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Integrated Approach of the Citizen’s Role in Relation to the Public Services

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Author Info

  • Matei, Lucica
  • Matei, Ani

Abstract

The paper achieves an integrated, interdisciplinary approach of the citizens’ roles related to public service providers. The contemporary public service development awards multiple roles to the citizen, interacting with the activities of design, decision-making, production, delivery or assessment, specific for various stages of the life cycle of the public services. Such an approach substantiates the public marketing strategies and it integrates aspects concerning service delivery in the private sector

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File URL: http://mpra.ub.uni-muenchen.de/22466/
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File URL: http://mpra.ub.uni-muenchen.de/26787/
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Bibliographic Info

Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 22466.

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Date of creation: 15 Apr 2010
Date of revision: 03 May 2010
Handle: RePEc:pra:mprapa:22466

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Related research

Keywords: citizen; customer; co-designer; co-producer; co-provider; co-evaluator;

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Cited by:
  1. Matei, Ani & Tuca, Mihaela, 2011. "Corporate Social Responsibility on the International Area. Present Developments in Romania and Bulgaria," Apas Papers 332, Academic Public Administration Studies Archive - APAS.

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