IDEAS home Printed from https://ideas.repec.org/a/eee/jaitra/v68y2018icp28-34.html
   My bibliography  Save this article

Determination of key performance indicators for measuring airport success: A case study in Libya

Author

Listed:
  • Eshtaiwi, Mohamed
  • Badi, Ibrahim
  • Abdulshahed, Ali
  • Erkan, Turan Erman

Abstract

Airports need to evaluate their performance and effectiveness periodically to determine whether objectives are being achieved and how their performance compares to similar best practices. The goals of this paper are twofold: First, to offer a list of essential airport key performance indicators (KPIs) that can provide decision makers in the Libyan airport industry a practical framework to measure and monitor performance over time. The second goal is to use the AHP technique to derive the weights of the KPIs and to select the best international airport in Libya based on the values of the KPIs at each airport according to the judgments of experts. However, the implementation steps of the AHP method will be simplified by using the Expert Choice software. The paper presents the importance weights of seventeen KPIs across five aspects of airport performance. As a result of this study, Libyan airports can benchmark their performance against others or through internal benchmarking.

Suggested Citation

  • Eshtaiwi, Mohamed & Badi, Ibrahim & Abdulshahed, Ali & Erkan, Turan Erman, 2018. "Determination of key performance indicators for measuring airport success: A case study in Libya," Journal of Air Transport Management, Elsevier, vol. 68(C), pages 28-34.
    • Handle: RePEc:eee:jaitra:v:68:y:2018:i:c:p:28-34
    DOI: 10.1016/j.jairtraman.2017.12.004
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969699717301515
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jairtraman.2017.12.004?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Gillen, David & Lall, Ashish, 1997. "Developing measures of airport productivity and performance: an application of data envelopment analysis," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 33(4), pages 261-273, December.
    2. Fan, L.W. & Wu, F. & Zhou, P., 2014. "Efficiency measurement of Chinese airports with flight delays by directional distance function," Journal of Air Transport Management, Elsevier, vol. 34(C), pages 140-145.
    3. Zietsman, Davina & Vanderschuren, Marianne, 2014. "Analytic Hierarchy Process assessment for potential multi-airport systems – The case of Cape Town," Journal of Air Transport Management, Elsevier, vol. 36(C), pages 41-49.
    4. Schmidberger, Stephan & Bals, Lydia & Hartmann, Evi & Jahns, Christopher, 2009. "Ground handling services at European hub airports: Development of a performance measurement system for benchmarking," International Journal of Production Economics, Elsevier, vol. 117(1), pages 104-116, January.
    5. Yoram Wind & Thomas L. Saaty, 1980. "Marketing Applications of the Analytic Hierarchy Process," Management Science, INFORMS, vol. 26(7), pages 641-658, July.
    6. Adler, Nicole & Liebert, Vanessa & Yazhemsky, Ekaterina, 2013. "Benchmarking airports from a managerial perspective," Omega, Elsevier, vol. 41(2), pages 442-458.
    7. Oum, Tae Hoon & Yu, Chunyan, 2004. "Measuring airports' operating efficiency: a summary of the 2003 ATRS global airport benchmarking report," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 40(6), pages 515-532, November.
    8. Saaty, Thomas L., 1990. "How to make a decision: The analytic hierarchy process," European Journal of Operational Research, Elsevier, vol. 48(1), pages 9-26, September.
    9. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
    10. Diana, Tony, 2010. "Can we explain airport performance? A case study of selected New York airports using a stochastic frontier model," Journal of Air Transport Management, Elsevier, vol. 16(6), pages 310-314.
    11. MacLean, Leonard & Richman, Alex & MacLean, Stuart, 2016. "Benchmarking airports with specific safety performance measures," Transportation Research Part A: Policy and Practice, Elsevier, vol. 92(C), pages 349-364.
    12. Yu, Ming-Miin & Hsu, Shih-Hsun & Chang, Ching-Cheng & Lee, Duu-Hwa, 2008. "Productivity growth of Taiwan's major domestic airports in the presence of aircraft noise," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 44(3), pages 543-554, May.
    13. Ignaccolo, Matteo, 2000. "Environmental capacity: noise pollution at Catania-Fontanarossa international airport," Journal of Air Transport Management, Elsevier, vol. 6(4), pages 191-199.
    14. Thomas L. Saaty & Luis G. Vargas, 2012. "Models, Methods, Concepts & Applications of the Analytic Hierarchy Process," International Series in Operations Research and Management Science, Springer, edition 2, number 978-1-4614-3597-6, September.
    15. Oum, Tae Hoon & Yu, Chunyan, 2004. "Airport Performance: A Summary of the 2003 ATRS Global Airport Benchmarking Report," 45th Annual Transportation Research Forum, Evanston, Illinois, March 21-23, 2004 208226, Transportation Research Forum.
    16. Pantouvakis, Angelos & Renzi, Maria Francesca, 2016. "Exploring different nationality perceptions of airport service quality," Journal of Air Transport Management, Elsevier, vol. 52(C), pages 90-98.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Shetty, Pavithra Kumari & Aithal, Sreeramana, 2020. "Growth & Fate Analysis of Mangalore International Airport – A Case Study," MPRA Paper 102878, University Library of Munich, Germany.
    2. Chakraborty, Santonab & Ghosh, Sayantan & Sarker, Baneswar & Chakraborty, Shankar, 2020. "An integrated performance evaluation approach for the Indian international airports," Journal of Air Transport Management, Elsevier, vol. 88(C).
    3. Kim, Sang-Chul & Shin, Hyun-Ik & Ahn, Jonghoon, 2020. "Energy performance analysis of airport terminal buildings by use of architectural, operational information and benchmark metrics," Journal of Air Transport Management, Elsevier, vol. 83(C).
    4. Jagroop Singh & Somesh Kumar Sharma & Rajnish Srivastava, 2019. "AHP-Entropy based priority assessment of factors to reduce aviation fuel consumption," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 10(2), pages 212-227, April.
    5. Thampan, Aromal & Sinha, Kapil & Gurjar, B.R. & Rajasekar, E., 2020. "Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality," Journal of Air Transport Management, Elsevier, vol. 87(C).
    6. Ciprian Cristea & Maria Cristea, 2021. "KPIs for Operational Performance Assessment in Flexible Packaging Industry," Sustainability, MDPI, vol. 13(6), pages 1-18, March.
    7. Lifei Song & Weijun Gao & Yongwen Yang & Liting Zhang & Qifen Li & Ziwen Dong, 2022. "Terminal Cooling Load Forecasting Model Based on Particle Swarm Optimization," Sustainability, MDPI, vol. 14(19), pages 1-16, September.
    8. Van Asch, Thomas & Dewulf, Wouter & Kupfer, Franziska & Cárdenas, Ivan & Van de Voorde, Eddy, 2020. "Cross-border e-commerce logistics – Strategic success factors for airports," Research in Transportation Economics, Elsevier, vol. 79(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Myung Je Lee & Changhee Kim, 2018. "A network DEA aeronautical and non-aeronautical production model: an application to South Korea airports," Journal of Economic Structures, Springer;Pan-Pacific Association of Input-Output Studies (PAPAIOS), vol. 7(1), pages 1-12, December.
    2. Lai, Po‐Lin & Potter, Andrew & Beynon, Malcolm & Beresford, Anthony, 2015. "Evaluating the efficiency performance of airports using an integrated AHP/DEA-AR technique," Transport Policy, Elsevier, vol. 42(C), pages 75-85.
    3. Wang, Zhanwei & Song, Woon-Kyung, 2020. "Sustainable airport development with performance evaluation forecasts: A case study of 12 Asian airports," Journal of Air Transport Management, Elsevier, vol. 89(C).
    4. Liu, Dan, 2016. "Measuring aeronautical service efficiency and commercial service efficiency of East Asia airport companies: An application of Network Data Envelopment Analysis," Journal of Air Transport Management, Elsevier, vol. 52(C), pages 11-22.
    5. Baltazar, Maria Emília & Rosa, Tiago & Silva, Jorge, 2018. "Global decision support for airport performance and efficiency assessment," Journal of Air Transport Management, Elsevier, vol. 71(C), pages 220-242.
    6. Güner, Samet & Cebeci, Halil İbrahim & Antunes, Jorge Junio Moreira & Wanke, Peter F., 2021. "Sustainable efficiency drivers in Eurasian airports: Fuzzy NDEA approach based on Shannon's entropy," Journal of Air Transport Management, Elsevier, vol. 92(C).
    7. Bezerra, George C.L. & Gomes, Carlos F., 2018. "Performance measurement practices in airports: Multidimensionality and utilization patterns," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 113-125.
    8. Yu, Ming-Miin, 2010. "Assessment of airport performance using the SBM-NDEA model," Omega, Elsevier, vol. 38(6), pages 440-452, December.
    9. Tae Hoon Oum & Katsuhiro Yamaguchi & Yuichiro Yoshida, 2011. "Efficiency Measurement Theory and its Application to Airport Benchmarking," Chapters, in: André de Palma & Robin Lindsey & Emile Quinet & Roger Vickerman (ed.), A Handbook of Transport Economics, chapter 13, Edward Elgar Publishing.
    10. Edgar Ferreira Damacena & Peter Fernandes Wanke & Henrique Luiz Correa, 2016. "Infrastructure expansion in Brazilian airports: slack analysis using a distance friction minimization approach," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 43(2), pages 181-198, June.
    11. Güner, Samet & Cebeci, Halil İbrahim, 2021. "Output targeting and capacity utilization for a new-built airport: Analysis for the new airport in Istanbul," Socio-Economic Planning Sciences, Elsevier, vol. 76(C).
    12. Adler, Nicole & Ülkü, Tolga & Yazhemsky, Ekaterina, 2013. "Small regional airport sustainability: Lessons from benchmarking," Journal of Air Transport Management, Elsevier, vol. 33(C), pages 22-31.
    13. Shojaei, Payam & Seyed Haeri, Seyed Amin & Mohammadi, Sahar, 2018. "Airports evaluation and ranking model using Taguchi loss function, best-worst method and VIKOR technique," Journal of Air Transport Management, Elsevier, vol. 68(C), pages 4-13.
    14. Güner, Samet & İbrahim Cebeci, Halil, 2021. "Multi-period efficiency analysis of major European and Asian airports under fixed proportion technologies," Transport Policy, Elsevier, vol. 107(C), pages 24-42.
    15. Oum, Tae H. & Yan, Jia & Yu, Chunyan, 2008. "Ownership forms matter for airport efficiency: A stochastic frontier investigation of worldwide airports," Journal of Urban Economics, Elsevier, vol. 64(2), pages 422-435, September.
    16. Md Monjurul Islam & Tofael Ahamed & Ryozo Noguchi, 2018. "Land Suitability and Insurance Premiums: A GIS-based Multicriteria Analysis Approach for Sustainable Rice Production," Sustainability, MDPI, vol. 10(6), pages 1-28, May.
    17. Pathomsiri, Somchai & Haghani, Ali & Dresner, Martin & Windle, Robert, 2006. "Productive and Operational Efficiency of US Airports with Joint Consideration of both Desirable and Undesirable Outputs," 47th Annual Transportation Research Forum, New York, New York, March 23-25, 2006 208027, Transportation Research Forum.
    18. Jardim, João & Baltazar, Maria Emília & Silva, Jorge & Vaz, Margarida, 2015. "Airports' Operational Performance and Efficiency Evaluation based on Multicriteria Decision Analysis (MCDA) and Data Envelopment Analysis (DEA) Tools," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 3(4), pages 296-310.
    19. Tovar, Beatriz & Martín-Cejas, Roberto Rendeiro, 2009. "Are outsourcing and non-aeronautical revenues important drivers in the efficiency of Spanish airports?," Journal of Air Transport Management, Elsevier, vol. 15(5), pages 217-220.
    20. Güner, Samet & Seçkin Codal, Keziban, 2022. "Endogenous and exogenous sources of efficiency in the management of Turkish airports," Utilities Policy, Elsevier, vol. 76(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:68:y:2018:i:c:p:28-34. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.