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Indicators For Assessing The Effectiveness Organizational Processes Within The Context Of Quality Management

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  • Alexandra Iancu

    (Faculty of Public Administration, National University of Political Studies and Public Administration, Parliamentary Counselor, Permanent Electoral Authority)

Abstract

Public sector reform aim to increase its performance, efficiency and efficacy by means of the qualitative improvement of the services supplied by the public sector in view of maximizing the citizens’ individual wellbeing, by increasing the degree of democratization and public participation in the administrative and political decision making, through the creation of a framework of delegation/distribution of responsibilities which allow it and which facilitate the emergence of another level of accountability of those who hold and administer power in the public sector before the beneficiaries of this process (citizens, consumers, taxpayers). Public administration must consolidate the capacity to improve results and to change its vision, as well as its working manner. The critical analysis and the learning process after obtaining results and the impact at the level of service supply, meant to promote change and the improvement of public administration and management represent the engine of change. Public administration reform presupposes not only a change at the technical level, but especially a modification of the administrative culture consisting of a change at the level of behaviours, attitudes and relations. Also, an important role is played by organizational culture, which must be developed as a modality of stimulating constructive ideas and team work.

Suggested Citation

  • Alexandra Iancu, 2018. "Indicators For Assessing The Effectiveness Organizational Processes Within The Context Of Quality Management," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 27(1), pages 98-119, December.
    • Handle: RePEc:but:manage:v:27:y:2018:i:1:p:98-119
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    References listed on IDEAS

    as
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    4. Munteanu, Valentina, 2010. "Public Administration and Customer Satisfaction in Romania," Apas Papers 55, Academic Public Administration Studies Archive - APAS.
    5. Lucica Matei, 2009. "Romanian Public Management Reform. Theoretical and empirical studies. Volume 1 - Administration and Public Services," Economics Books, The Economica Publishing House, edition 1, volume 1, number 01, December.
    6. Matei, Lucica & Matei, Ani, 2008. "Partnership and Local Governance in Romania," MPRA Paper 18906, University Library of Munich, Germany, revised 29 Apr 2009.
    Full references (including those not matched with items on IDEAS)

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