IDEAS home Printed from https://ideas.repec.org/a/bpj/arbeit/v25y2016i1-2p47-56n4.html
   My bibliography  Save this article

If Emotional Labor meets Micropolitics: Strategisches Surface Acting im Umgang mit emotionalen Anforderungen in subjektivierten Arbeitskontexten

Author

Listed:
  • Mucha Anna

    (Universität Hamburg, Fakultät Wirtschafts- und Sozialwissenschaften, Fachbereich Sozialökonomie, Von-Melle Park 9, 20146 Hamburg, Germany)

Abstract

Im Zuge der zunehmenden Subjektivierung in der Arbeitswelt nehmen auch die Anforderungen an Beschaffenheit und Darstellung von Emotionen ständig zu. Aus der ‚Disziplin des Handelns‘ wird eine ‚Disziplin des Seins‘ – die Folgen für die Beschäftigten sind emotionale Dissonanz und Erschöpfung. Vor diesem Hintergrund verknüpfe ich die Konzepte Emotionsarbeit und Mikropolitik und schlage ‚strategisches Surface Acting‘ als Bewältigungsstrategie beim Spagat zwischen Gefühlsnormen und Selbstfürsorge vor.

Suggested Citation

  • Mucha Anna, 2016. "If Emotional Labor meets Micropolitics: Strategisches Surface Acting im Umgang mit emotionalen Anforderungen in subjektivierten Arbeitskontexten," Arbeit, De Gruyter, vol. 25(1-2), pages 47-56, October.
    • Handle: RePEc:bpj:arbeit:v:25:y:2016:i:1-2:p:47-56:n:4
    DOI: 10.1515/arbeit-2016-0024
    as

    Download full text from publisher

    File URL: https://doi.org/10.1515/arbeit-2016-0024
    Download Restriction: no
    File URL: https://libkey.io/10.1515/arbeit-2016-0024?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Hochwarter, Wayne A. & Ferris, Gerald R. & Gavin, Mark B. & Perrewe, Pamela L. & Hall, Angela T. & Frink, Dwight D., 2007. "Political skill as neutralizer of felt accountability--job tension effects on job performance ratings: A longitudinal investigation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 102(2), pages 226-239, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Casenave, Eric & Klarmann, Martin, 2020. "The accountability paradox: How holding marketers accountable hinders alignment with short-term marketing goals," Journal of Business Research, Elsevier, vol. 112(C), pages 95-108.
    2. Sheppard, Leah D. & O'Reilly, Jane & van Dijke, Marius & Restubog, Simon Lloyd D. & Aquino, Karl, 2020. "The stress-relieving benefits of positively experienced social sexual behavior in the workplace," Organizational Behavior and Human Decision Processes, Elsevier, vol. 156(C), pages 38-52.
    3. Ping-Ju Wu & Tung-Ju Wu & Kuo-Shu Yuan, 2019. "“Green” Information Promotes Employees’ Voluntary Green Behavior via Work Values and Perceived Accountability," Sustainability, MDPI, vol. 11(22), pages 1-16, November.
    4. Lavigne, Eric, 2018. "How structural and procedural features of managers' performance appraisals facilitate their politicization: A study of Canadian university deans’ reappointments," European Management Journal, Elsevier, vol. 36(5), pages 638-648.
    5. Desai, Sreedhari D. & Kouchaki, Maryam, 2015. "Work-report formats and overbilling: How unit-reporting vs. cost-reporting increases accountability and decreases overbilling," Organizational Behavior and Human Decision Processes, Elsevier, vol. 130(C), pages 79-88.
    6. Shinyi Lin, 2016. "Social Contingency and Advising Accountability," SAGE Open, , vol. 6(1), pages 21582440166, February.
    7. Ryan W. Buell & Tami Kim & Chia-Jung Tsay, 2017. "Creating Reciprocal Value Through Operational Transparency," Management Science, INFORMS, vol. 63(6), pages 1673-1695, June.
    8. Eldor, Liat & Hodor, Michal & Cappelli, Peter, 2023. "The limits of psychological safety: Nonlinear relationships with performance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 177(C).
    9. Peng, Ann C. & Dunn, Jennifer & Conlon, Donald E., 2015. "When vigilance prevails: The effect of regulatory focus and accountability on integrative negotiation outcomes," Organizational Behavior and Human Decision Processes, Elsevier, vol. 126(C), pages 77-87.
    10. Welton Chang & Pavel Atanasov & Shefali Patil & Barbara A. Mellers & Philip E. Tetlock, 2017. "Accountability and adaptive performance under uncertainty: A long-term view," Judgment and Decision Making, Society for Judgment and Decision Making, vol. 12(6), pages 610-626, November.
    11. Bénédicte Affo, 2019. "Le Role Des Interactions Numeriques Dans La Sante Psychosociale Des Travailleurs : Une Approche Par Le Modele Du Desequilibre Efforts/Recompenses," Post-Print halshs-02468876, HAL.
    12. Vivian Chen, Chun-Hsi & Yuan, Mei-Ling & Cheng, Jen-Wei & Seifert, Roger, 2016. "Linking transformational leadership and core self-evaluation to job performance: The mediating role of felt accountability," The North American Journal of Economics and Finance, Elsevier, vol. 35(C), pages 234-246.
    13. Li‐Qun Wei & Jun Liu & Yuan‐Yi Chen & Long‐Zeng Wu, 2010. "Political Skill, Supervisor–Subordinate Guanxi and Career Prospects in Chinese Firms," Journal of Management Studies, Wiley Blackwell, vol. 47(3), pages 437-454, May.
    14. repec:cup:judgdm:v:12:y:2017:i:6:p:610-626 is not listed on IDEAS

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bpj:arbeit:v:25:y:2016:i:1-2:p:47-56:n:4. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.degruyter.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.