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Innovations and communication through innovative users: An exploratory mechanism of social networking website

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  • Hung, Chia-Liang
  • Chou, Jerome Chih-Lung
  • Dong, Tse-Ping

Abstract

The study focuses on which users to target and why and how to inspire their participation by applying combination of von Hippel's lead user and user innovation toolkits with Rogers’ innovation diffusion theories. After an investigation of a social networking website, this study finds that individuals with large number of hits are highly active users of new functions. Moreover, they are likely to use toolkits to customize their personal uses and respond to others’ problems. Therefore, they garner appreciation from others in return, achieve higher ranks in the top hit parade, and obtain better-expected benefits from the website's incentive compensation. This study also evaluates the toolkits’ efficacy in the Web 2.0 context and finds that they are not equivalents. This research offers insights useful for web service providers to target innovative users and create an environment using web toolkits to induce user-generated innovation and achieve better effect of innovation communication.

Suggested Citation

  • Hung, Chia-Liang & Chou, Jerome Chih-Lung & Dong, Tse-Ping, 2011. "Innovations and communication through innovative users: An exploratory mechanism of social networking website," International Journal of Information Management, Elsevier, vol. 31(4), pages 317-326.
    • Handle: RePEc:eee:ininma:v:31:y:2011:i:4:p:317-326
    DOI: 10.1016/j.ijinfomgt.2010.12.003
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    References listed on IDEAS

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    Cited by:

    1. Hau, Yong Sauk & Kang, Minhyung, 2016. "Extending lead user theory to users’ innovation-related knowledge sharing in the online user community: The mediating roles of social capital and perceived behavioral control," International Journal of Information Management, Elsevier, vol. 36(4), pages 520-530.
    2. Jabbour, Chady & Rey-Valette, Hélène & Maurel, Pierre & Salles, Jean-Michel, 2019. "Spatial data infrastructure management: A two-sided market approach for strategic reflections," International Journal of Information Management, Elsevier, vol. 45(C), pages 69-82.
    3. Isabel Schmid & Janik Wörner & Susanne Leist, 2022. "Automated identification of different lead users regarding the innovation process," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(2), pages 945-970, June.
    4. Kang, Young Sik & Min, Jinyoung & Kim, Jeoungkun & Lee, Heeseok, 2013. "Roles of alternative and self-oriented perspectives in the context of the continued use of social network sites," International Journal of Information Management, Elsevier, vol. 33(3), pages 496-511.

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