," International Journal of Knowledge Management (IJKM), IGI Global, vol. 3(1), pages 29-48, January.
    8. Hichang Cho & MeiHui Chen & Siyoung Chung, 2010. "Testing an integrative theoretical model of knowledge-sharing behavior in the context of Wikipedia," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 61(6), pages 1198-1212, June.
    9. Molina-Castillo, Francisco-Jose & Lopez-Nicolas, Carolina & Soto-Acosta, Pedro, 2012. "Interaction effects of media and message on perceived complexity, risk and trust of innovative products," European Management Journal, Elsevier, vol. 30(6), pages 577-587.
    10. George A. Boyne, 2002. "Public and Private Management: What’s the Difference?," Journal of Management Studies, Wiley Blackwell, vol. 39(1), pages 97-122, January.
    11. Coun, Martine J.H. & Peters, Pascale & Blomme, Rob J., 2019. "‘Let's share!’ The mediating role of employees' self-determination in the relationship between transformational and shared leadership and perceived knowledge sharing among peers," European Management Journal, Elsevier, vol. 37(4), pages 481-491.
    12. Zhi Yang & Xuemin Zhou & Pengcheng Zhang, 2015. "Discipline versus passion: Collectivism, centralization, and ambidextrous innovation," Asia Pacific Journal of Management, Springer, vol. 32(3), pages 745-769, September.
    13. Hichang Cho & MeiHui Chen & Siyoung Chung, 2010. "Testing an integrative theoretical model of knowledge‐sharing behavior in the context of Wikipedia," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 61(6), pages 1198-1212, June.
    14. Melissa C. Thomas-Hunt & Tonya Y. Ogden & Margaret A. Neale, 2003. "Who's Really Sharing? Effects of Social and Expert Status on Knowledge Exchange Within Groups," Management Science, INFORMS, vol. 49(4), pages 464-477, April.
    15. Sarstedt, Marko & Hair, Joseph F. & Cheah, Jun-Hwa & Becker, Jan-Michael & Ringle, Christian M., 2019. "How to specify, estimate, and validate higher-order constructs in PLS-SEM," Australasian marketing journal, Elsevier, vol. 27(3), pages 197-211.
    16. Andreas Munzel & Werner H. Kunz, 2014. "Creators, multipliers, and lurkers: who contributes and who benefits at online review sites," Post-Print hal-02423582, HAL.
    17. Hsiu-Fen Lin, 2007. "Knowledge sharing and firm innovation capability: an empirical study," International Journal of Manpower, Emerald Group Publishing, vol. 28(1), pages 315 - 332, April.
    18. Chen, Chung-Jen & Huang, Jing-Wen, 2007. "How organizational climate and structure affect knowledge management—The social interaction perspective," International Journal of Information Management, Elsevier, vol. 27(2), pages 104-118.
    19. Vikas Gupta & Asha Thomas, 2019. "Fostering tacit knowledge sharing and innovative work behaviour: an integrated theoretical view," International Journal of Managerial and Financial Accounting, Inderscience Enterprises Ltd, vol. 11(3/4), pages 320-346.
    20. Donate, Mario J. & Sánchez de Pablo, Jesús D., 2015. "The role of knowledge-oriented leadership in knowledge management practices and innovation," Journal of Business Research, Elsevier, vol. 68(2), pages 360-370.
    21. Maha Thuwaini Farhan Mohammad & Sand A. Alajmi & Eihab Abdel Rahim Dawi Ahmed, 2018. "Motivation Factors Toward Knowledge Sharing Intentions and Attitudes," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 9(4), pages 110-126, July.
    22. Kan Ouyang & Wing Lam & Weidong Wang, 2015. "Roles of gender and identification on abusive supervision and proactive behavior," Asia Pacific Journal of Management, Springer, vol. 32(3), pages 671-691, September.
    23. Óscar Llopis & Nicolai Foss, 2016. "Understanding the climate–knowledge sharing relation: The moderating roles of intrinsic motivation and job autonomy," Post-Print hal-02008562, HAL.
    24. Shwartz-Asher, Daphna & Chun, Soon & Adam, Nabil R. & Snider, Keren LG., 2020. "Knowledge sharing behaviors in social media," Technology in Society, Elsevier, vol. 63(C).
    25. Llopis, Oscar & Foss, Nicolai J., 2016. "Understanding the climate–knowledge sharing relation: The moderating roles of intrinsic motivation and job autonomy," European Management Journal, Elsevier, vol. 34(2), pages 135-144.
    26. Judith Welschen & Nelly Todorova & Annette M. Mills, 2012. "An Investigation of the Impact of Intrinsic Motivation on Organizational Knowledge Sharing," International Journal of Knowledge Management (IJKM), IGI Global, vol. 8(2), pages 23-42, April.
    27. Lars Bo Jeppesen & Lars Frederiksen, 2006. "Why Do Users Contribute to Firm-Hosted User Communities? The Case of Computer-Controlled Music Instruments," Organization Science, INFORMS, vol. 17(1), pages 45-63, February.
    28. Zhou Jiang & Xiaowen Hu, 2016. "Knowledge Sharing and Life Satisfaction: The Roles of Colleague Relationships and Gender," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 126(1), pages 379-394, March.
    29. Clay M. Voorhees & Michael K. Brady & Roger Calantone & Edward Ramirez, 2016. "Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies," Journal of the Academy of Marketing Science, Springer, vol. 44(1), pages 119-134, January.
    30. Hsiu‐Fen Lin, 2007. "Knowledge sharing and firm innovation capability: an empirical study," International Journal of Manpower, Emerald Group Publishing Limited, vol. 28(3/4), pages 315-332, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kalra, Ashish & Briggs, Elten & Schrock, Wyatt, 2023. "Exploring the synergistic role of ethical leadership and sales control systems on salesperson social media use and sales performance," Journal of Business Research, Elsevier, vol. 154(C).
    2. Xiu Cheng & Ruyin Long & Fan Wu, 2022. "How Symbols and Social Interaction Influence the Experienced Utility of Sustainable Lifestyle Guiding Policies: Evidence from Eastern China," IJERPH, MDPI, vol. 19(7), pages 1-22, April.
    3. Hong, Ying & Hu, Jiangting & Zhao, Yaxin, 2023. "Would you go invisible on social media? An empirical study on the antecedents of users' lurking behavior," Technological Forecasting and Social Change, Elsevier, vol. 187(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. da Silva, Filipa Pires & Mosquera, Pilar & Soares, Maria Eduarda, 2022. "Factors influencing knowledge sharing among IT geographically dispersed teams," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
    2. Natàlia Cugueró-Escofet & Pilar Ficapal-Cusí & Joan Torrent-Sellens, 2019. "Sustainable Human Resource Management: How to Create a Knowledge Sharing Behavior through Organizational Justice, Organizational Support, Satisfaction and Commitment," Sustainability, MDPI, vol. 11(19), pages 1-20, September.
    3. Biron, Michal & Hanuka, Hagar, 2015. "Comparing normative influences as determinants of knowledge continuity," International Journal of Information Management, Elsevier, vol. 35(6), pages 655-661.
    4. Perotti, Francesco Antonio & Ferraris, Alberto & Candelo, Elena & Busso, Donatella, 2022. "The dark side of knowledge sharing: Exploring “knowledge sabotage” and its antecedents," Journal of Business Research, Elsevier, vol. 141(C), pages 422-432.
    5. Bo Zhang & Zhanwen Niu & Chaochao Liu, 2020. "Lean Tools, Knowledge Management, and Lean Sustainability: The Moderating Effects of Study Conventions," Sustainability, MDPI, vol. 12(3), pages 1-20, January.
    6. Anna Michna & Roman Kmieciak, 2020. "Open-Mindedness Culture, Knowledge-Sharing, Financial Performance, and Industry 4.0 in SMEs," Sustainability, MDPI, vol. 12(21), pages 1-17, October.
    7. Víctor Yepes & Salvador López, 2023. "The Knowledge Sharing Capability in Innovative Behavior: A SEM Approach from Graduate Students’ Insights," IJERPH, MDPI, vol. 20(2), pages 1-16, January.
    8. Singh, Sanjay Kumar & Gupta, Shivam & Busso, Donatella & Kamboj, Shampy, 2021. "Top management knowledge value, knowledge sharing practices, open innovation and organizational performance," Journal of Business Research, Elsevier, vol. 128(C), pages 788-798.
    9. Hindah Mustika & Anis Eliyana & Tri Siwi Agustina & Aisha Anwar, 2022. "Testing the Determining Factors of Knowledge Sharing Behavior," SAGE Open, , vol. 12(1), pages 21582440221, February.
    10. Kathryn Cormican & Chen Meng & Suzana Sampaio & Qiong Wu, 2021. "Towards Sustainable Knowledge Sharing Practices: An Analysis of Organizational Level Enablers," Sustainability, MDPI, vol. 13(23), pages 1-18, November.
    11. Donate, Mario J. & González-Mohíno, Miguel & Paolo Appio, Francesco & Bernhard, Fabian, 2022. "Dealing with knowledge hiding to improve innovation capabilities in the hotel industry: The unconventional role of knowledge-oriented leadership," Journal of Business Research, Elsevier, vol. 144(C), pages 572-586.
    12. Samuel Afriyie & Jianguo Du & Abdul-Aziz Ibn Musah, 2019. "Innovation And Knowledge Sharing Of Sme In An Emerging Economy; The Moderating Effect Of Transformational Leadership Style," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 24(04), pages 1-26, June.
    13. Elizabeth Chinomona, 2019. "Examining the Impact of Antecedents of Firm Performance on Companies in South Africa," Journal of Economics and Behavioral Studies, AMH International, vol. 10(6), pages 30-42.
    14. Helge Klapper & Markus Reitzig, 2018. "On the effects of authority on peer motivation: Learning from Wikipedia," Strategic Management Journal, Wiley Blackwell, vol. 39(8), pages 2178-2203, August.
    15. Imran Ali & Murad Ali & Saeed Badghish & Thamer Ahmad S. Baazeem, 2018. "Examining the Role of Childhood Experiences in Developing Altruistic and Knowledge Sharing Behaviors among Children in Their Later Life: A Partial Least Squares (PLS) Path Modeling Approach," Sustainability, MDPI, vol. 10(2), pages 1-24, January.
    16. Maciej Zastempowski & Waldemar Glabiszewski & Krzysztof Krukowski & Szymon Cyfert, 2020. "Technological Innovation Capabilities of Small and Medium-Sized Enterprises," European Research Studies Journal, European Research Studies Journal, vol. 0(3), pages 460-474.
    17. Agnieszka Bitkowska, 2020. "The relationship between Business Process Management and Knowledge Management - selected aspects from a study of companies in Poland," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 16(1), pages 169-193.
    18. Xiao Deng & Xi Guo & Yenchun Jim Wu & Min Chen, 2021. "Perceived Environmental Dynamism Promotes Entrepreneurial Team Member’s Innovation: Explanations Based on the Uncertainty Reduction Theory," IJERPH, MDPI, vol. 18(4), pages 1-12, February.
    19. Lingyan Liu & Minghua Lin & Ming Yu, 2023. "Relationship of internal institutions, knowledge sharing, and technological innovation in characteristic cultural enterprises: Evidence from China," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(1), pages 515-524, January.
    20. Quan Anh Nguyen & Gillian Sullivan Mort, 0. "Conceptualising organisational-level and microfoundational capabilities: an integrated view of born-globals’ internationalisation," International Entrepreneurship and Management Journal, Springer, vol. 0, pages 1-23.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:141:y:2022:i:c:p:822-835. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.